Box 24 Casino?

[skiny]

Please wait for a site operator to respond.

You are now chatting with 'Shane'

Shane: Welcome to Box24 Casino Live Chat. How may I help you?

you: Hello Shane.

you: I received an email today that offers 24 dollar no deposit bonus.

you: I'm not going to ask where you got my email address from although I am kind of curious but I was also under the impression that Rival casinos do not allow Canadian players.

Shane: this is correct we dont i am sorry some one has been sending flyers for us and we dont know who

Shane: it is being looked into

you: You don't know who advertises your casino?

you: Why would someone you don't know want people to join your casino?

Shane: on this occation we are unsure where this is comming from it is being invetergated

Shane: Is there anything else I might be able to assist you with at the moment?

you: I see. And Rival casinos allow American players but not Canadian players?

Shane: unfortunatly yes something to dowith the software

you: The software works just as well in Canada as it does in any other country.

you: Thanks for your time.


Apparently Rival is still Anti-Canadian.

[chuchu59]

My beef with them is that they seem out of sorts. The live chat guy doesnt respond to you for a good 5 minutes each time even though it is stated in the box that you are now chatting with 'Mark'. My sec. docs were sent to them on Sunday and after an acknowledgment on Monday, they have still not returned mail to tell me whether or not the docs are approved. This came about despite live chat promising me that I would get a quick reply no matter what the status was.

So much for paying within 24 hours. If the docs arent approved there cant be a valid cashout so the withdrawal period is moot.

[eu_lowroller]

I'm also not sure, if my docs approved, because i got only an answer, that they can't approve my docs, because my name is not exactly the same on my utility bill, although i'm registered in about 50 casinos and never had any problem!

in my name there is a letter with "ö" but most casinos didn't even accept this letter so i must write "oe" which is certainly exactly the same letter, because in my emailaddress is also only a "oe" instead the "ö" because it's 100% the same letter and no emailaddress have a ä ö ü in the emailname, because that doesn't work and i thought, that everybody should normally know this, since i've never had any problems with my name.

But they told me only, that they can't accept my IDs, because of my registered Name, which is not exact the same.

I told them certainly directly, that "ö" means "oe" so it's the same letter, but since that i got never any answer from them back, so i'll surely never ply there, because that's a very bad support!

[chuchu59]

Still no email but when I entered the casino just now there was a pop-up box stating that my docs had been approved.

[mclee321]

Shane: on this occation we are unsure where this is comming from it is being invetergated

I have to be honest, I wouldn't like to be invetergated. I imagine you are held upside down and beaten senseless with a metal ruler.

[skiny]

I have to be honest, I wouldn't like to be invetergated. I imagine you are held upside down and beaten senseless with a metal ruler.

I can live with the fact that some of these casinos have people who don't speak very good english. Hell, I only speak english and I don't speak very good english.

I'm just wondering how many other countries are banned from Rival or is this just a Canadian thing? Why Rival and not 3Dice, Microgaming, RTG?

[felicie]

This is half-assed help and sorry for that but somewhere in this forum is some kind of explanation for the no canadian thing. I guess I could go try to find it unless someone else can find it first?

[felicie]

Skiny go to April 3, 09 in here to Rivals pull out of Canada.

[chuchu59]

I can live with the fact that some of these casinos have people who don't speak very good english. Hell, I only speak english and I don't speak very good english.

I'm just wondering how many other countries are banned from Rival or is this just a Canadian thing? Why Rival and not 3Dice, Microgaming, RTG?

If this is the same Shane who phoned me at geeze 3am this morning then I have to say he spoke perfect English. He was very apologetic for the delay in both answering my emails and approving my docs. I thanked him and gave a polite hint to not call at unsocial hours next time. Nevertheless, he seemed quite sincere and probably I could give this new outfit another chance. After returning from work, I will make a deposit and withdraw my winnings from the free chip I mustered during the previous weekend.

[skiny]

Skiny go to April 3, 09 in here to Rivals pull out of Canada.

Well, the thread just kind of tapers off. Anyone really ever find out why they pulled out of Canada?

I was insulted the first time I tried to join a Rival casino and the live support basically said "Sorry, we don't let Canadians play at our casinos." And that was pretty much all I got out of them.

Did everyone get their money back? Some of these casinos are still accredited after booting an entire country out and not even offering a valid explanation?

I'd like to see every player they have left email them and say "Sorry. Unfortunately we don't use Rival software anymore.... Something to do with the software."