Should casinos that arbitrarily bonus ban remain accredited?

[takethemoney]

Here is the scenario:
I have played a casino which will remain unnamed for now. I deposited quite a bit, then won an RJ last year. I deposiited plenty after that, normally taking a bonus. I won another RJ. Suddenly any promotions that come out say I am not eligible to claim bonuses. This is confirmed in both the cashier and by customer support, although they did not tell me precisely why. I think they got pissed because I unsuscribed to their 2-3 time a week promo emails. I even asked them on two occasions, both live chat and email to close my account. They did not comply nor respond. This is a CM accredited casino.

[winbig]

Sorry, but on this one I have to vote no.

Now, if they were to continually send you bonus offers that you were not eligible for, then yes, they should be removed. What it boils down to is that it's the player's choice to take a bonus, and it's a casinos option to pick and choose who they offer bonuses to.

By banning players from bonuses....If the player is a regular depositor that either always or sometimes takes a bonus, then they're just shooting themselves in the foot, imo.

But on another note - if they fail to close your account after asking them to, that's reason enough to be at least suspended from the accredited list. That's a huge no-no in my book. What would happen if an addicted gambler finally came to terms with their addiction and asked for their account to be closed - and was ignored??

[KasinoKing]

Oooops - bit of a cook-up with the thread & poll titles here!

The thread title is: Should Accredited Casinos Be Removed For Abitrarily Bonus Banning Players?
The poll title is: Should casinos that arbitrarily bonus ban remain accredited?

i.e. The questions are opposite, and so people voting "Yes" could mean opposite things.

e.g. I voted "Yes, casinos that arbitrarily bonus ban should remain accredited"
And Winbig voted "No, Casinos should not Be Removed For Abitrarily Bonus Banning Players"
But I think we agree with each other!

Start again?

KK

[liquuid_fusion]

The thing that annoys me is when casinos just ignore you. I've been bonus banned by CM and non-CM casinos before but one thing they have in common is ignoring the email I send asking why i've been bonus banned.

Common courtesy would be to reply and say my deposit/bonus ratio is too large, or i've made an overall profit, or whatever the reason is.

[takethemoney]

Oooops - bit of a cook-up with the thread & poll titles here!

The thread title is: Should Accredited Casinos Be Removed For Abitrarily Bonus Banning Players?
The poll title is: Should casinos that arbitrarily bonus ban remain accredited?

i.e. The questions are opposite, and so people voting "Yes" could mean opposite things.

e.g. I voted "Yes, casinos that arbitrarily bonus ban should remain accredited"
And Winbig voted "No, Casinos should not Be Removed For Abitrarily Bonus Banning Players"
But I think we agree with each other!

Start again?

KK

Thank you! Hopefully I have corrected it.

[Rusty]

I'm with winbig and KK on this.
I understand why people would be annoyed but it is up to the casino to who and when they offer any bonuses.
I would be more concerned that wager requirements are within reasonable limits and I realise that is subjective and again the Casinos choice but I have seen some crazy WR such as 30x deposit+bonus on 75% sticky and max cashout x10 deposit.(Example not accredited)
Fine if you are aware how truly a bad a deal that is but many noobies would not and there are worse than that out there too.

Also if they close an account or deny winnings because of some BS bot use or bonus T&C they just plucked from their arse then I don't think they belong on the accredited list either but that is just my opinion.

To be honest though my personal accredited list would be very, very, very,very, very, very small

[Casinomeister]

Since bonuses are not obligatory, they are not taken into account when looking at the operation procedures of a candidate for an accredited casino. Of course they need to have fair terms and conditions, but taking a bonus is strictly up to the player. It's your decision - and it's the casino's decision whether or not they want to offer you one.

So if you get bonus banned, well - that's a bummer for you. Actually when you think about it, they may be doing you a favor since it frees up your play 100%.

[Pinababy69]

I voted yes, they should remain accredited. As stated by others, they are under no obligation to offer you bonuses. Bonuses are a perk, and nothing more.

[maxd]

In practical terms having the power to "bonus ban" people is very important to the casinos because many players are interested in nothing but the bonuses and it is very often the case that those are not the players a casino wants.

Every casino should have the right to choose who they will offer their services to, so every casino must also have the right to choose who they will offer their bonuses to.

To put it another way: you say "arbitrarily bonus ban" and the casino says "necessary bonus ban". It's a matter of perspective.

[winbig]

In practical terms having the power to "bonus ban" people is very important to the casinos because many players are interested in nothing but the bonuses and it is very often the case that those are not the players a casino wants.

Every casino should have the right to choose who they will offer their services to, so every casino must also have the right to choose who they will offer their bonuses to.

To say it another way: you say "arbitrarily bonus ban" and the casino says "necessary bonus ban". It's a matter of perspective.

Yes, but what about those casinos out there (you know who you are) that ban players simply because they're 'in the black,' even though their bonus/non-bonus deposit ratio is small? Sometimes players are banned right after taking their 1st bonus if they get really lucky. [edit: Pun intended..lol]

And then you have Rival, which operates in the above fashion...but they also keep a central database and once you sign up at a new casino, you're banned automatically...