More BS from Inetbet!!

[nygirl30]

Waiting for my 200.00 withdrawal and then i get this email??

Dear Tammy
I am very sorry to have to inform you that your withdrawal made earlier today has been denied.
With the coupon you claimed you cannot apply this to a deposit larger than the ones used to claim the perios coupons in the sequence. The rules are very clear:
Please be aware: Coupons must be redeeemd in the following order; Coupon #1, Coupon #2, Coupon #3. Full wagering and terms must be met on each coupon. Should any requirements not be met all play/winnings on all coupons claimed as part of this promotion will be void. Should a coupon be claimed out of order play/winnings on that coupon will be void.

When claiming coupons #2 & #3 the deposit used to claim these coupons must not be larger than that used to claim coupon #1. If this is the case play will be void.

You deposited $11 for coupon #1 but $15 for coupon #3. I am afraid that is not allowed.
We have therefore returned your deposit to your account as play is void.
Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.
Kind regards.
CSR Lynn
iNetBet Accounts

What the hell is wrong with these people... This was from the paycheck advantage coupon's?? I'm done im not playing here anymore!!

 

[iNetBet Promos]

Dear nygirl30,

I really fail to see your problem here. You did not adhere to the rules of a promotion you decided to take part in. I am sorry if you did not read the rules but they are very clear.

When claiming coupons #2 & #3 the deposit used to claim these coupons must not be larger than that used to claim coupon #1. If this is the case play will be void.

We are not hiding anything. You decided not to follow the rules, so as stated the play on that coupon was void and we returned your deposit to your account.

The reason we have this rule in place is so that players do not simply deposit the minimum on the first two chips e.g. $10 then the maximum amount on the last and biggest % chip.

In your case it was only a slightly larger deposit however it was still against the rules of this particular promotion.

Again I am sorry if you did not follow/read the rules however they are very clear.

Best Regards
iNetBet Promos

 

[maxd]

Thread title changed: please see POSTERS: A Note About Thread Titles.

 

[AudiManinBoro]

Inetbet promos, perhaps you havent heard but there IS such a thing as discretionary decision making you know. According to your terms yes she has broke the rules, if this was indeed the case, but you are making a fuss and a mountain over nothing in my opinion. You are clearly in the right, that much is obvious, but was it really worth, losing another customer and highlighting this case, which to me at least, clearly puts you in poor light. Once again!

The difference between nygirl30`s first deposit of 11 and her third deposit of 15 is so negligable and `not worth kicking a fuss about` that you have literaly shot yourself in the foot here. And all over a measly 200 usd cashout. If the dpeosit amount had been hugely diiferent between first and third deposit I might have agreed with you, but it is NOT!

This matter would never have come to the attention of the forum had you simply paid it and not kicked up a fuss, maybe having advised her that although she didnt follow the rules of the coupon in this instance, you are willing to waive this in the gesture of good faith this one time.

As it is, you have now lost a customer and once again shown the gambling community how really nitty picky you can be. WTG

 

[iNetBet Promos]

AudimaninBoro,

I am sorry but I do not see your logic at all.

What you are suggesting is if players on this forum break the rules we should just pay them so they do not kick up a fuss?

I was under the impression that this board was to assist legitimate players and improve transparency. What you have just suggested is the complete opposite. i.e Players should use this board to basically blackmail casinos into paying them when they do not follow rules.

What is the point in having rules and asking players to stick to them if when someone breaks then you simply ignore it and pay them anyway?

You cannot pick and choose who is allowed and who is not. That is not fair to all the other players that have used the same promotions and followed the rules as intended.

We are not kicking up a fuss at all. We simply denied the withdrawal and gave the player their deposit back. It was nygirl30 who decided to post this up not us.

Also it really matters not how much of a difference there was. Whether it was $5 of $500 the rules were still broken.
(Actually $15 instead of $11 is a difference of around 35% in real terms. So it was actually quite a lot more when you look at it like that).

Best Regards
iNetBet Promos

 

[AudiManinBoro]

Im not advocating the breaking of rules at all but sometimes yes, I do think they can bend a little. I dont know the particular ins and outs of this case but sometimes people make mistakes, and im just saying that sometimes the benefit of the doubt can be given. A warning in this instance at least to me would have been sufficient i think, if i was the owner of a casino i dont think losing a customer over something like this is the correct approach to take, but its just my opinion end of the day.

 

[secret2]

I did not see that part

It's a good job this thread is here as I didn't see that part of the promo for these coupons, not to say that it isn't there but I just didn't read that part.

I have been using these coupons almost every time and now I know.

Having said that ..rules are rules no matter how frustrating they seem.

