Rome Casino - Analysis

[winbig]

Originally Posted by lots0

The ongoing confusion might stem from romancasino(dot)com (a very shady history and questionable current associations) or from the Roman Casino(land based) in Renton Washington, USA.


As far as the AMEX thing...

source:http://www.romecasino.com/banking.php (I added the bolding)



I don't think it sounds shady, I think it is what it is... Even considering the spelling mistake.

Also if one of the Rome casino Reps is around... What type of 'rewards' are you offering players for using what kind of alternative payment methods? Your statement about rewards is very vague, hope you can clarify it a little.

The last paragraph only states that they cannot process withdrawals from Americans back to their CC.

I dunno....adding extra deposit options for a CC that was the first to ban online gaming transactions just seems like dodgy work to begin with....similar to a casino accepting paypal.

[pokeraddict]

I took one for the team here and will post a trip report. I deposited by cc and broke even. Their support is completely MIA here even though. We'll see how this goes. I've protected myself figuring if this ends up shady then I can make a phone call to my cc company and get it all back in a second. Call me stupid but when I got it back to even I stopped. One thing to mention is that their software is terrible when it comes to switching between fake and real money. For example I wasnever able to play video poker because their software would freeze up when I would try to go from fake to real money. Wish me luck. I assume they will just adjust the cc even though they say they don't. Typically this seems to be the easiest way. The blackjack software was very legit though IMO. One thing odd though is when I try to cashout it only takes me to the deposit screen, not the cashout screen. It seems there is no cashout option.

[winbig]

Good luck

Another red flag (to me, anyways), is their "View games" section on their website.

If you take a look at their "Video slots" section, there is one screenshot for one slot, and that's it. Not details or anything.

http://www.romecasino.com/view-games...mit=View+Games

The only information that is given is:

Video Slots (Video Slots)

Min Bet
: 0.00 Max Bet
: 0

The same goes for "Classic slots" , and blackjack...I'm assuming all of their games listed are the same way.

As any webmaster knows, you should get your website 100% working and ready to go live before publishing it. Why they did just the opposite is beyond me...

[pokeraddict]

They are refusing to cash me out because they insist that I clear a bonus I didn't want and refused. This is why I stopped at my deposit amount after I initially won. I knew I would have an out if they pulled this. I know 1 call to my cc will reverse this. Trip report is software for BJ is legit, cashouts aren't. Use at your own risk. They claim there is no way to reverse a bonus after it is awarded even though they don't tell you this when you opt out. Typically I'm a poker player so I don't have the big casino experience but I do know when you opt out of a bonus then you have no WR. Not here obv.

[RomeCasino]

I understand that there some questions about our RNG as we are running on the new TopGame software platform. Due to the questions about certification here on CM, we made a request to TopGame for full documentation on our RNG and how it works. It turns out that we actually utilize a hardware RNG called a Protego R200-USB. This is a USB based hardware solution and has full documentation available here at their site: www.protego.se. If you go to the sitemap section: www.protego.se/sitemap.htm , you will find several documents there outlining the mathematics, technical reports, and statistics on the RNG itself. Having said that, we decided that we would look to a third party auditing solution from a company called TST (Technical Systems Testing). We have been in touch with a man named Salim L. Adatia from tstglobal.com and we are now in preliminary talks about how to test the RNG. Salim has told us it can take anywhere from 3-6 weeks provided we can get them access to the hardware which will require consent from Protego first. We take the fairness of our games very seriously and we believe it's in everyone's best interest to be audited by a third party. We have also asked Protego to provide us with as much additional information as possible in order to put any concerns about game fairness at rest.

Kind Regards,

Patricia.

[RomeCasino]

Originally Posted by KasinoKing

I'm 98.75% certain I met some reps from Rome casino at CAP London in January - seems strange that they would have been there if the launch wasn't until August...

Also I checked with the rep here & he confirmed their sign-up bonus is Phantom.

