ICE London 2009

[Casinomeister]

Hi y'all,

It's about that time of year again where I make my pilgrimage to London for the ICE.

My primary objective is to meet a few industry personnel and gather info or present issues of interest.

This is your change to post any legit questions here and possibly I'll chase down or bump into whoever it pertains to.

By the way, I will be there with Max, Spear, and Simmo - so you must behave.

[RobWin]

Hi y'all,

It's about that time of year again where I make my pilgrimage to London for the ICE.

My primary objective is to meet a few industry personnel and gather info or present issues of interest.

This is your change to post any legit questions here and possibly I'll chase down or bump into whoever it pertains to.

By the way, I will be there with Max, Spear, and Simmo - so you must behave.

Yea, I've got a great suggestion for you my man...

How about you and some of the other well respected Forum Owners and Master Affiliates get together and organize a campaign of sorts and brainstorm on what can be done to put a Stop to all of the BS Spam that everyone is constantly getting daily from...

GoldVIPClub Casino
King Dice Casino
Golden Crown Casino

They are all probably the same bunch anyway, but you and others that are in the positions of power and influence in this industry have to see how this is truly hurting and is so detrimental to this industry.

Make it happen Bryan, if anyone can take the lead in this to get something going with all the others that you know in this industry and the SEO guys...you all could make a big difference in how this type of situation gets handled in our industry...

[NASHVEGAS]

My question is for upper level management and /or owner's of Rivals Gaming whomever that may be. See Jetset's article from 1-16-09 in your News section

I previously posed the question/issue below to C.S.,fwiw, of a Rival's casino pursuant to Rival's progressive jackpots and did receive a reply but the reply did not entirely address my question/issue.

As I understand all Rival's progressive jackpots are being paid in installments (but I could not locate anything specific at the 4 or 5 Rival's casinos I checked at that even addresses payment of progressive jackpots but I did inquire on such with C.S.) to the subject winners. I also understand that the funds to pay the subject progressive jackpot winners' are actually collected across all the various Rival's casinos and consist of funds contributed almost in full by it's participating patrons of the subject progressive slot.

Thus, my question was and still is what happens to the actual cash funds that Rival's and/or the subject Rival's casino has in hand, in the event, regardless of reason (can be many including failure to meet WR's if a bonus is used but not relevant to the question) the subject winners of the progressive jackpots loses some part and/or all of the already funded cash designated for the subject winners back to the subject Rival's casino as non-cash credits (not cash) while Rival's and/or the subject Rival's casino withholds the subject progressive jackpot cash winnings from the subject winners during the reverse period and subsequent varying dependent number of weeks thereafter.

As mentioned above, I did receive a reply stating simply (as I paraphrase) that the cash is not returned to the Jackpot. Hopefully you can obtain more specifics.

Last week, another issue arose after I received a progressive jackpot promo email that at a minimum was a misreprentation but since I have just decided to speak with my own wallet and close my accounts, I will disregard this marketing issue.

Thanks

[Casinomeister]

Geeze! No one noticed I had the wrong year posted in the title

[heatherad]

My question is geared toward the Canadian players and although it might not be considered important, it is one I would like to have foresight on.
I would like to know if the casinos who currently do not have the Canadian Funds option offered to Canadian players, if that will be something they will incorporate in the future?
It is really taking a toll on the Canadian dollar once the currency exchange is done.
Thanks!

[EasyRhino]

Bryan, it would be cool if you could get a hold of any Rival folks and figure out more about what the deal is with their shared blacklist of bonus users/abusers.

[funky_seagull]

I was wondering if casino operators would be willing to lower their bet sizes, I.e. a minimum bet of 0.10p on games like blackjack, roulette, 3 card poker, a video-poker max bet option for 0.25p like they have on playtech. I would like this especially for microgaming and cryptologic casinos who I am finding it is getting too expensive to play.

I have noticed 32red have reduced the bet size on their mobile casino roulette to 0.20 a spin which is perfect. They haven't changed it on their online casino, but perhaps this will happen soon. It shows that minimum bet size can be reduced on microgaming casinos. I wish that all casinos would follow 32red's example in this and do something similar, not just for roulette though but all table games and slots.

A lot of folk are unemployed at the moment me included, and £1, £2, £5 and £10 minimum bets are too expensive. The thing is with this current worldwide credit crunch things are only going to get worse and less and less players are going to have the money to play anymore, and perhaps casinos should consider reducing their minimum bet sizes to accomodate those players who are really struggling at the moment and still want to play, it may be beneficial to them as well and a way for them to survive this economic crisis. As surely it is better for them to have players placing small 0.10 bets than to lose them altogether. Millions of people placing 0.10 bets soon adds up and there will still be high rollers out there like rockstars/dodgy bankers who can afford the higher bets. Just a thought...

