An open question to Tradition - the shitstorm

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chuchu59

gambling addict
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CAG
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Tradition,

I heard from a friend of mine that his withdrawal is still in limbo after 5 weeks. Whatever happened to your promise of 48-hour cashouts? Do you still honour this?
 

Pinababy69

RIP Lisa
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Location
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Pina,

I believe the docs should already have been sent and approved as this friend is an old timer here.
What's their excuse then Chu? Or have they given one? Five weeks? If I were your friend, I'd be Pitching a Bitch (and a fit). I can't wait to see if the rep replies.
 

maxd

Complaints (PAB) Manager
Staff member
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Location
Saltirelandia
I'm with Pina, where's the friend? Are they signed up here?

Friend, meet the Tradition rep: tradition.

Friend, chat with rep about your problem. That's what the rep is here for.

Solved? Fab!

Not solved? Friend, let me introduce you to the Pitch-A-Bitch process: Pitch-A-Bitch FAQ.

Any questions?

Ok, so why are we talking about 'friends' and 'open questions'? We all know how this process works. :/
 

chuchu59

gambling addict
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CAG
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This friend of mine knows the PAB process inside out. However, as with most Rivals for the past few weeks, the lengthy payout periods are worrisome. Tradition openly stated that cashouts are processed within 48 hours so I was asking whether she had adhered to this promise in general. If so, the case in question would either require a PAB or pm. If not, why not then?

I still believe that Tradition can give her answer in a candid manner and render this case to be the odd-man out. This would neither harm her or her casino's reputation and integrity. I posted this in Online Casinos and not complaints section because of this.
 

maxd

Complaints (PAB) Manager
Staff member
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Location
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@chuchu59: If all you wanted was information then why not just PM the rep?

Doing it publicly like this smacks of grand-standing and coercion. I don't like seeing people use the boards to twist arms when there are perfectly civil ways to accomplish the same thing.
 

chuchu59

gambling addict
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CAG
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Max,

If I were to engage in coercion or arm twisting I would have given many more facts to rein the casino in. Tradition has not exactly been complimentary with her choice of words against many of her forum members but I still believe that my question is a valid one. I heard something so I ask Tradition whether it's true or not. If she says that the casino adheres to the 48-hour policy strictly no harm would be done and in fact it will have the reverse effect. Otherwise, I think we should all know that the withdrawal policy has changed.

My view of pms is that they are normally used when some personal details cannot be divulged hence the need to go private. I am not denouncing Tradition although some may feel that the tone was harsh but I still stick with my question and hope Tradition can answer on whether the 48-hour withdrawal policy still stands.
 

maxd

Complaints (PAB) Manager
Staff member
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Location
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By asking the way you did you basically force it into a confrontational situation. Not a huge deal here, but as a matter of principle it's not a good idea.

As far as PMs go I think you might have an overly restricted view of their usage. Most of us use PMs whenever we want to contact someone personally and it's not obviously a public discussion. "details cannot be divulged" is by no means a requirement.

In a case like this, if I were in Tradition's shoes, I would have considered it a bit rude of you to drop that onto the forums like this. You're obviously making an "in your face" thing and why is that necessary?

Whatever, have it your way. We'll see what we see.
 

Swede

Hell is only a word
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Max,

This thread is about me and as you may recall, I PM'd you twice on how to handle all of this. My last message to you on 1/31 was never answered and that's why I couldn't proceed. Would you like me to resend?

Swede
 

bb28

Meister Member
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Location
US
By asking the way you did you basically force it into a confrontational situation. Not a huge deal here, but as a matter of principle it's not a good idea.

In a case like this, if I were in Tradition's shoes, I would have considered it a bit rude of you to drop that onto the forums like this. You're obviously making an "in your face" thing and why is that necessary?

Whatever, have it your way. We'll see what we see.
I respectfully differ with your opinion on this one Max. Geez....it's been 5 weeks, this isn't acceptable and the casino, in fact no matter what casino it was/is should be called out for that sort of thing. It should be public knowledge.

One week or 10 days, I could understand not putting them on the spot but 5 weeks is a completely different bag of worms. :eek:

Just my 2 cents.
 

maxd

Complaints (PAB) Manager
Staff member
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Location
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I respectfully differ with your opinion on this one Max. Geez....it's been 5 weeks ....
I'm not saying 5 weeks is peachy. I'm not saying that once the information was available that it shouldn't be made public. :rolleyes:

What I am saying is that the way in which this was done sucks. If one of you did this to me you'd get some stick long before you got the carrot.

I PM'd you twice on how to handle all of this. My last message to you on 1/31 was never answered and that's why I couldn't proceed.
I get 150+ PMs a month. So yours got lost in the shuffle a bit, while we were coming and going from London no less?

Ever heard of a reminder, like, "Hey Max, haven't heard from you on that thing ...". That's what I'd do for you if I was waiting to hear back and hadn't. Two or three times I'd try before I moved on to the next step. Try it some time, works wonders.

And the "couldn't proceed" stuff is rubbish too. Ask! That's what the reps are there for, the PM system, etc etc, ad nauseum.

Bottom line is you couldn't PAB on this because of non-Accreditation so you got someone else to dump in on the forums for you. For whatever reason you two decided you would rather grandstand and put the casino on the spot than go through established channels to see the thing answered and/or resolved properly. Disappointing behaviour from you both, if you don't mind me saying so. Totally unnecessary and pretty much inappropriate if you ask me.

