1Casino Accredited?

[aodat2]

I am seriously wondering how could 1Casino even remotely be accredited? What did they do to even remotely be accepted for accreditation?

Here's my problem with them...

They advertise that they have a 100% Welcome Bonus on their website for those who 1st signup with them. Since it was kinda new and they are going to be put into the Accredited List, I though I could try.

Deposited EUR 50 with them. According to the website I am suppose to be automatically have double that amount without having to do anything. Unfortunately, nothing like that happened and I just have 50. I thought the system was a bit slow so I just played some and after going through the entire amount, I was still not credited the Welcome Bonus.

I contacted their Support Team at support@1casino.com with 4 different email addresses. None we replied to. Nobody cared. I tried to PM their Forum Rep. and no replies came. Finally, I decided to call them and found out that nobody received my email plus they are not sure why it happened and that they have to contact the Casino Manager to get it sorted out.

The entire thing is now in Day 3 and nobody, not even the rep has gotten back to me on this issue. Mind you that I sent in my 1st email/PM on the 1st day itself. I'd expect an accredited casino to actually behave better than this. I am 100% sure I can afford a loss of EUR50, the only problem is that I feel that I am cheated and that this casino should not be accredited at all.

Bryan or Max... please take note of this issue.

1. No replies from Casino
2. No bonus given when they advertise it so clearly.
3. No replies from Casino Rep.

Am I just being too impatient or is 3 days a fair amount of time given to them?

[maxd]

1Casino is listed as "Baptism by Fire - Pending Accredited Casinos", so not Accredited yet. As the "Baptism" section says (here) we need to hear about problems, as you've done above.

That said, three days is a bit tardy on their part but it's not criminal, IMO.

[aodat2]

Finally after 3 days, Liz (the casino rep here) replied to me and told me that she has sent this to their Support Staff and will get back to me as soon as she gets any information.

Ain't that exactly what the guys over the phone with their "call me back" service told me?

My gosh... I guess getting their welcome bonus seems to be the hardest thing in the world and I have to BEG and PLEA just to get the bonus from them. If you guys are thinking of getting the bonus, think 2, erm... make that 200 times before depositing with this casino. So totally disappointed with their service.

To me, solving such a matter should not take 3 days but rather a 30 minute thing. Clock is ticking and 3 days is going to be 4 very soon. Lets see how many days do I have to wait before I could get my bonus. Or perhaps I am never going to be given the bonus.

[Nate]

Thanks for noting this. As Max mentioned above, they will only be accredited if they stick to the rules and there aren't any serious complaints.

Always good to know experiences by other members

Nate

[AudiManinBoro]

Totall agree. Welcome bonuses should be received instantly, at the worst within 30 minutes. The customer is showing good faith by trusting in them to begin with, the least the casino can do is recriprocate in kind. Most decent software can credit bonuses instantly upon deposit and failing that support staff should be able to instantly pull up the information, see the bonus hasent been credited and add it manually.

Poor showing on this casino so far. I wont be joining.

[coxwel]

i send in a question concerning the cm bonus last weekend!

i used the email from on their website.

no reply yet!

i also didnt wrote a 2nd mail, if they dont want my deposit by not answering for nearly 1 week i guess if i have withdrawal issue with them will receive reply in the same timeframe

non answering support is really not acceptable for accrediation imo.


cheers

coxwel

[Seaman63]

According to the website I am suppose to be automatically have double that amount without having to do anything.

Well, according to the website, it is clearly stated you have to claim your bonus with a code:

Step 1
When you are in the casino, go to the 'Cashier' area.
Step 2
Select 'Deposit' when the Cashier opens. Enter the following bonus code: FIRSTDEP (case sensitive) in the bonus code input box and click on 'Apply bonus code'. The minimum deposit amount is only 10€ and we will match your deposit on any amount up to 150€. You can of course deposit more, but the maximum bonus you can receive is €150.
Step 3
Once the deposit has been approved, refresh your balance and see your deposit amount double in size! Follow the progress of your bonus in the Cashier under 'My Promotions'.

This is not an excuse for slow customer service but you should have read how to get that bonus.

[aodat2]

Well, according to the website, it is clearly stated you have to claim your bonus with a code:



This is not an excuse for slow customer service but you should have read how to get that bonus.

Seaman63,

Just in case you do not know, they have just changed their site. The customer service people could tell you what it was before this. The bonus should have been credited automatically. There was no bonus code to key in or anything at all. So thank you for not throwing accusations my way when you don't really know the real fact!!!

Ps. Please check the attached picture for a CLEARER picture on it.

[mattsgame]

Seaman63,

Just in case you do not know, they have just changed their site. The customer service people could tell you what it was before this. The bonus should have been credited automatically. There was no bonus code to key in or anything at all. So thank you for not throwing accusations my way when you don't really know the real fact!!!

Don't want to start tit for tat here but as Seaman has pointed out it is written here: http://www.1casino.com/welcome-bonus

EDIT:Ok so after I hit reply I see an image on your post, which is the complete opposite to what Seaman and I just posted? I wonder why they have different information on the page you have and the one I linked to. My apology

Is your Screenshot, You logged into the casino client?

I was checking this casino out a few days ago but never got around to downloading them.

And I Don't think I will be as customer service should be a lot better than this. I am a pretty patient man but if they cannot get back to me within 24 hours then they do not deserve my custom.

Cheers
Matt

[Seaman63]

So thank you for not throwing accusations my way when you don't really know the real fact!!!

You´re very welcome!