John here from Rockbet

[RobWin]

They are being cleared. I just haven't had as much time to personally deal with everything myself which is why I'm doing more training for more agents. I want the support team to stand out from other Rivals and I wish I could snap my fingers and make it happen but it takes a bit of time. A bit of a hiccup here but I think after this things should be improved and it was always my goal.

John

It looks as though your wants have now materialized since you and your customer support team there at "Rockbet have just now been added to the "Rogue Pit" here at Casinomeister!"

Job well done! The first "Rival Casino" to receive this high honor.. Karma...it's a bitch ain't it.
____
____

[maxd]

Rob ... there's no need to kick the guy when he's down. He's obviously trying to make the best of a bad situation here so ... maybe tickle him while he's down?

[chuchu59]

I can understand Rob after what he went thru at the forum for affiliates (cannot remember the name though). I told him not to tackle them at their own turf. Now that John is here I think Rob wants him to take a bit of his own medicine. That's why he said 'karma' I guess. While I dont believe it's right to take revenge, it is a way to blow off steam. Meanwhile, the tardiness of the support at Rockbet is a concern and I can only hope that it gets better.

[RockbetJohn]

I personally don't mind the video made by Casinomeister, it's deserved and once I heard about the PAB (days ago) I responded.

RobWin: Please send me an email. I understand you are upset about me but no need to argue over forums.

John

[RobWin]

Max, Chu...both of you guys are correct.

Disclaimer: Sometimes in life our true inner feelings tend to get the best of us and we react on them. I too, feel the players concern for respectful interaction here from the management of Rockbet Casino & Affiliate Program. I also recently walked in those related shoes with dealing with this Casino/Program Manager on an affiliate level, so my opinion on the matter could be a little biased.

I should have went ahead and added this disclaimer there in that post.
____
____

[maxd]

@RobWin: NP guy, we good.

@RockbetJohn: fair warning to you that we've also posted a Casinomeister Warning against Rockbet (see "Rockbet : winnings disappear, CS AWOL". Nothing personal, under normal circumstances the Warning would have appeared first. It's part of our normal procedure in cases like this.

[chuchu59]

Just read the other thread about a warning to Rockbet. Although the player has now been paid, at the very least John should shed some light as to what the software issue is. I regularly play at Rivals and have never had this sort of problem. What is stated at the withdrawals section cashier. Approval for $50 or $150? If it's the former then it could be a software issue but if it says that $150 was approved for withdrawal then it's a different thing altogether.

I understand that the system automatically deducts the phantom bonuses on a successful withdrawal. So if it says that a withdrawal of $50 is being processed it could be that the system has somewhat related it to a $100 unwithdrawable bonus. If the pending cashout at that time was $150 I believe John has some explaining to do.

[RobWin]

Originally posted by Max HERE

Rockbet has since paid the player, claiming a software error.

That's even scarier then! If that's truly the case, then why would that "Software Error" not effect all of the other Rival Casinos too then since they all use the same software?

Unless the operators can do their own tweaking on their own branded Rival software that would only affect their casinos.

I agree with Chu that John should most definitely clarify this issue.
____
____

[WagerWitch]

What are the chances that this could have been a FAT FINGER error?

Yanno - like someone processing it somewhere - down the line - error input 50.00 missing the 100?

And no one knew what the heck anyone was talking about?

Just a thought - cause it isn't happening to anyone else... (or something like that... Keep in mind I know nothing about the casino.... just learning now... )

But - I do like to look at ALL sides and all things first. And this thought just kinda popped into my mind.

(well - ok - honestly - once when I worked for a cellular company I once fat fingered an account - which accidentally made the account 1,000.00 over instead of 100.00 over to the plus side... Customer liked me a lot after that...)

[jas2587]

What are the chances that this could have been a FAT FINGER error?

Yanno - like someone processing it somewhere - down the line - error input 50.00 missing the 100?

And no one knew what the heck anyone was talking about?

Just a thought - cause it isn't happening to anyone else... (or something like that... Keep in mind I know nothing about the casino.... just learning now... )

But - I do like to look at ALL sides and all things first. And this thought just kinda popped into my mind.

(well - ok - honestly - once when I worked for a cellular company I once fat fingered an account - which accidentally made the account 1,000.00 over instead of 100.00 over to the plus side... Customer liked me a lot after that...)

if that was the case wouldnt it still show $100 in the account

Cindy
dont think it had anything to do with fat fingers