[Resolved] WildJack casino withdrawal

[coenie]

Hello, I recieved 15 freespins on monday the 26th of june worth 7$ and made a nice 186$ fully withdrawable amount.
So i withdrew it the same day and the support flushed it for me and i had to sent all the requested documents and they where all accepted.
But the weird thing is that my withdraw status is "processed-confiscation" and even the livesupport dont know what that means....
The livesupport said that they are going to contect the casinomanagement, but iam going on holiday this monday for 11 days and i dont know if they can confiscate my money if i dont react on time. So i think waiting 8 days or more for a microgaming casino is not really normal right?

BTW, i see that WildJack casino is no longer part of the JackpotFactory group...

Thanks,

Coen Hallie

[PaaskeDKnowUK]

What games did u play, and how much did you bet each spins / game? it could be the reason, as i think its max 20% bets, so if You were making like 2$ bets at a slot, they are in their rights to confiscate Or if You had a strange playing pattern... If not then You have to chase them for Your winnings, i dont think they are on the acreditted casinos list anymore?

[Pinababy69]

BTW, i see that WildJack casino is no longer part of the JackpotFactory group...

i dont think they are on the acreditted casinos list anymore?

I still see them listed here:

http://www.casinomeister.com/accredited_casinos.php

Under Microgaming/Jackpot Factory Group, last casino listed under JPF.

You should try sending a PM to their rep Coenie. Go to the IGaming Forum Rep links at the top of the forum, and scroll down until you see Jackpot Factory. Click on their profile, and make sure you send them a Private Message, as opposed to Public Message. Make sure to include your account #, etc., and ask them to look into it for you.

[coenie]

I still see them listed here:

http://www.casinomeister.com/accredited_casinos.php

Under Microgaming/Jackpot Factory Group, last casino listed under JPF.

You should try sending a PM to their rep Coenie. Go to the IGaming Forum Rep links at the top of the forum, and scroll down until you see Jackpot Factory. Click on their profile, and make sure you send them a Private Message, as opposed to Public Message. Make sure to include your account #, etc., and ask them to look into it for you.

Well i sent an email to jackpotfacotry and this was their reply:

"

Thank you for contacting The Jackpot Factory Group about your withdrawals.

Kindly note that Wild Jack Casino is no longer a part of the Jackpot Factory Group. Please use the following contact details support@wildjackcasino.com and by telephone toll-free 24 hours a day (in English only) from the following countries:"

And i didnt chase a big win, i did bet 50 a spin cents in the beginning when i began with the 7$. I just played normal as usual hmm i contact livesupport once again now.

,Coenie

[Pinababy69]

Well i sent an email to jackpotfacotry and this was their reply:

"

Thank you for contacting The Jackpot Factory Group about your withdrawals.

Kindly note that Wild Jack Casino is no longer a part of the Jackpot Factory Group. Please use the following contact details support@wildjackcasino.com and by telephone toll-free 24 hours a day (in English only) from the following countries:"

And i didnt chase a big win, i did bet 50 a spin cents in the beginning when i began with the 7$. I just played normal as usual hmm i contact livesupport once again now.

,Coenie

Wow, first I have heard of this. Were they bought out by someone else I wonder?

Gonna draw Bryan's attention to this on Monday, and see if he knows anything more about it.

Thanks for the info/update Coenie.

EDIT: Just took a quick look at the Jackpot Factory website, and it does only show Allslots, Alljackpot, FirstWeb and VIP Lounge now.

http://www.jackpotfactory.com/

Does anyone who plays at Wildjack ever receive any notification that they were no longer part of the JPF group?

[coenie]

Wow, first I have heard of this. Were they bought out by someone else I wonder?

Gonna draw Bryan's attention to this on Monday, and see if he knows anything more about it.

Thanks for the info/update Coenie.

I contacted support and they said that Nexigames is the new owner and they are moved to Malta jurisdiction. She didnt know ant other info about the company because she only did the support.

,Coenie

[maxd]

You might want to consider the Pitch-A-Bitch process, our member complaint service. We've had a few PABs against Wildjack recently and have successfully resolved them all.

You'll find all the info on the Pitch-A-Bitch (aka 'PAB') process here: Pitch-A-Bitch FAQ.

Please do us both a favour and read the FAQ in full before you submit a PAB. When someone does a PAB they have responsibilities too and the FAQ explains those in detail.

Regards,
Max Drayman
Player Complaints (Pitch-A-Bitch) Manager and Forum Moderator

PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.

[coenie]

You might want to consider the Pitch-A-Bitch process, our member complaint service. We've had a few PABs against Wildjack recently and have successfully resolved them all.

You'll find all the info on the Pitch-A-Bitch (aka 'PAB') process here: Pitch-A-Bitch FAQ.

Please do us both a favour and read the FAQ in full before you submit a PAB. When someone does a PAB they have responsibilities too and the FAQ explains those in detail.

Regards,
Max Drayman
Player Complaints (Pitch-A-Bitch) Manager and Forum Moderator

PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.

Submitted a PAB

[Pinababy69]

PS. I believe Bryan knows about Wildjack's recent move. It's my understanding that that info will be updated shortly.

Cool beans Max....thanks. Guess I won't bug him about it after all.

[maxd]

... Guess I won't bug him about it after all.

Go for it, doesn't hurt to chip in with a reminder.