King Neptunes!!

[same_old]

Hi All,

Just got this email from King Neptunes and thought you might want to have a look.





Dear Same_Old,

King Neptune's casino has provided thousands of players with quality
entertainment since 2002 and you have been part of this journey.

Now we are excited to announce that King Neptune's will soon be
entering a new gaming era: As of September 1, 2008, King Neptune's
will join Belle Rock Entertainment (a trading entity of Tower Rock
Ltd) to become the fifth casino in the Belle Rock stable.

:: How does this affect YOU? ::

Please rest assured that you will continue to play on your gaming
account number, xxxxxxxx and that your casino and loyalty balance
will not be affected by this change.

In addition, you will start to enjoy all the benefits of being a
member of the Belle Rock Entertainment group of casinos - from regular
game updates and superb customer support to access to amazing Belle
Rock Entertainment promotions and giveaways!

Same_Old, being part of Belle Rock Entertainment means that you
join one of the most reputable gaming groups in the industry.

Belle Rock Entertainment is licensed in Gibraltar and has had seals
awarded by eCogra (an independent online gaming authority) for all of
its brands, which include JackpotCity.com, River Belle, The Gaming
Club and Lucky Nugget. So you can be assured that your gaming
experience will be a safe, secure and enjoyable one.

:: Need to talk about it? ::

Please feel free to contact our friendly support team if you have any
queries or concerns. You can contact us via:

~ Live chat (in your casino software);
~ Toll-free 866 931 0880 (US & Canada)
~ Toll-free 800 931 0880 (If you are calling from outside of the US or
Canada, please add your country's dialing code before the toll-free
number.)
~ E-mail: support@tridentegroup.com

We are on standby to take your call and look forward to hearing from
you.

Same_old, change and growth go hand-in-hand, and it is time for
King Neptune's to grow.

On behalf of all at Trident Entertainment, we would like to thank you
for your loyal support and wish you a pleasant and rewarding gaming
experience in the hands of Belle Rock Entertainment.

Best wishes,

The Management and Staff
Trident Entertainment

[me_and_ed]

This was only a matter of time, BelleRock has been doing the promo's for a while, if you want to call them promo's.

[handkey]

I get the same email from them

King Neptunes is one of my favorite casinos.

[winbig]

So what's up? The Trident group will be no more, or is this just for King Neptunes?

[AudiManinBoro]

Originally Posted by me_and_ed

This was only a matter of time, BelleRock has been doing the promo's for a while, if you want to call them promo's.

I know and dreadful promos they are as well. most regular slots players are members of many casinos and bonus offers flood thorugh weekly. Do some of these casinos not understand that bonus players will choose the best from the bunch and in this King neptunes falls far far behind.

[Mousey]

King Nep was absorbed into the collective some time ago. Left to quietly wither away.... Then they began sending out 'come play with us' to those with accounts. Now this. Wonder if they ever updated their promo page? Haven't looked in quite awhile. It was quite outdated.

[vinylweatherman]

I too got this. But Tower Rock Gaming I thought Belle Rock was Carmen Media Seems King Neptunes is not the only thing to have been sold in the last year.

I had severe problems with the promos a month ago. I got them, but they simply didn't work all of a sudden, despite using the old Trident Lounge claim system.
I archived the casino for a month, even though the Belle Rock rep said the problems had been fixed.

I thought I would try again this weekend, so updated the casino, and then deposited for the usual weekend offer, which appeared to be working normally.

Entered the claims page, applied my account number and offer code......




Well, you can tell it was Belle Rock and their "superb customer support"

The claim centre repeated the request for my account & code, and promptly crashed

I sent an Email to support, but 2 DAYS and I am STILL WAITING for a reply.

This is Belle Rock alright, just as they have been these last 3 years.

They get another chance, then another, and another.... and so on; yet each time they screw it up

I am less than impressed with what the rep can do about this, so far it is just firefighting, fixing each problem as it comes up, where what needs treatment is the DISEASE, not the symptoms as they show up.

This at least means that any play at King Neptune will now gain Belle Rock auction points, again something else that keeps going wrong.

Currently, Belle Rock have the kind of scoreboard promotion running that I would normally compete in, but I am still not over my past struggles, so have left it alone. I ONLY played King Neptune because it used a different claim system to the main Belle Rock brands, and worked OK until around a couple of months ago.


EDIT:

Just checked my King Neptunes account, and the bonus offer has now been credited, but I did not receive a reply from them. It helps when the reply, even if they fix the problem - it is more professional!

[KasinoKing]

Originally Posted by winbig

So what's up? The Trident group will be no more, or is this just for King Neptunes?

Bizarrely Trident Lounge (casino) and Vegas USA closed their doors to new players back in December, leaving only King Neptune's casino. (Presumably the most popular in the group).

This move to Bellerock has been rumoured for months, so no surprises there.

[hakapuku]

Originally Posted by KasinoKing

Bizarrely Trident Lounge (casino) and Vegas USA closed their doors to new players back in December, leaving only King Neptune's casino. (Presumably the most popular in the group).

This move to Bellerock has been rumoured for months, so no surprises there.

Actually, King Neptunes was acquired by Belle Rock long time before (at least half a year ago). I got an emails half a year ago from King Neptunes and they were signed by the same support person as the ones from Belle Rock. Also, there were many other signs that old King Neptunes has changed ownership hands. What a pity that the King Neptunes of the past is gone. Belle ROck practices are not good at all. And also, why they were silent for such a long time before they informed about King Neptunes as a part of Belle Rock?

[jetset]

I believe they did announce the deal some time back - through Carmen Media.