Sorry for that nygirl it does suck.

 

[silcnlayc]

iNetBet Promos AudimaninBoro,

I am sorry but I do not see your logic at all.

What you are suggesting is if players on this forum break the rules we should just pay them so they do not kick up a fuss?

I was under the impression that this board was to assist legitimate players and improve transparency. What you have just suggested is the complete opposite. i.e Players should use this board to basically blackmail casinos into paying them when they do not follow rules.

What is the point in having rules and asking players to stick to them if when someone breaks then you simply ignore it and pay them anyway?

You cannot pick and choose who is allowed and who is not. That is not fair to all the other players that have used the same promotions and followed the rules as intended.

We are not kicking up a fuss at all. We simply denied the withdrawal and gave the player their deposit back. It was nygirl30 who decided to post this up not us.

Also it really matters not how much of a difference there was. Whether it was $5 of $500 the rules were still broken.
(Actually $15 instead of $11 is a difference of around 35% in real terms. So it was actually quite a lot more when you look at it like that).

Best Regards
iNetBet Promos

I think Inet was in their rights all the way around on this one. If I were to depost $100 then knowingly deposit on the last deposit bonus $150...should they bend the rules for me too? Where does "bending" the rules stop? This really is a no brainer...bonus rules were broken. You don't like playing by the rules, stop taking the bonuses..simple isn't it?

I too, was caught in one of the many bonus T&C's and lost a nice chunk of change with Inet a long time ago...come to find out they bent the rules a while later for someone else...but yet not me...was that fair? No...that person did exactly what I did but yet they got paid, I did not..so I learned my lesson on taking bonuses..they are not worth it one bit...and casinos do choose to "bend" the rules when they feel like it. Very seldom do they "bend" the rules, but they do, at their descretion ,when they do not have to, which makes it even worse for those they do not do it for. So, I am all for no bonuses..and no more "bending" the rules at the cainos whim...


.

 

[Deeplay]

I dont play inet but the terms are clear. Anyone who does not read them then they take the risk. Its not great to loose a cashout but it was written in black n white. So its a none starter. Always read the terms and that way if you dont like what is on offer you can move on or ask the casino for somthing different. Gotta side with Inet on this one.

 

[nisosbar]

Though I feel bad for NYGirl, I do think Inet is in the right on this. Especially if the coupons are no max cashout. If there is a max cashout, then maybe they could have bent a little on it, but then again, all it takes is one or two big hits and she's cashing out $2000. Honestly, as I think about it, that wouldn't be fair to Inetbet nor would it really be fair to other player who use the coupons in the manner prescribed.

NYGirl30, sorry for you. I stopped playing with all bonuses except that best ones because of terms and conditions. You might think about whether that's best for you.

 

[Balky]

The promotional rules were broken, thats a fact. In this particular case however the player did not break the rules in order to gain advantage by receiving the max final bonus. Maybe she simply did not read all the T&C. The difference between the deposited amounts was only 4 bucks anyway! That has nothing to do with abusive depositing. A smart and customerfriendly casino would have paid out the loyal customer.
I usually carefully read all terms, only once I happened to have played a restricted game (although no winninings derived from it). The casino paid me out in full but I received a mail from them, bringing to my attention that I should not play restricted games in the future.

Greetings

Balky

 

[iNetBet Promos]

Hi Everyone,
Thank you for your comments.

Balky just to correct you by nygirl did up the deposit only on the last coupon. To claim the first two they deposited the same amount $11 then on the last and largest bonus they deposited $15. Just thought I should clear that up.

Best Regards
iNetBet Promos

p.s Have a great Labor Day everyone

 

[all4greed]

This type of tiered bonus has been around at INetBet for a while. It's very clearly stated the order the coupons are to be redeemed.

You screwed up and tried to blame them. Just makes yourself look bad...

 

[darkpixie]

I'm not sure who to agree with more here. This promotion as a whole seems awfully convoluted and confusing to begin with, and also we have no way of knowing what this particular players handle at InetBet is. Regardless of how long the promo has been around for it seems like a player trap to me. And further it makes me wonder where the confiscated funds go. Remember confiscated funds are removed from the overall RTP of the games and not just the player so the casino ALWAYS wins when you break their confusing rules. Maybe that's what they are banking on...

 

[Marie2473]

Sorry, but in this case I haev to go with Inetbet. Like someone said - why break the rules for one - and not for someone else?
Even if it was just a $4 difference - like inetbet pointed out - that is 35% - and then it looks "worse"
I do belive that if u do not read the T&C then u can not later complain. Sure - we all miss it at times - but I for one would not come on here and bash the casino for it when obviousely I made the mistake to begin with.
better luck next time!

