fraudulent accounts

**mrjones** · 26th July 2009, 08:06 PM

hello all , maybe some of you wise girls & boys could solve the so called fraudulent accounts , i myself have never commited such a offense , but just to shed some light on the matter ,i have account with a casino in here & have been told by cs that i have a fraudulent account & can no longer play at this place , i shall not mention any casinos name but would like some input in how would you feel if you was accussed of this so called crime , many thx

**sjn** · 26th July 2009, 09:18 PM

Is it a microgaming casino?

**mrjones** · 26th July 2009, 09:23 PM

hi sjn , no its not micro gaming to be honest never had any problems with mg casinos other than losing money at them lol , this is down to my partener having a account at same casino as myself, though it shouldnt matter at all reading into it , though cannot be 100% on that.

**maxd** · 26th July 2009, 09:49 PM

If you two are using the same computer that could be the start of the problem. Even if you're using separate computers but going through the same modem or router out to the net you can get caught in the casino's 'fraud' net.

Would suggest you contact the casino with both you and your partner's info and explain the situation to them. If they're willing to talk they'll want lots of identity documentation which you'll need to freely provide.

On the other hand they may have a 'one IP, one user' policy in which case it may already be too late. You won't know until you reach out to them with the details of your story.

If the casino has a listing on the Representatives page (here) I'd suggest you start there. If they're an Accredited Casino then there's a very good chance you can get this ironed out.

**miranda_x** · 26th July 2009, 09:58 PM

Originally Posted by maxd

If you two are using the same computer that could be the start of the problem. Even if you're using separate computers but going through the same modem or router out to the net you can get caught in the casino's 'fraud' net.

Would suggest you contact the casino with both you and your partner's info and explain the situation to them. If they're willing to talk they'll want lots of identity documentation which you'll need to freely provide.

On the other hand they may have a 'one IP, one user' policy in which case it may already be too late. You won't know until you reach out to them with the details of your story.

If the casino has a listing on the Representatives page (here) I'd suggest you start there. If they're an Accredited Casino then there's a very good chance you can get this ironed out.

is that really true? geez, my son likes to play poker so i give him suggestions on wich casinos to play but if he makes an account where i have an account we could be called frauds

my son is 20 geez, he lives at home but has his own computer, so because he lives at home he can't have his own account

**WagerWitch** · 26th July 2009, 10:25 PM

Computers within the same household or same IP account - OR THE SAME COMPUTER cannot play more than ONE account at MOST casinos.

Unless you clear it with them first.

It is in MOST every Terms and Conditions and Terms of Service with every casino.

**binshakindown** · 26th July 2009, 11:41 PM

including a couple mg's, Inetbet, and 3dice will let you and your friend, spouse, sig other, partner have their own account if you let the casino know before the second account is set up. I also know that at least with the mg's, only one bonus per household so you both can't take the same bonuses. I think Inetbet is the same way. Best to talk to support though and save your chat log (mg's and 3dice) for the future to clear up any disputes that may come up.

Also, should this maybe be posted in Casino complaints?

**Thrap** · 27th July 2009, 08:12 AM

In a similar vein, I was accused of having multiple accounts at the then Absolute site, something I have never ever done. This was never resolved and it must have spread to all the other Rival sites because I never get any of the bonuses or freebies that you guys post on here.
The worst thing was, that I could not get anyone to explain to me what I had done wrong. Live support said that they are not obliged to give any reasons and my numerous emails were never answered. A case of "your guilty because we said so".

**AudiManinBoro** · 27th July 2009, 02:57 PM

Have been in similar situations myself. Its funny how most casinos say `strictly one account per household/ip address` etc etc yet if you ask them before hand they say yesssss ok then sure wed LOVE your parents/brother/sister/wife/husband to open an account.

**mrjones** · 27th July 2009, 08:25 PM

hi all thx for your input many thx for clearing up some issues , i dont see the big problem myself , but i shall say that casinos shouldnt jump into saying you are a fraud untill they have there facts 100% right , doesnt do the customer service anygood to tell people that in the first place & as maxx pointed out i did contact the casino to find out what was up ,but they wasnt bothered in the slighest just saying theyve had problems with player in the past which got my back up in the first place , hence why i was asking you guys for your thoughts on it, as i said many thx to all for helping. mr jones