Villento Casino (MG) locked account when up almost $6,000

[asianeyes]

Here is the full chat:

Please wait for a site operator to respond.
You are now chatting with 'Kanthan'
Kanthan: Hi Chris
Chris Tycoon: Hi, why was my account locked?
Kanthan: How can I help you
Chris Tycoon: I deposited $1,100 so far into it and im winning some, then its locked now
Kanthan: A moment please while I check for you.
Chris Tycoon: thanks
Kanthan: I have checked for you and it seems that you have outstanding charge backs at another Casino therefore the account has been locked by our Ecash processing company
Chris Tycoon: what? thats impoossible
Chris Tycoon: what casino
Kanthan: This is the information I have received. We are not able to say as this is confidential information
Chris Tycoon: So im locked out forever?
Kanthan: Not forever until your charge backs are paid at the other online casino
Chris Tycoon: But if you won't tell me what casino, how will I know?
Chris Tycoon: I hardly play at online casinos
Kanthan: Unfortunately I do not have the required information
Chris Tycoon: So then im locked out forever
Chris Tycoon: if i dont have the info, you dont have the info
Kanthan: The charge backs that you have at are another Casino. This information that you require we do not have.
Kanthan: Once the payments are made the account will be reopened
Chris Tycoon: Oh my god.
Chris Tycoon: You wont give me my money will you
Chris Tycoon: How am I suppose to know who claims I owe them money
Kanthan: Unfortunately until the charge backs have been paid at the other online Casino
Chris Tycoon: What casino?!
Chris Tycoon: This is why people dont trust online casinos kanthan
Kanthan: Unfortunately Chris we do not know this information. As it is confidential
Chris Tycoon: you just tole my money
Chris Tycoon: now i DO have to go to my bank
Chris Tycoon: and inform them
Chris Tycoon: of this chat
Chris Tycoon: you say im a thief
Chris Tycoon: yet you locked my account
Chris Tycoon: with over 6 grand in it
Chris Tycoon: whos the real thief here
Kanthan: No not a thief. Our Ecash processing company have picked up that you have outstanding charge backs at another Casino. Once you have paid these charges your account will be reopened and payments made
Chris Tycoon: But I have never done a chargeback
Chris Tycoon: so hhow can i know
Chris Tycoon: what "casino"
Chris Tycoon: i supposdly owe money to
Chris Tycoon: tell me that kanthan..you say I owe money to a casino, ok cool, what casino? so i can contact them
Chris Tycoon: how much do i supposdly owe?
Kanthan: I unfortunately do not know this information
Chris Tycoon: so then in the end
Chris Tycoon: i cant do anything about this
Chris Tycoon: since you know nothing
Chris Tycoon: and i know nothing
Kanthan: this information is not given to me as it is confidential
Chris Tycoon: so my account will remain locked forever
Chris Tycoon: and you stole my money
Chris Tycoon: then why dont you just refund my deposits
Kanthan: Not forever. only until you settle your charge backs
Chris Tycoon: i dont even care about the $5,000 im up right now
Chris Tycoon: just return the $1,100 deposits
Chris Tycoon: but there are no chargebacks!
Kanthan: A moment please while I check for you.
Chris Tycoon: or why cant you take the money out of my balance
Chris Tycoon: that you say i owe
Kanthan: Have you had any notifications from another merchant?
Chris Tycoon: no i have not
Kanthan: Please check as I have checked again with our Ecash processing company and we are unable to open your account
Chris Tycoon: then why dont you just refund my $1,100
Chris Tycoon: take the 5 grand
Chris Tycoon: at this point, i dont even care
Kanthan: If your account is closed there is nothing we can do at present with regards to refunding deposits
Chris Tycoon: so i have to go to my bank?!
Chris Tycoon: wow
Chris Tycoon: youre the reason people HAVE to do chargebacks
Chris Tycoon: rediculous
Kanthan: You can call your bank yes for morer information

Sorry for your plight, Tycoon. I will never deposit at this casino.

You went through a PAB, they refused to give any details, confiscated your winnings and they're still accredited?

Can someone tell us why they are still accredited? I surely will not deposit at this casino.

[aodat2]

The very fact that the OP does not want to PAB tells me a lot of information.