 

[chayton]

Sorry for the OP - it sucks but if it's in the T&Cs then you have to abide by them. Hopefully you can hit something and make a withdrawal from your returned deposit - and with no bonus playthrough you'll be better off anyhow!

I don't think that iNetBet should let one player cash out without following the terms and not let anyone else. That would open all sorts of other favoritism issues, so I think they're in the right on this.

 

[takethemoney]

Customer broke the rules and iNet followed them. What if it would have been a player who deposited much more and won much more? Should that have been a discretionary manager pay too, as some advocate? Nope! Move along, nothing to see here.

 

[Vegasbum]

Inet is right, however

What Inet should have in place is a way to reject the deposit (or coupon) when any deposit is higher than the original deposit.
The coupon could have been declined and a note appear stating the max deposit can only be 11 dollars (in this particular case) as to terms of the coupon.

Thing is if she would have lost the last deposit would the casino return the money? It was a no win situation for the player

 

[Rusty]

It is up to inet if they want to use a little common sense - or not.

The rules are there to prevent abuse of the bonus not as an excuse not to pay players.
Since I assume inet are not saying they are using the rules just as an excuse not to pay they obviously see this as a serious case of bonus abuse.


By the way Inet, I hope you are busy refunding all losing deposits that have broken these rules as well - just to show what an outstanding and fair Casino you really are - after all you are sticklers for the rules.

Oh and by the way being within your rights does not automatically make you right.
I would be within my rights to walk past a little old lady who had just been mugged - but I wouldn't be on a forum telling people how I did nothing wrong with a smarmy smile on my face.
Just my 2c, ya know.

 

[Nate]

WTG Inetbet! Sorry although this was a breach in the terms and condition - any Casino geared towards CUSTOMER SERVICE would have overlooked this. Take a hint from 3dice and 32red... They do go out of their way to resolve petty issues unlike your outfit.... Im not saying what the OP did was right but truly how petty can u be?

If the terms were breached for a few hundred or thousand for advantge play...sure go ahead... Although 35% may seem alot... Its 4 dollars...geez... How low can u go to once again prove exactly why you are NOT and will NEVER be NUMBER 1 for customer service...

Nate

 

[nygirl30]

Yeah I have been a player with Inetbet since they opened.. Never abused bonuses and have alway's followed all terms and conditions.. I honestly never seen these terms if so then i would have followed them..

I just will be sure to read everthing in the future, but my issue is they nit pick every withdrawal, and deposit, wagering etc, and when i went to make that 3rd deposit of 15 i just wish the coupon was denied..

This was my mistake, Im just glad it was only 200.00 instead of like 2000.00!! Thanks for replying Inetbet, the best advice for myself is just dont use any coupon's..

It could have been worse!!

 

[WonderingSpirit]

@ inetbet

You should invest the 200$ you earned in a live chat function and maybe throw in a few extra dollars for a course in customerservice at one of your competitors casino.

I dont know how many years inetbet invested in becoming a reputable casino, but I know that you are pissing away your reputation in a matter of weeks, reading all the negative posts about your casino lately. Some players will stay loyal for a while, but eventually they will choose other casinos to.

A casino that argues about a grand total of 4$ doesn't make a good impression, even if you are right on this one.

 

[tat00]

NATE EXACTLY MY THOUGHTS- good point

 

[AudiManinBoro]

Like I said. 4 Dollars, one lost customer and a tarnished relationship later. Wtg Inetbet, great business accuity.

 

[iNetBet Promos]

Audimaninboro et al - nice assumptions but incorrect I am afraid.

nygirl30 has agreed they made a mistake with this particular promotion and has drawn a line under it.

They actually played again yesterday - so it doesn't look like the OP has stopped playing as you assume. In fact they claimed another chip, cashed out and were paid already.

I hope you all had a great Labor Day yesterday.

Best Regards
iNetBet Promos

 

[nygirl30]

I did play yesterday... To be honest I was trying to win some of the denied withdrawal back :O).. I managed to cashout $45.00 from the Labor Day chip..

I will keep playing with Inetbet i'll just be sure to READ ALL Terms and condition's a bit better. I was just suprised since I never seen those term's before.

Another player a few pages back also never seen them either, glad I could help !! The other issue is if player's were to email and question any term's regarding a coupon you are sometime's very slow to respond..

When i'm ready to play I dont want to wait for an email giving me the go ahead.. Maybe CS could be a bit faster at time's??

 

[Deeplay]

I will keep playing with Inetbet i'll just be sure to READ ALL Terms and condition's a bit better. I was just suprised since I never seen those term's before.

