I Have to Ask...

**LHofsdal** · 13th January 2011, 10:20 PM

For a while now, members have been posting many issues with casinos and many issues with casinos that are accredited. The one thing that is missing, are the reps. Where are they?

There are so many reps that are members here, but they very rarely ever join the discussion. I have to ask why? It would seem to me that is would be in their best intrest to join the thread and try to settle the concerns of the members of this forum.

Example 1: The Rushmore thread for slow pay was started on 12/24/2010. Louise joined the thread on 1/6/2011. So we now know she is aware of the situation. But she has not come back to post anything since. She has logged into Casinomeister since then, but has not commented.

Example 2: The Slotastic Snail Mail thread was started on 1/9/2011. The original poster had a valid question, in my opinion. The rep for Jackpot Capitol logged inte Casinomeister today, and never bothered to respond. And from the other members replying in this thread, I can see that this is not an isolated case with the original poster. Don't you think a quick note from rep saying something along the lines, "can you PM me your name and I will look into this for you" would have atleast shown the poster in the thread that actually wanted to help?

Example 3: ClubWorld Cashout delays thread, 11 pages in that thread and no response from the rep. They have logged into Casinomeister and still no reply. Maybe I am wrong, but I think if the rep came in and said something along the lines like,"I am sorry for all the delays, but mother nature has not been working with us the past few days, and just about everything has shut down. We hope to have the withdrawals processed in next few days. Keep in mind, that it is the holiday season and things may take a little longer than expected because of the weather and banking holidays." That might have put some posters mind at ease....

Now I can go on and on, but these 3 are the ones that are most recent. I have to ask if we as posters are doing something wrong, so that the reps won't join the threads. Or are they ignoring them for a specific reason. And if they are, what is the reason?

Now I do think there are reps that do join the threads and are genuine when trying to help. Those reps I do applaud, but it seems there are very few of them.

Anyone have any thoughts on this?

All the best,
LH

**anniemac** · 13th January 2011, 10:26 PM

I think you are absolutely spot on. I have been wondering myself why Rushmore and CW reps haven't been around to answer some of the problems or at least to say 'Sorry, we are working on it'. I think it would alleviate some of the bad feelings if they would do this.

**Seventh777** · 13th January 2011, 10:33 PM

All valid points LH, and a great example of irony in the rawest form, all your points relate to slow or no response, and here we have hmmm, well, no response

.

**chayton** · 14th January 2011, 02:43 AM

I think sometimes the reps aren't aware of the threads - they log in to get PMs etc, but that doesn't necessarily mean that they read anything else in the forum while they're logged in.

Personally, if I have a question or concern I normally just PM the rep directly - or sometimes I PM them to let them know there's a post or thread that their input is needed on.

That being said, Jackpot Capital is usually pretty up on stuff that mentions them, so I'm surprised that nobody's responded to the Slotastic thread.

**LHofsdal** · 14th January 2011, 03:24 AM

Originally Posted by chayton

I think sometimes the reps aren't aware of the threads - they log in to get PMs etc, but that doesn't necessarily mean that they read anything else in the forum while they're logged in.

Maybe, but this is not the case with the first example, Louise, knows about the thread. She already replied on page 5 of the thread, and has logged in since then and has not said anything else. Members here are starting to get very angry, and I really believe if she communicated with them, they would not be so angry.

I really believe that they do know about these threads, specifically the ones that are over 5 pages long and their names are in the thread titles. I could be wrong, I don't think I am.

All the best,
LH

**Vegasbum** · 14th January 2011, 05:48 AM

I believe reps don't come on because they get crucified by most posters. People already have made their mind up on certain issues and no matter what the rep says they get shot down.

It is a no win situation for the reps most of the time. They would rather deal one on one through pms at best, rather than getting blind sided by the whole forum.

**funeral979** · 14th January 2011, 06:27 AM

And how about the Main Street rep? They have had a big issue brewing for awhile.

**maxd** · 14th January 2011, 06:42 AM

Originally Posted by Vegasbum

I believe reps don't come on because they get crucified by most posters. People already have made their mind up on certain issues and no matter what the rep says they get shot down.

It is a no win situation for the reps most of the time. They would rather deal one on one through pms at best, rather than getting blind sided by the whole forum.

This is pretty much exactly right, in my experience. I know from dealing with the reps behind the scenes (on PABs and such) that they are usually -- not always -- aware of the threads concerning their casinos here on the forums. They often say exactly what Vegasbum has already said, they'd like to get involved but the hostility level is too high.

Unlike many of the posters here the casino reps usually don't get off on the confrontational aspects of forum life. And I for one find it hard to blame them: who goes to a party where you know you'll be the target of abuse if you show up?

Generally speaking I think it's safe to say that if the reps didn't get attacked so frequently they'd be a lot more willing to participate. I know how they feel.

**jod5413** · 14th January 2011, 06:48 AM

Originally Posted by maxd

This is pretty much exactly right, in my experience. I know from dealing with the reps behind the scenes (on PABs and such) that they are usually -- not always -- aware of the threads concerning their casinos here on the forums. They often say exactly what Vegasbum has already said, they'd like to get involved but the hostility level is too high.

Unlike many of the posters here the casino reps usually don't get off on the confrontational aspects of forum life. And I for one find it hard to blame them: who goes to a party where you know you'll be the target of abuse if you show up?

Generally speaking I think it's safe to say that if the reps didn't get attacked so frequently they'd be a lot more willing to participate. I know how they feel.

I have to agree with you, Max. I, myself, have a thick skin but....some of the posts made about casino issues is enough to send one into hibernate mode, hoping things will settle down enough to try to interact with players.

**maxd** · 14th January 2011, 07:05 AM

Originally Posted by jod5413

...some of the posts made about casino issues is enough to send one into hibernate mode, hoping things will settle down enough to try to interact with players.

It's been a mean season of a year in the industry so I'm not holding my breath for a big change any time soon. Casinos are feeling the pinch and many are failing. Players are having a tougher time of it and aren't in a very forgiving mood. With those as the prevailing conditions it's none too surprising that discussions degenerate into mud-slinging more often than not. Sad but true I'm afraid.