Also would be good if something could be done about making terms/conditions easier to understand, and less vague. To avoid confusion and to stop them being used as an excuse to not pay someone. People should be able to bet how they want without feeling like criminals, i.e. some terms say hedge betting isn't allowed... I don't understand this, but it seems as if they are telling people they can't flat-bet... if someone wants to flatbet they are not bonus-abusers or fraudsters, they just want to make their play session last longer to increase entertainment value. If their term about hedge-betting isn't saying flat-betting is wrong, then it just goes to add to my point about them being confusing... Also if casinos don't want bot-play they should get rid of the auto-play function on their games, as I feel this is a daft thing to say when they have bots programmed in their games already like on the viper software. I have also noticed terms like it is possible to be a promotion abuser/bad player even if all the terms and conditions have been adhered to, and if the casino manager decides in its sole discretion despite terms and conditions being adhered to that the player is bad, then all winnings will be void... this seems like an extremely dodgy term to me and dangerous for the player... as could be used as an unfair excuse to not pay people their winnings...

Another thing it would be good to make people pass I.D. checks and for payment processers/casinos to run their fraud checks at the time of deposit rather than withdrawal. This would cause a lot less problems and confusion when it comes to complaints about players not getting paid, and will stop it becoming an excuse to not pay people. To me it seems quite a few casinos/not all do these checks at time of withdrawal as an excuse not to pay. I understand players want to play, and don't want to hang around waiting for checks, but perhaps in the long run it would work out better, and if all casinos adapt this policy, then players would get used to it. I feel it would end a whole load of problems. Another thing is I don't agree with bonus abusers and fraudsters being lumped together in the same sentence as if they are both as bad as each other, bonus abusers aren't criminals. I think if they checked their bonus abuser database at time of deposit rather than withdrawal, this would stop bonuses being added to those they consider to be bonus abusers ain the first place, and end a lot of unnecessary casino/player angst.
Hopefully if all these checks were done at the time of deposit rather than at time of withdrawal it would end all this bullshit...

Another thing, I have noticed that casinos are getting too lax about not displaying payout percentages for players to see, the ones displayed on site are often months old and no longer relevant. This to me seems a bit dodgy and would help me have more peace of mind that the games are still paying out fairly if I can see regular payout information displayed on the casinos websites, preferably once a month...

One last thing, I wish that they would create more games for the mobile casinos, as at the moment the choice is pretty dire...

Sorry meant for this to be a short post, but once I got going it turned into an essay...

[spearmaster]

A lot of interesting requests, thanks for all those.

Some of them, however, are very general and impossible for us to address without talking to many operators and/or speaking at conferences - in other words not in time for London.

What I think we're looking for is any issues or suggestions which can be passed on to operators or software manufacturers, rather than industry-wide issues.

[AussieDave]

Microgaming Question:

If memory serves me well before Viper, MG software would let you know if you had placed a bet and not finished the game. EG - You lost your connection.

However this does not happen any more, that fail safe has been removed.

With the eZbonus system now in use at most MG casinos, the above issue is even more important.

Because of an unfinished game being played with an active bonus it carries the WR over to all sessions until the bet is cleared. Even if you zero out on the original bonus given or any bonus after it was given.

Until the original bonus WR is met your stuck with the WR on all proceeding bonus(s) over and above their own WR terms.

EG - Player has $1 on VP that remains in an unfinished game. Player zeros out. Player continues to get further bonuses but does not realise that the $1 VP game remains unfinished. The $1 bet remaining equals a $1,900 bonus WR. This is always carried over until the original VP game is won or lost.

I met with this exact problem at Casino Share late Dec 2008.

I'd received a bonus and had a good run. Decided to play Level Up VP. My ADSL went down for hours so decided to go to bed.

Woke up next day forgot about the VP and returned to the slots.

The unfinished game remained dormant for months, but it affected ever bonus I received after, as it was still an active bonus as far as MG and the casino was concerned.

Me I'd totally forgot about it.

So...If Microgaming could at least be asked about this and if a notification could be installed to let people know I think this would be a good idea.

Cheers
T

[NASHVEGAS]

Geeze! No one noticed I had the wrong year posted in the title

HEHE, somebody did. Blame the NFL for my confusion.....Win or lose a playoff game in January and it occured as part previous year's season.....go figure