I think the key here is bolded above. Why any gambler would Not read the terms to any promo is beyond me. Nothing in this life is free .. everything has a pay off. Its really simple - Read The Terms N Cons in full. If you do not enjoy move on with your £$ elsewhere. Glad you cashed out on your next deposit.
And for the record my company (not gaming) runs promos every now & then with terms n conditions. We never budge from these ever. And Yes we have been hammered many a time with biatching that they did not fully read what such an such a promo offered. Which is fine, but its printed clear n wide. If the product is good then the consumer will return regardless. No starter on this one and my vote stills come down on the side of Inetbet.

 

[denamoutz]

I have never played at inetbet cause they never reply to my emails. Been trying to send emails for 2 years now and nothing I wanted to deposit long ago, but if they can't answer emails then they lost my business

 

[Deeplay]

I have never played at inetbet cause they never reply to my emails. Been trying to send emails for 2 years now and nothing I wanted to deposit long ago, but if they can't answer emails then they lost my business

Well apart from the topic of this thread this was one of the reasons I stopped at Inet. Usless support on all fronts. Selective in the emails they answer and in 2010 zero live support. Lol even my lowly maggot ridden company offers 24/7 Live chat support. As always vote with thy wallet.

 

[takethemoney]

Well apart from the topic of this thread this was one of the reasons I stopped at Inet. Usless support on all fronts. Selective in the emails they answer and in 2010 zero live support. Lol even my lowly maggot ridden company offers 24/7 Live chat support. As always vote with thy wallet.

We sure see a lot of mentioning bad service at iNet Bet. You'd think they would start to care at some point.

 

[BMWSTACK]

Inet is right, however

What Inet should have in place is a way to reject the deposit (or coupon) when any deposit is higher than the original deposit.
The coupon could have been declined and a note appear stating the max deposit can only be 11 dollars (in this particular case) as to terms of the coupon.

Thing is if she would have lost the last deposit would the casino return the money? It was a no win situation for the player

Thats exactly it, all this technology and they cant reject the coupon? AMAZING. Its almost like they want you to screw up the deposit. This is like going to the grocery store and having a sale on three - 12 packs of coke for $10. Now keep in mind i have a total of 20 items in my basket. They scan two of the twelve packs in right away and then dont scan the third in until the very end, i look at the register and it says $6 a piece for each twelve pack, I look at the clerk and say those cokes are on sale, and she replies sorry sir you needed to have me ring them all up at the same time, the sale for you is null and void.

In conclusion the promotions are very confusing. No clue if i can make 2 deposits bonus free and then take the 3rd one and so on. Ive never used one because its so confusing.

 

[darkpixie]

Someone keyed onto a good point here. Is or has the Casino refunded the deposits of those people that 'break the rules' or does this only become a problem if the player gets lucky and cashes out. I'm sorry but tit for tat in my opinion. If they are not going to refund deposits and politely advise the user that a larger deposit is not permitted than this is definitely a player trap.

 

[iNetBet Promos]

Hi All,

I just wanted to answer BMWSTACK claim that this is a confusing promotion. Here is a link to the offer: Old / Expired Link

I fail to see how this offer is confusing at all. It specifically states at the top of the page, before the coupon codes are even given, that:

Coupons must be redeemed in the following order

It then lists them #1, #2, #3. I think that is quite clear.

In addition after every coupon it says that terms and conditions apply in bright red text. This is a direct link which will take you to the bottom of the page where the terms are listed.
In the terms it states:

Please be aware: Coupons must be redeemed in the following order; Coupon #1, Coupon #2, Coupon #3. Full wagering and terms must be met on each coupon. Should any requirements not be met all play/winnings on all coupons claimed as part of this promotion will be void. Should a coupon be claimed out of order play/winnings on that coupon will be void.

When claiming coupons #2 & #3 the deposit used to claim these coupons must not be larger than that used to claim coupon #1. If this is the case play will be void.

I am not sure why this would be confusing. It seems very clear as to what the rules are to me. Pretty much all of the players that took part did so correctly and we have had very few make any errors at all.

We rely on our players to read the rules and if there is any queries they simply let us know and we can resolve these.

Denying coupons is a nice suggestion. Unfortunately there is no option in the software to block players from claiming coupons if they have not met the rules. It would actually need to be quite a complex system in this case. It would have to check not only coupon sequence but deposit sizes too.

The OP has already admitted that they simply did not read the terms, is fine with that and has been playing since. I think they even had another cash out today on a different bonus coupon.

Enjoy the rest of your week.

Best Regards
iNetBet Promos

 

[love2winalot]

Hiya: I think part of the Confusion come from, 'Most" players that take a bonus have done it before, and understand them clearly, and know you have to read all the T&C. Once in a while they will say to themself, 'T&C, yea yea bla bla, i know all that", and make a mistake because they did not read all of it.