KK

KK,

Thanks for pointing out that we had a booth and were exhibiting in London. Perhaps this lends "some" credibility to the fact that we aren't a Rogue operator. I'd also like to note that we are both CAP and GPWA Platinum certified

We were also at the CAC in Amsterdam and CAP Spring Break in Cyprus. We will be at the EIG/GPWA conference as well as CAP Barcelona where our CEO will be speaking. If you're going to be there, I'd be happy to arrange a meeting between you and our CEO if it means there is any possibility to put your concerns to rest. I'm aware that we can't make everyone happy but that will not stop me from trying!

Having said that, we have been around since March as a concept with only three people. We have had a website up since then for both RomeCasino and RomePartners but we did not hire any staff until July 15th. We now employ approximately 60 people if you include our support and retention staff in Costa Rica. We only moved into our office in Ramat Gan, Israel on August the 1st and this was the first day we ever took in money. It would have been impossible before that because our processing didn't exist yet. We were available, but only in fun money mode.

This is why I find Pantsdown's insistence that he was contacted by us very troubling. Why would we contact someone months before we are live to get them to play for fun money? We only now have a British man on staff by the name of Keith Williamson. However, he has only been with us since the middle of July and is a former employee of "Red Hot Revenue", not of Euro Partners/Titan Poker.

I hope this answers your questions,

Patricia and Josh.

[lots0]

To Rome Casino.

I would be far more interested in hearing why you won't cash out a player like pokeraddict.

If Rome Casino is not going to pay players, using some Bonus scam as an excuse not to pay out, I won't promote you and you could end up in my Casino hall of shame... Simple as that.


Also, I asked about the 'rewards' because I was thinking about promoting Rome Casino... Not because I wanted a 'reward'. (This is in response to a PM from the Rome Casino Rep - The rep wanted to know what 'reward' I wanted tp play at Rome Casino...).

Originally Posted by RomeCasino

I'd also like to note that we are both CAP and GPWA Platinum certified

Neither of those, certifications mean much to the players... CAP is for casino affiliates and GWPA is for Gambling Portal Owners. Neither of which is a player advocate organization, in fact CAP is a for profit business, that makes its money by promoting 'new' casinos to old casino affiliates or promoting old casinos to new affiliates (CAP could care less about player issues). CAP has been known to certify Rogue Casinos and poker rooms and keep them certified even after the Casino or Poker Room has shown its self to be Rogue time after time.... So you guys at Rome Casino might not want to brag about that CAP certification in a player forum.

[RomeCasino]

Hi lots0,

I was informed by the head of support that Pokeraddict was paid yesterday so I'm not entirely sure why he hasn't posted to that effect. He also said he was unable to see how to withdraw. If you read the thread from the beginning though, there a couple of people who have deposited, won money, and withdrawn successfully. I can assure you that we are paying players that win once they fulfill the wagering requirements.

Please try to understand that less than a quarter of 1% of Casino players send a message to support asking them not to credit them with a bonus. We don't have a system in place that allows players to choose and perhaps that's a shortcoming on our part. However, I am not aware of any operators on the Playtech, Microgaming, RTG, or VegasTech platforms that have this option either. Having said that, support simply did not allow the cashout because Pokeraddict used his bonus and had not met his wagering requirements on it. We've decided to keep the bonus crediting an automated thing until we devise a system to handle the very few players who wish to opt out of the bonus. We currently have all the development staff at TopGame working on new games with far more advanced bonus games. This for us is at the top of the queue right now.

Until we build a system where people can opt out of the bonus, I'm asking that you be patient with the support staff whom only deal with issues like this less than 1% of the time. Pokeraddict PM'd us immediately and I actioned his refund right away. Hopefully he comes back soon to post to that effect

Kind Regards,

Patricia.

[lots0]

OK Patricia, that is good news to hear...

I am sure Pokeraddict will be posting soon then.

[winbig]

Originally Posted by RomeCasino

However, I am not aware of any operators on the Playtech, Microgaming, RTG, or VegasTech platforms that have this option either.

Patricia.

Actually, if you take 1 "feature" from any of those platforms, it should be from RTG. If you'll notice, if you don't enter a bonus code in the cashier's section, you won't get the bonus. Pretty simple to do, and if a player doesn't want a bonus, they won't enter the code to get it. That way, everyone's happy.