Betfred

**trigo** · 19th July 2010, 05:56 AM

Hello,

I transferred to the casino from the sportsbook, where I kept a balance to bet on sports, to play a betfred casino promotion. When transferring, the chat help told me that I could get a higher bonus on the 2nd transfer so I transferred back to the sports and transferred into the casino again and got the higher bonus. I managed to win and they confiscated my winnings saying that the transfer out and back in was abusive and that I violated terms because bonus would only be given on deposits to the casino and not transfers.

Since I used to bet at the sportsbook there I always had a balance sitting, so I made several transfers from the sportsbook to the casino and was always granted the bonus so how can it be that bonus credits are only for deposits rather than transfers from the sportsbook? The times when I transferred, received a bonus, and lost I was not given back my losses but the time when I transfer, receive the bonus, and win they say that the transfer was not eligible for bonus (even though it was automatically given).

I don't think this is fair, especially from a reputable casino that is accredited on this site. What do you think of my problem?

**chuchu59** · 19th July 2010, 05:58 AM

Can you let us have a look at the copy of the chat?

**maxd** · 19th July 2010, 08:42 AM

FWIW, the OP has already PAB'd this. The Terms make it clear that chip transfers are restricted:

10. Only deposits to casino, not chips transfers, count towards participation in promotions and bonuses. Failure to comply with this rule will result in bonus funds and winnings voided.

The OP's defense was "I did not see any such term at the time". When asked if they were claiming that the Term had been added and applied retroactively the OP ignored the question.

No mention was made during the PAB of a chat conversation.

**KasinoKing** · 19th July 2010, 10:30 AM

Sounds like yet another case of the player not reading the T&Cs and then crying foul when they get caught out...

Must be the season for it!

KK

**silcnlayc** · 19th July 2010, 01:39 PM

Sounds like yet another case of the player not reading the T&Cs and then crying foul when they get caught out...

Must be the season for it!

KK
__________________

Well put KK. Amazing isn't it...what a trend that has started for the casinos to have to spend useless time on when it could be spent doing something good for real players...this makes about 8 so far this past few weeks??? Ridiculous isn't it....One or two might have a valid complaint (but I haven't seen one yet)....

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**KariRunk** · 19th July 2010, 02:08 PM

Originally Posted by silcnlayc

Well put KK. Amazing isn't it...what a trend that has started for the casinos to have to spend useless time on when it could be spent doing something good for real players...this makes about 8 so far this past few weeks??? Ridiculous isn't it....One or two might have a valid complaint (but I haven't seen one yet)....

.

So you have never ever misread something, or missed something when you read a whole 10 page of terms and conditions which are deliberately written the way that they as hard to understand as possible. I know I have.

But since OP has obviously just wasted casinos customer support precious time, I think he/she should apologize to casino and promise never do that again.

And this term is BS term anyway. What difference it makes do you actually deposit to casino or make transfer from sportsbook section?

**maphesto** · 19th July 2010, 02:26 PM

Originally Posted by KariRunk

And this term is BS term anyway. What difference it makes do you actually deposit to casino or make transfer from sportsbook section?

Actually, this isn't BS. It's a very smart rule. For the casino. From the players side it is totally useless, of course.

The casino wants to earn money.
As soon as your money arrives to an online casino or sportsbook the chance for them to earn them from you by house edge are big.

Most players don't make withdrawals for 30$ from sportsbooks. They are trying to win more berore they cashout. Most of them lose..

If they transfer them to the casino account the sportsbooks probably lost those 30. Ok, they have a great chance to win them at the casino instead. But if you have to make a new deposit at the casino instead...you will lose more.

This makes the money transferred from sportsbooks accounts worth less than a proper new deposit.

**silcnlayc** · 19th July 2010, 03:24 PM

KariRunk: So you have never ever misread something, or missed something when you read a whole 10 page of terms and conditions which are deliberately written the way that they as hard to understand

No, because I avoid taking bonuses unless they are too good to be true...then I give it a shot because I always like a challenge, which of course is extremely seldom.

If I missed reading something in the T&C"s that means 1.) the terms were already there but I was too occupied to find them 2.) it was for me to find, not the casinos to lead me through it point by point 3.) the onus was on me to play accordingly or of course #4.) not take one...simple..

Once you agree to a bonus, it is up to you to play by their rules, not the other way around. Bonuses are not a right but a gift, a showing of appreciation for your play. It is up to the player to follow these rules. Otherwise, just say no..and don't take one.

..

**DiamondGeezer** · 19th July 2010, 09:55 PM

What an absurd unjust rule. What possible difference can it make?

If you can't get a bonus via an internal transfer the bonus should not have been awarded. By awarding it they are themselves breaking their own terms and conditions. How can they enforce something they themselves have broken? Ludicrous.

I know for a fact Bet365 and The Tote both allow it and they use the same software. If the player has gained no advantage from doing it how can it be fair?

Although looking at the facts of this if true it sounds like the player was given wrong information by cs because you can't forfeit a bonus by internal transfer and then claim a better bonus. That can't be right.

It's lame that they even allow the scope for this to happen though. It's almost as if they get a kick out of letting players try and get one over on them knowing they can invoke these terms.

**silcnlayc** · 19th July 2010, 10:23 PM

DiamondGeezer: What an absurd unjust rule.

As i said somewhere...it is the " new twist to the rules" you have to be really careful in looking for as each casino has their own..totally different one. I, personally am too lazy to deal with bonuses...it takes a mathmetician, legalese, and an accountant to keep track of any bonus involved..not my cup of tea...

Not that , that helps, but at least it makes you more aware of their little "twists" if you are brave enough to take a bonus nowadays.
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