Then there are "New" players, who have never taken a bonus, and think, "I will read all the T&C if i win something", or, just skim over them, and end up making a mistake because of it.

Maybe the answer is to make the, "Warning, read all T&C before depositing", in 18' font, and flashing Red?

 

[all4greed]

This shouldn't be an issue or even discussed anymore as it very clearly states:

Friday 3rd September - Monday 6th September:

Coupons must be redemed in the following order:

What is so hard to understand?

 

[zap987]

Is this a new rule that the later bonuses can't be on bigger deposits than the first or has it been there fora while?

I made small deposits on the first bonus and bigger on the later bonuses a few weeks ago and didn't get anything refunded for breaking the rules.

 

[denamoutz]

did you make a cashout? I bet if you tried to cashout you wouldn't get anything

 

[mattsgame]

Is this a new rule that the later bonuses can't be on bigger deposits than the first or has it been there fora while?

I made small deposits on the first bonus and bigger on the later bonuses a few weeks ago and didn't get anything refunded for breaking the rules.

Possibly a different promotion?

did you make a cashout? I bet if you tried to cashout you wouldn't get anything

Good question? if it was the same promotion? this is the sort of stuff that really annoys me, when its only a problem when cashing out, but if the casino is gaining its all hush hush.

Cheers
matt

 

[Nate]

Can Inet confirm (as suggested by 2 previous posters) that they have refunded LOSING deposits for breach of the same terms??

Could the Rep kindly clarify this?

Nate

 

[silcnlayc]

Ok, playing devils advocate here...if one breeches the T&C'c does one deserve their money back?

If one wins and breaks the T&C's does one deserve their monies back if winnings got voided?

If one loses and breaks the T&C's does one deserve their monies back?

I feel one should not get anything back on either score simply because it was not the casino that broke the T&C's , it was the player. On the other hand, if the player chooses to use a bonus then the onus is on them to make sure they understand it all in all areas of the conditions, not just in the basic terms.

I believe one cannot have it both ways. Otherwise we would all have a blast playing with bonuses then if we lost we could claim innocence on the T&C's saying it was hidden, or written poorly etc etc..and demand our monies back..each and every time..

Why not just stop the foolishness of playing with a bonus (I feel anyone playing with certain bonuses are playing russian roulette with their own monies)and demand better play and returns and forget the bonuses as they are now that do nothing but harm in every shape and form?

It is not for the casino to offer anything worth making a profit on..so why in the world would one think that this gives them a leg up on playing? Bonuses offered today are not good, period.

.

 

[mattsgame]

Ok, playing devils advocate here...if one breeches the T&C'c does one deserve their money back?

If one wins and breaks the T&C's does one deserve their monies back if winnings got voided?

If one loses and breaks the T&C's does one deserve their monies back?

I feel one should not get anything back on either score simply because it was not the casino that broke the T&C's , it was the player. On the other hand, if the player chooses to use a bonus then the onus is on them to make sure they understand it all in all areas of the conditions, not just in the basic terms.

I believe one cannot have it both ways. Otherwise we would all have a blast playing with bonuses then if we lost we could claim innocence on the T&C's saying it was hidden, or written poorly etc etc..and demand our monies back..each and every time..

Why not just stop the foolishness of playing with a bonus (I feel anyone playing with certain bonuses are playing russian roulette with their own monies)and demand better play and returns and forget the bonuses as they are now that do nothing but harm in every shape and form?

It is not for the casino to offer anything worth making a profit on..so why in the world would one think that this gives them a leg up on playing? Bonuses offered today are not good, period.

.

Great points and I agree with almost all of it, So what would be the answer, if you are in the casinos shoes?

Casinos don't return your deposit if you have broken the t&c's regardless of whether you tried to cash out or you lose your deposit.

Most of the reputable casinos do return the deposit which is quite strange to me as I assumed T&C's where there for a reason.

This is why I seldom take bonuses,I remain to only take bonuses at 1 casino because there terms and conditions are straight forward.

Cheer
Matt

 

[takethemoney]

Casinos that would allow some players to run all over them, as some of you are suggesting, would not be in business for very long. Bonuses have rules and I feel nothing for people who do not read and follow them, then come whining here because their withdrawal got denied. People, please!

 

[Rusty]

Ok, playing devils advocate here...if one breeches the T&C'c does one deserve their money back?

If one wins and breaks the T&C's does one deserve their monies back if winnings got voided?

If one loses and breaks the T&C's does one deserve their monies back?

