An open question to Tradition

[NASHVEGAS]

Rival has had a history of actual (but denied) cash flow problems. They cleared up for awhile when they licensed their I-slots to 888 and begin stealing progressives or not paying as agreed and inducing player's to play them back (if you prefer).

Now affiliates are jumping ship on these clowns on account of bonus banned depositors, low average deposits, and very poor player retention.

If MC-VISA INT and/or 6 US banks begin charging back and/or issuing substanial fines to casinos and/or processors, it is over. Swim at your own risk!!

[Nifty29]

I see your point ... but it's a bit of a leap from 5 days to 5 weeks. The former is not outrageous, the latter is and is actionable via the PAB process.

In my experience getting money transferred between international banking institutions takes an average of about 4 days once the transaction is initiated (i.e. the "Send" button is pressed). As I've said, 4 days + 1 doesn't seem outrageous. Of course I'm talking banks and such here, not ewallets or whatever.

Agree. 5 business days is within their stated timeframe, but the problem is that it is becoming more like 8 business days and even more.

I also agree about the money moving, however what Im talking about here is when the cashout is actually processed or sent (the rest is out of the operators control usually) - so if you request a bankwire and they dont send it until the 8th business day for example, it may well be another week - unfortunately we are not talking about 4 days + 1 we are talking about 7 days + however long it takes the banks to pass on the funds.

The absolute worst is that the payments delays include ewallets - you can still wait more than 5 business days for a NEteller transfer and that (IMO) certainly is outrageous - the only benefit being that at least you get the funds when its processed.

Oh and you are right Max about 32Red etc showing how much they really value customers by doing everything possible - huge kudos to them!! It also shows how badly-managed and unstable some of the other operators are.

[maxd]

It also shows how badly-managed and unstable some of the other operators are.

As I said elsewhere: appreciate the ones that are doing you right because there are so many, many ways to do you wrong, especially now.

[Swede]

Good Morning folks!

I'd like to start by giving Max sincere thanks. It is clear from what he wrote in the now closed thread and in the personal message to me that he's one of the good guys and I have no personal issues with him at all. What happened was just a big messunderstanding that can occur when people aren't on the same page.

As always, when two argue it is hardly ever only one person's fault so I'd like to apologize too and admit things could have been done differently.

Now that it's out of our systems and forgotten, I'm going to continue to work on my PAB. It will be submitted asap but not in haste.

Thank you everyone, best wishes for a great week,

Swede

[felicie]

Well this swede loves ya maxd!

[tradition]

I discover this thread now. Swede, i don't understand why you didn't contact me by PM ifr you're experiencing some problem with Tradition. I cannot be aware of all threads about Tradition in all forums, i think you can understand. So, thx to send me a PM with your login and i will give you answer about the situation.

[vinylweatherman]

I discover this thread now. Swede, i don't understand why you didn't contact me by PM ifr you're experiencing some problem with Tradition. I cannot be aware of all threads about Tradition in all forums, i think you can understand. So, thx to send me a PM with your login and i will give you answer about the situation.

Why should this be necessary to get to the bottom of a very ELEMENTARY problem, the 5 week delay in payment. This is something that should easily be handled through the usual channels of CS & referral to accounting, followed by reply being relayed back to the player. Reps are here mainly for the more complex problems, and to receive player feedback about policies. IF the casino was doing things properly in the first place, there would be little demand for reps to function as proxy CS agents.

[tradition]

Be sure that if this player has not been paid and if he never contacted to me by PM, it's because my team already explained him what is the problem with his account, so he perfectly knows how to solve the problem and it explains why he prefered to make a public post without giving elements provided to him by the casino instead of trying to solve the problem directly with me, or my team.

I don't know his account, but we pay all our winners, unless there is a fraud or chargeback.

[maxd]

Swede's PAB has been submitted so I'll be in touch with Tradition v soon to see what's what.

[chuchu59]

Be sure that if this player has not been paid and if he never contacted to me by PM, it's because my team already explained him what is the problem with his account, so he perfectly knows how to solve the problem and it explains why he prefered to make a public post without giving elements provided to him by the casino instead of trying to solve the problem directly with me, or my team.

I don't know his account, but we pay all our winners, unless there is a fraud or chargeback.

Swede did not prefer to make a public post. He was patient and I took the initiative to start this thread when I learned that he hadnt received his money after 5 weeks. He had nothing to do with it.

Sorry about posting while there is a PAB in progress Max but I had to clear things up.