Anyway, whatever. I expected better from the both of you. If you had simply reminded me I probably could have helped you out. As it is you're on your own for this one.
 

Swede

Hell is only a word
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You had an opportunity to take care of important issues with casinos that dont pay, stall and lie like a Virtual and this is what you come up with? Turning words and phrases against players instead of doing what youre supposed to? At first I didnt think anyone could be so childish and petty just for being called on regarding ignored PMs but obviously, I was mistaken.

And to even mention Chuchu in such a demeaning way because he did what he thought was right, helping out a friend? Pretty alarming and it makes me question your suitability as a player advocate. And as for your suggestion that I got "someone else to dump in on the forums
for me", thats an innuendo made to make us look childish but only makes you looks like a jester.

Twisted and disappointing behavior indeed but all on your end.

The reason I 'couldn't proceed' is partly because of non-accreditation, that is correct and that's why I came to you and asked what could be done. You didn't answer and that is, again, why I couldn't proceed, period.

Ask the reps? I did that more than once. PM you? I tried that too, remember? Ask around? I did and now Im accused of grandstanding for doing so? You already know I did all this and still have the nerve to come up with 'didn't go through established channels? Such hubris and completely unacceptable behavior by someone who is supposed to be an administrator.

So other than preaching a sermon from the Mount, exactly what services do you offer players who turn to you for help?

Swede
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
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You had an opportunity to take care of important issues with casinos that dont pay, stall and lie like a Virtual and this is what you come up with? Turning words and phrases against players instead of doing what youre supposed to? At first I didnt think anyone could be so childish and petty just for being called on regarding ignored PMs but obviously, I was mistaken.

And to even mention Chuchu in such a demeaning way because he did what he thought was right, helping out a friend? Pretty alarming and it makes me question your suitability as a player advocate. And as for your suggestion that I got "someone else to dump in on the forums
for me", thats an innuendo made to make us look childish but only makes you looks like a jester.

Twisted and disappointing behavior indeed but all on your end.

The reason I 'couldn't proceed' is partly because of non-accreditation, that is correct and that's why I came to you and asked what could be done. You didn't answer and that is, again, why I couldn't proceed, period.

Ask the reps? I did that more than once. PM you? I tried that too, remember? Ask around? I did and now Im accused of grandstanding for doing so? You already know I did all this and still have the nerve to come up with 'didn't go through established channels? Such hubris and completely unacceptable behavior by someone who is supposed to be an administrator.

So other that preaching a sermon from the Mount, exactly what services do you offer players who turn to you for help?

Swede
A lot of peeps think it, you said it. The guy needs to realize winning on the internet is like winning at the Special Olympics.
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
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Location
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Reading the moderator's post a second time and some of his other self righteous, ignorant, condescending posts it is worse than you describe, Swede..........Bryan thinks he is a hero so BYE, Bryan and your hero!
 

oldtrvlagt

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Location
Iowa
You had an opportunity to take care of important issues with casinos that dont pay, stall and lie like a Virtual and this is what you come up with? Turning words and phrases against players instead of doing what youre supposed to? At first I didnt think anyone could be so childish and petty just for being called on regarding ignored PMs but obviously, I was mistaken.

And to even mention Chuchu in such a demeaning way because he did what he thought was right, helping out a friend? Pretty alarming and it makes me question your suitability as a player advocate. And as for your suggestion that I got "someone else to dump in on the forums
for me", thats an innuendo made to make us look childish but only makes you looks like a jester.

Twisted and disappointing behavior indeed but all on your end.

The reason I 'couldn't proceed' is partly because of non-accreditation, that is correct and that's why I came to you and asked what could be done. You didn't answer and that is, again, why I couldn't proceed, period.

Ask the reps? I did that more than once. PM you? I tried that too, remember? Ask around? I did and now Im accused of grandstanding for doing so? You already know I did all this and still have the nerve to come up with 'didn't go through established channels? Such hubris and completely unacceptable behavior by someone why is supposed to be an administrator.

So other that preaching a sermon from the Mount, exactly what services do you offer players who turn to you for help?

Swede
Quite honestly if I were in your situation and he had responded to me in that way, that would have been the last time. We get enough crap from casinos we don't need it from our supposed allies.
 

bb28

Meister Member
Joined
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Location
US
Max.......don't you think you were being a bit harsh here? It's a forum member who tried getting it taken care of by using the correct avenues, but something failed in that process, so they brought it to the forum, which is perfectly within their right given the non response from the rep and you.

Five weeks is a long, long time to wait and who of us wouldn't be upset with that?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
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Location
Saltirelandia
We get enough crap from casinos we don't need it from our supposed allies.
Max.......don't you think you were being a bit harsh here? ... Five weeks is a long, long time to wait and who of us wouldn't be upset with that?
Well, ok then. Apologies all around.

I can see how Swede and Chu were just trying to make the best of a bad situation. I thought there was a better way to do it, that's what my posts have been about, but there's no denying that you guys had a real issue here and you were trying to do something about it. Fair go.

As to the "useless", "arrogant", and "supposed allies" comments ... ouch. I think there's a wee bit of perspective missing there, but so be it I guess. Guess that would explain the lack of Valentines cards this year. :oops:
 
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