I feel one should not get anything back on either score simply because it was not the casino that broke the T&C's , it was the player. On the other hand, if the player chooses to use a bonus then the onus is on them to make sure they understand it all in all areas of the conditions, not just in the basic terms.

I believe one cannot have it both ways. Otherwise we would all have a blast playing with bonuses then if we lost we could claim innocence on the T&C's saying it was hidden, or written poorly etc etc..and demand our monies back..each and every time..

Why not just stop the foolishness of playing with a bonus (I feel anyone playing with certain bonuses are playing russian roulette with their own monies)and demand better play and returns and forget the bonuses as they are now that do nothing but harm in every shape and form?

It is not for the casino to offer anything worth making a profit on..so why in the world would one think that this gives them a leg up on playing? Bonuses offered today are not good, period.

.

But that is exactly what the Casino is doing - taking bets with no possibility of losing, the player who breaks the T&C when making an incorrect deposit only has it one way, lose.
The point is that the Casino has taken wagers it has no intention of honouring or in other words the player has no possible way of winning - in these circumstances the casino should return the deposits of losing players otherwise they are being dishonest plain and simple.

What you are really suggesting in this situation is that a player who deposits a larger amount and incorrectly takes the final bonus should immediately have their deposit confiscated by the casino (As a sort of fine)
Actually that would be a lot more honest than taking bets in the full knowledge a player could not possibly win.

So how about it Inetbet?
Just confiscate deposits made that break the T&C's?

Oh yeah I forgot that it is impossible to determine if the rules were broken except upon a cashout request of course - how does that work again?

 

[LHofsdal]

I really don't think that Inet is in the wrong here. The T&C's are clearly listed with the promotion. Yes, it is only 4 dollars, but if everone made that mistake and they let it fly, they would be out alot of money.

IMOP, I think they did the right thing by refunding the deposit. This thread could have started as "Inet took my winnings and my deposit and won't give it back", but it didn't. All to often lately we have members posting here how they lost their winnings and deposit and had their accounts locked, and the "Decision is Final". But Inet didn't do that, they returned the original deposit.

What we must all remember is that it is OUR(the players) responsibility to read the T&C's and understand them. While it is a PITA that Inet does not have live support to help players, the OP had stated they have played at Inet for a while. We are all human and we all make mistakes, it happens. But I really don't see what all the hoopla is about here against Inet. The OP made a mistake, Inet refunded the deposit and she did deposit there again.

We are all going to have our own opinions on this, and IMOP Inet didn't do anything wrong.

Just my 2 cents.

LH

 

[silcnlayc]

Rusty:But that is exactly what the Casino is doing - taking bets with no possibility of losing, the player who breaks the T&C when making an incorrect deposit only has it one way, lose.
The point is that the Casino has taken wagers it has no intention of honouring or in other words the player has no possible way of winning - in these circumstances the casino should return the deposits of losing players otherwise they are being dishonest plain and simple.

This is why I say a player is playing russian roulette with their own monies by taking a bonus.

I really, really do not feel sorry for anyone that takes a bonus and tries to bend the rules their way. Of course the casino is going to allow a player to play wrong. Why not? I feel that is in no way dishonest. Because it is right there in front of the player the rules. If the player chooses to ignore them then they should not be rewarded with returning their monies, should they?? I mean c'mon, really??

If the player didn't read it, then how is that the fault of the casino? Why should a casino give back monies played already ? The player enjoyed it while they played didn't they? And all this talk about gambling for "entertainment " purposes only ? Why then demand you r monies back after screwing up if it was for this purpose and you enjoyed it regardless??

Think of it this way. To make a deposit, it costs the casino monies for every transaction, deposits or withdrawals..if a player is foolish enough to play on a bonus and not read the rules, then it is not up to the casino to "babysit" them is it?

I mean, if I walked into the grocery store, purchased something for $5 bucks and gave the cashier $20 bucks...walked out of the store with $10 in change not realizing I was shortchanged by the cashier after driving down the road a few hundred miles (spins), you have 2 options here..drive all the way back (which would cost more than it is worth in your reputation) and demand your money back without proof of being shortchanged or keep on driving and bite the bullet over the loss (knowing you were at fault)because you failed to count your monies and see no way to "prove" you were shortchanged...this would happen only one time with me before I chose to not take odd bonuses...

.

 

[Rusty]

This is why I say a player is playing russian roulette with their own monies by taking a bonus.

I really, really do not feel sorry for anyone that takes a bonus and tries to bend the rules their way. Of course the casino is going to allow a player to play wrong. Why not? I feel that is in no way dishonest. Because it is right there in front of the player the rules. If the player chooses to ignore them then they should not be rewarded with returning their monies, should they?? I mean c'mon, really??

