Rome Casino - Analysis

[Nifty29]

Hey everyone,

I'd like to say, that Rome does not exclude payment from anyone. I am aware that some players have experienced delays in payment, and we are always on the 'hunt' for new and improved processors (despite the pressure from the US government making it a bit of a Sisyphean task).

Our presence on this and other forums is not to 'quiet' those who have problems, but to provide more channels of communication with our players and to ensure that if someone has a serious delay they can contact me in addition to the regular departments, who handle many cases and so may be slower than I am.

We are here, we do care if you have delays, and you can ALWAYS write to me at noah@romepartners.com or send me a PM.

Kind Regards,

Noah

*COUGH* bullsh1t *COUGH*

[vinylweatherman]

Hey everyone,

I'd like to say, that Rome does not exclude payment from anyone. I am aware that some players have experienced delays in payment, and we are always on the 'hunt' for new and improved processors (despite the pressure from the US government making it a bit of a Sisyphean task).

Our presence on this and other forums is not to 'quiet' those who have problems, but to provide more channels of communication with our players and to ensure that if someone has a serious delay they can contact me in addition to the regular departments, who handle many cases and so may be slower than I am.

We are here, we do care if you have delays, and you can ALWAYS write to me at noah@romepartners.com or send me a PM.

Kind Regards,

Noah

Why was there an abrupt halt to your activity on 20th September 2010, before which you were actively engaged in the forum, and in particular the Rome casino threads.

Between 20th Sept 2010, and 15th May 2011 (this thread), we heard NOTHING from you at all, yet the problems with Rome casino continued, and seemed to get worse. You were "not here for us" for SEVEN MONTHS during all of this, and this gave the impression that Rome had decided to pull the plug on engaging with players here, and with there being NO regulatory body in Costa Rica, it gave players nowhere to go to get their complaints resolved.

TopGame has a bad enough name already, and this kind of "on-off" behaviour does nothing to instill trust in players, particularly those who do NOT play at TopGame, and are researching whether they can rely on the brand to treat them fairly.

Given recent incidents with US processing, it is too late to turn things around now, since the processors are getting shut down as fast as they emerge, and players seem to lose their money almost EVERY time, whilst the processors and casinos LIE to US players about what is going on during the "drowning process", which means they end up losing MORE money than they needed to because they were using blatant misinformation to inform their decision as to whether to play on or run from a drowning processor/operator.

US players have been shafted like this REPEATEDLY, and must surely be at the point where most have decided to give up trying to find new ways to deposit, and then run the gauntlet of the withdrawal process. Even the TOP operators have been brought down by these actions, so how do the lesser ones feel able to assure players that they are immune to everything the DoJ can throw at them, and that their money is safe.

The persistently buggy TopGame software offers a bad first impression of the quality of the operation.

Would you book into a 4 star hotel if the lobby was filthy when you turned up?

[RomeCasino]

Hi there,

I have been here all along, taking PMs from players and helping them out. Ask around please. At times I see a player with a thread and I speak to them on PMs. If they choose not to acknowledge that I helped and solved their problem (which I almost always do), then that's on them, and should show you that I'm not here to 'look good' to anyone. We had a case like that just a few weeks ago.

I don't always get involved in every thread or every talk because of comments like Nifty's over there. I'm afraid that my appearance usually takes the level of conversation down to members trying to express anger, even if they don't play with us at all. I'm not here to argue, only to help as I can.

While I admire your dedication to US players, as regarding TG, I do not think its right to lump Rome with TG as a service provider. TG must answer for itself, and Rome is always out to find problems and bring them to TG's attention. its in our best interest to solve all glitches if they occur. If you have examples of players that have been wronged somehow - legitimately, or information regarding glitches still unresolved, please bring them to my attention and I will do my best to help - quickly and efficiently.

Kind Regards,

Noah

[Nifty29]

Hi there,

I have been here all along, taking PMs from players and helping them out. Ask around please. At times I see a player with a thread and I speak to them on PMs. If they choose not to acknowledge that I helped and solved their problem (which I almost always do), then that's on them, and should show you that I'm not here to 'look good' to anyone. We had a case like that just a few weeks ago.

I don't always get involved in every thread or every talk because of comments like Nifty's over there. I'm afraid that my appearance usually takes the level of conversation down to members trying to express anger, even if they don't play with us at all. I'm not here to argue, only to help as I can.

While I admire your dedication to US players, as regarding TG, I do not think its right yto lump Rome with TG as a service provider. TG must answer for itself, and Rome is always out to find problems and bring them to TG's attention. its in our best interest to solve all glitches if they occur. If you have examples of players that have been wronged somehow - legitimately, or information regarding glitches still unresolved, please bring them to my attention and I will do my best to help - quickly and efficiently.

Kind Regards,

Noah

Don't blame me for your casinos horrible reputation, or for your lack of involvement in the forums. It's a total cop-out and an attempt to divert attention away from the fact that your casino mistreated many CM members and goodness knows how many other poor sods who don't know where to turn when they get screwed.

I make sure that other members are reminded how awful your operation is, to prevent them from becoming the next sucker.

Rome Casino blows. If you don't believe me, see what Bryan says on his rogues page.

[RomeCasino]

Don't blame me for your casinos horrible reputation, or for your lack of involvement in the forums. It's a total cop-out and an attempt to divert attention away from the fact that your casino mistreated many CM members and goodness knows how many other poor sods who don't know where to turn when they get screwed.

I make sure that other members are reminded how awful your operation is, to prevent them from becoming the next sucker.

Rome Casino blows. If you don't believe me, see what Bryan says on his rogues page.

Hello Nifty,

You have a right to your opinions and I respect you and them. I am sorry if I offended, I did not mean to mention you as someone who is doing something wrong, just that I am trying to avoid pointless 'you're bad' 'you're wrong' arguments that, honestly, don't really get us anywhere in terms of helping players.

As for the rogue section, if you'll check it yourself, you will see Rome isn't actually in it as a casino, just TG (at the time they shared staff. A month later the operations separated). Furthermore, the incidents described there happened 2 years ago, (June 2009 to be exact) and no update since. If you are basing your vehemence on it, then I think that is not a valid enough reason.

If you base it solely on threads, then you should know that most of these are resolved by me and a surprising number are simply not justified or, at times, just wrong or not completely honest. Yes I've always admitted delays occur, but you assume that each and every player reporting is completely truthful. In your experience, is that usually so?

Kind Regards,

Noah