1. The OP either has something to hide or is worried something is known.
2. The OP does not want to make this matter better and would just like to rant.
3. The OP has done wrong and didn't want to admit it but rather talk bad.

Either way, the OP is so afraid of letting Max know about what is going on and for Max to get to the bottom of things. That would cost the OP exactly $0.00 to do and $6000+ to gain.

I'm not a genius or something but if it was me and weighing both sides of the coin $0.00 vs $6000.00, even a kid could tell you that he's rather pick $6000 than $0. So to me this is totally stupid and the OP is not being 100% truthful at all.

[Tycoon83]

The very fact that the OP does not want to PAB tells me a lot of information.

1. The OP either has something to hide or is worried something is known.
2. The OP does not want to make this matter better and would just like to rant.
3. The OP has done wrong and didn't want to admit it but rather talk bad.

Either way, the OP is so afraid of letting Max know about what is going on and for Max to get to the bottom of things. That would cost the OP exactly $0.00 to do and $6000+ to gain.

I'm not a genius or something but if it was me and weighing both sides of the coin $0.00 vs $6000.00, even a kid could tell you that he's rather pick $6000 than $0. So to me this is totally stupid and the OP is not being 100% truthful at all.

You can assume all you want. There will always be doubters.

There were doubters when I won the $65,000 jackpot. But I couldn't care less about what they think.

I have been in contact with the casino and they refused to give me answers. I have seen they did this to others, so to me, there's no point in doing a PAB. I'd rather take it to my bank at this point.

I won't let them scam me of my deposits. Honestly, I don't care about the $1,000 in deposits, it's just the principle that they think they can get away with it. I gamble a lot more than that in a session of blackjack at local casinos. But again, it's just the principle. They won't give me answers, and it's been weeks. I actually just got an email saying they are closing my account for good tomorrow. So just more info to send to my bank.

I don't even do online casinos anymore, which is another reason why I'm not doing a PAB. There is no group I really trust to be honest. I took my jackpot winnings and ran. I only go to B&M casinos, play in poker tournaments at live casinos. I only visit here to keep updated on things for when I have spare time to use.

So again, I actually find doubters, conspiracy theorists, "tin foil" hat wears such as yourself entertaining.

[silcnlayc]

Tycoon83: So again, I actually find doubters, conspiracy theorists, "tin foil" hat wears such as yourself entertaining.

: Well dang, you just joined our group....as you say :

Tycoon83: There is no group I really trust to be honest

Welcome to our club! I think I was put in the "tin foil", conspiracy theorist group for a while until eyes started opening...but then again, maybe I am still in it...

But then again, if you can walk away from this amount of change without looking back or fighting for it...that does say something..IMO too...

Tycoon83: I'd rather take it to my bank at this point

Please tell me you are not meaning what I think you are meaning ?? As in "chargebacks" ??

.

[bowlingbob]

The attitude the OP has tells me he isn't innocent like he would want us to think rather someone that did do chargebacks at another casino at one time and now is getting called out on it. I don't agree with how the casino handled it though. At the very least they should give him more information regarding those chargebacks so he could take care of them and be paid his winnings or at the very least his deposits refunded and account closed. I do believe most of his story however and I just started playing at Villentio a few weeks ago and like it but I will no longer deposit there. I have uninstalled the casino and they will no longer get my business.

[maxd]

You went through a PAB, they refused to give any details, confiscated your winnings and they're still accredited?

Can someone tell us why they are still accredited? I surely will not deposit at this casino.

This has been addressed, skiny's post was incorrect and misleading: see http://www.casinomeister.com/forums/...tml#post385257

[mush]

I can only speak for myself, but Villento is the only online casino where I still play and deposit. I've always been paid exactly on schedule (24 account flush, but at least I get paid) and have never had any issues I would consider dishonest. I've been playing online over 10 years and have seen about 1000 different casinos come and go (unfortunately, playing at most at least once), so I think I'm fairly good at spotting the bad places and my experiences with Villento have not even approached bad whatsoever. If they did, I wouldn't still be depositing there after about 2 straight years as a customer......just my personal experience, has nothing to do with what anyone else did or did not experience...