If the player didn't read it, then how is that the fault of the casino? Why should a casino give back monies played already ? The player enjoyed it while they played didn't they? And all this talk about gambling for "entertainment " purposes only ? Why then demand you r monies back after screwing up if it was for this purpose and you enjoyed it regardless??

Think of it this way. To make a deposit, it costs the casino monies for every transaction, deposits or withdrawals..if a player is foolish enough to play on a bonus and not read the rules, then it is not up to the casino to "babysit" them is it?

I mean, if I walked into the grocery store, purchased something for $5 bucks and gave the cashier $20 bucks...walked out of the store with $10 in change not realizing I was shortchanged by the cashier after driving down the road a few hundred miles (spins), you have 2 options here..drive all the way back (which would cost more than it is worth in your reputation) and demand your money back without proof of being shortchanged or keep on driving and bite the bullet over the loss (knowing you were at fault)because you failed to count your monies and see no way to "prove" you were shortchanged...this would happen only one time with me before I chose to not take odd bonuses...

.

How is having a void bet returned being rewarded?
If you make a void bet on a betting high street office your money is refunded, period, no reward no gain for anyone, just quits.
The only reward here goes to the Casinos by the way of void bets being retained.

Is the grocery store teller dishonest?

Seriously though , if you want an analogy the betting shop void bet is a more realistic and relevant one in my view and yes you should expect your money back from an honest operation.

As I say, if your argument is that players deserve what they get and Casinos are within their rights to retain void bets then Inetbet may as well confiscate the deposit immediately - only they don't for good reason.

If forum members believe a player being penalised their deposit for what may easily be a genuine mistake is not only ok but right and fair I don't know what to say to be honest.

If Inetbet are within their rights under the T&C's to void all winnings because all bets were void then they also have a moral (and legal if properly regulated) obligation to return all losing bets that were void under the same conditions.

For gaming the system should:
i. be capable of voiding gambles and restoring the amount gambled to the customer automatically, or in conjunction with manual operational controls

 

[silcnlayc]

Rusty: How is having a void bet returned being rewarded?

What I am understandeing you say is that it really is not void until the player tries to claim something from doing wrong. Then it should be deemed void? They already enjoyed the pleasure of playing the games so they already had their "enjoyment" so to speak whereas a voided bet has not been completed at all...which nullifies it..when depositing and playing for hours or minutes etc..you already got your return for the monies invested unlike a bet that never materialized or made it to completion...the other has, the deposit..right up to a withdrawal or total loss..a void is for something NOT completed...JMO..

Rusty: Seriously though , if you want an analogy the betting shop void bet is a more realistic and relevant one in my view and yes you should expect your money back from an honest operation

Yes, I am lousy with anologies..but at least I try to get a thought across in my own inept way..here is another one as I said...one that is completed cannot be a void..

Why are my bets void on some Tennis matches where a player retires and not on others?
The Betfair policy is to void matches where at least one set isn’t completed.

Unlike some players that COMPLETE their play then request a withdrawal..only to find that they misread or did not follow rules..how is that a refundable policy? I am trying to reach where you are trying to go but cannot since you are saying one thing when another has already happened...such as the player already had fun but wait! They did it wrong so give them their monies back..is the way I am seeing it..

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[winbig]

Audimaninboro et al - nice assumptions but incorrect I am afraid.

nygirl30 has agreed they made a mistake with this particular promotion and has drawn a line under it.

They actually played again yesterday - so it doesn't look like the OP has stopped playing as you assume. In fact they claimed another chip, cashed out and were paid already.

I hope you all had a great Labor Day yesterday.

Best Regards
iNetBet Promos

So how about answering Rusty's question?

Have you went through and audited the players that deposited more on the last bonus and refunded their deposits back to their account and made them start over, as well?

I mean, that is the rules and all...you said it yourself. All play is void if a player deposits more on any given bonus level.

 

[Rusty]

What I am understandeing you say is that it really is not void until the player tries to claim something from doing wrong. Then it should be deemed void? They already enjoyed the pleasure of playing the games so they already had their "enjoyment" so to speak whereas a voided bet has not been completed at all...which nullifies it..when depositing and playing for hours or minutes etc..you already got your return for the monies invested unlike a bet that never materialized or made it to completion...the other has, the deposit..right up to a withdrawal or total loss..a void is for something NOT completed...JMO..Yes, I am lousy with anologies..but at least I try to get a thought across in my own inept way..here is another one as I said...one that is completed cannot be a void.. Unlike some players that COMPLETE their play then request a withdrawal..only to find that they misread or did not follow rules..how is that a refundable policy? I am trying to reach where you are trying to go but cannot since you are saying one thing when another has already happened...such as the player already had fun but wait! They did it wrong so give them their monies back..is the way I am seeing it..

