More BS from Inetbet!!

[just play]

Hi Just Play,

Just to clarify - when you say "When someone doesn't qualify for a coupon the cashier doesn't take it, so it's quite obvious they CAN do this, but choose not to." this is not correct.

Yes when a player is excluded from promotions then the cashier doesn't allow them to redeem coupons. To achieve this the player is grouped into a class and that whole class can be excluded from redeeming any coupons. It is a fairly simple procedure.

However that is not the same as denying a coupon if a previous deposit was less then the current one. This is a much more complex procedure and there is no option within the software to specify this. The system cannot check what the last deposit was - if a coupon had been applied to this - if so was it the prior one in the series etc

So I am afraid what you say is incorrect, there is no way to implement this as an automatic denial.

I hope that clears things up for you.

Best Regards
iNetBet Promos

Yes it clears things up for me...you keep it the way you keep it to trap people.

Crystal clear.

[vinylweatherman]

Hi Just Play,

Just to clarify - when you say "When someone doesn't qualify for a coupon the cashier doesn't take it, so it's quite obvious they CAN do this, but choose not to." this is not correct.

Yes when a player is excluded from promotions then the cashier doesn't allow them to redeem coupons. To achieve this the player is grouped into a class and that whole class can be excluded from redeeming any coupons. It is a fairly simple procedure.

However that is not the same as denying a coupon if a previous deposit was less then the current one. This is a much more complex procedure and there is no option within the software to specify this. The system cannot check what the last deposit was - if a coupon had been applied to this - if so was it the prior one in the series etc

So I am afraid what you say is incorrect, there is no way to implement this as an automatic denial.
I hope that clears things up for you.

Best Regards
iNetBet Promos

Clearly then, a need exists for RTG to include such a tool in a future software upgrade. Operators should be adding this to their "wish list" so that RTG can consider adding this functionality.

The other (and unanswered) question is WERE the terms of this bonus altered, even if merely to clarify the ambiguity that could be interpreted as allowing the third deposit to be greater than the second, provided both were NOT greater than the first.

The terms are clear NOW, but were they as clear in past weeks?

The accusation is that the terms were changed without notification, and that the change was NOT made obvious on the web page for that week.

[funeral979]

Yes it clears things up for me...you keep it the way you keep it to trap people.

Crystal clear.

Have to agree 100% here. Why offer coupons that your cashier wont automatically reject? Why not make it more straightforward for yourselves and players by just offering coupons that CAN be rejected if players are not eligible?

Seems simple to me.

Of course I never play at your casino anyway because you only answer 50% of my emails (which I usually send out every six months or so to retrieve my login data or deposit bonus questions...which i could get from every other casino on the internet in a matter of minutes using their LIVE CHAT)

And your entire organization seems to have a "we are always right no matter what and don't mind saying so" mentality.

No thanks.

[LHofsdal]

I have just about enough of them also. I pretty much only deposited with Inet. Not big deposits, 35 at a time. I was doing pretty good there 2 months ago. Cashed out alot. Then BOOM! I couldn't hit a damn thing. So last week I was bored, decided to give them another shot. Cashed out 200. Not a big cashout but none the less cashed out.

So they "process" my withdrawal. I wait a day, still nothing showing in my e-wallet account. So I call my e-wallet, they do not have a record of my payout. So I contact Inet. Here is the e-mail:

Hello,

I am sorry to bother you again, but yesterday my withdrawal was approved. It is not in my ewalletexpress account. I just spoke with them and they can't seem to find it. Is there a reference number so that I can give it to them to locate the funds.

Thank you.
Lori

Here is thier reply:

The funds should now be in your account

This is the second time this has happened. So it is tempting Tuesday and I make my small deposit. Here is my play through pretty pathetic huh?

LH

[Jasminebed]

If Inetbet is unable to offer this bonus with software that will disallow a larger deposit, then one solution might have the terms state "Contact Support for your Coupon Code" Then the deposit could be checked manually to make sure it qualifies. It is being checked upon cashout for compliance.

[vinylweatherman]

If Inetbet is unable to offer this bonus with software that will disallow a larger deposit, then one solution might have the terms state "Contact Support for your Coupon Code" Then the deposit could be checked manually to make sure it qualifies. It is being checked upon cashout for compliance.

By the time support answer the email, the promo could be over

[footdr]

It is extremely clear that the coupons have to be redeemed in the order listed. If you did it by accident and are a regular player, perhaps they should have atleast returned your deposit and allowed you claim the correct bonus coupon.

Since the promo. was likely over by the time you were contacted, they should have returned your deposit at the very least or added the 75% bonus if you are a vip.

But ultimately they are correct, terms wise

[hokiepoker]

Never had a problem....


There.. that's my post for the quarter...

[jod5413]

[all4greed]

Too bad that RTG can't set up their bonuses like Rivals - all T&C's clearly visible when clicking on a promotion without combing through lines of random bullsh*t text (deliberately put in a small font) until you actually find what the specific terms are for the bonus.

Guess Rival wanted everything up front. They got that part right, imagine that...