.

Hey Silc, where did that tennis quote come from - nothing to do with me.

No I am saying that if the T&C are broken upon the deposit and not during the wagering as in this instance then all and any bet made from such a deposit are void.
How can a bet that is void before it is even placed be completed?

I am only using the same rule as the casino do to justify denial of winnings.
It has nothing to do with whether one gets enjoyment from playing from a deposit they can not win on thereafter though personally I don't understand how anyone would enjoy such a situation as to have their real money treated as play money.

In a scenario where the T&C's are only broken during play then my view is that all bets from this point become void - the player and Casino can neither win nor lose.
It could be argued that all prior bets from the same deposit should be void as well because it could affect how the player bets later.
Again if you believe the player should be penalised for any breach of T&C's by forfeiting their deposit to the casino as a means for the casino to protect itself from any advantage players, I do not agree.
If I did agree it would need to state this clearly in the Casinos T&C's.
"Any breach of the Casino T&C's will result in confiscation of the players remaining balance"
Not sure that will ever make print though many casinos seem to act upon such an invisible clause.

The T&C's are there to protect the casinos (they are made by the casinos not the players you know) and as in this case they can be applied to deny winnings. Hence they are protected.
Whether there should be any discretion as to what constitutes a bonus abuser or real player who makes a genuine mistake is another argument but I think it is safe to say in this case that the player made a genuine mistake and indeed Inetbet themselves have proved this by stating the player accepted their decision and still plays at their Casino- hardly the actions of a bonus abuser.
Anyway would an advantage player really deposit $15 with -ev bonus?

Lets be honest, the casino knew full well the player made a genuine mistake but chose to enforce the T&C's and confiscate the winnings.
They were within their rights to do so but my point is that if they are such sticklers for the rules then they should be seeking out all the losing void bets and refunding them as well - you know if rules are rules.
The heads we win tails you lose scenario which you ascribe to is not justifiable and the only way I would ever consider a Casino retaining a players deposit (where the loss was not from valid losing bets made) would be in a case of fraud.
In that instance I would expect the Casino return the funds where possible to the rightful owner.
If a player attempts to defraud a casino with his own money then my sentiments may be different depending on the circumstances.

 

[silcnlayc]

Rusty: Hey Silc, where did that tennis quote come from - nothing to do with me.

No I am saying that if the T&C are broken upon the deposit and not during the wagering as in this instance then all and any bet made from such a deposit are void.
How can a bet that is void before it is even placed be completed?

I am only using the same rule as the casino do to justify denial of winnings.
It has nothing to do with whether one gets enjoyment from playing from a deposit they can not win on thereafter though personally I don't understand how anyone would enjoy such a situation as to have their real money treated as play money.

In a scenario where the T&C's are only broken during play then my view is that all bets from this point become void - the player and Casino can neither win nor lose.
It could be argued that all prior bets from the same deposit should be void as well because it could affect how the player bets later.
Again if you believe the player should be penalised for any breach of T&C's by forfeiting their deposit to the casino as a means for the casino to protect itself from any advantage players, I do not agree.
If I did agree it would need to state this clearly in the Casinos T&C's.
"Any breach of the Casino T&C's will result in confiscation of the players remaining balance"
Not sure that will ever make print though many casinos seem to act upon such an invisible clause.

The T&C's are there to protect the casinos (they are made by the casinos not the players you know) and as in this case they can be applied to deny winnings. Hence they are protected.
Whether there should be any discretion as to what constitutes a bonus abuser or real player who makes a genuine mistake is another argument but I think it is safe to say in this case that the player made a genuine mistake and indeed Inetbet themselves have proved this by stating the player accepted their decision and still plays at their Casino- hardly the actions of a bonus abuser.
Anyway would an advantage player really deposit $15 with -ev bonus?

Lets be honest, the casino knew full well the player made a genuine mistake but chose to enforce the T&C's and confiscate the winnings.
They were within their rights to do so but my point is that if they are such sticklers for the rules then they should be seeking out all the losing void bets and refunding them as well - you know if rules are rules.
The heads we win tails you lose scenario which you ascribe to is not justifiable and the only way I would ever consider a Casino retaining a players deposit (where the loss was not from valid losing bets made) would be in a case of fraud.
In that instance I would expect the Casino return the funds where possible to the rightful owner.
If a player attempts to defraud a casino with his own money then my sentiments may be different depending on the circumstances.

Still reading and re-reading...working on comprehending and understanding your thoughts..be with you in a minute!

.