Rome Casino - Analysis

[rkj87]

Hell yeah, instead of stalking this thread they would be better off by answering my questions... again the live support did not react in about half an hour... I mean, what kind of bureau are they working in!?

rome definitely would have the potential to get at least an average online casino because their software which is really fast... but with customer services like these, they gotta forget it...

[lots0]

Good software is Great... But getting your money is better...

Getting real disappointed with Rome.

[rkj87]

Allright, i tried it over and over again and the support just doesn't respond.
The fact that they're reading this thread and still don't react makes me really angry. Since monday evening, my withdrawal request is official "approved" while that doesn't seem to change anything. I'm checking my neteller account twice a day because I wanna deposit at PartyCasino for a 100 % bonus that's running out soon...

I hope I'll receive the money before the end of this week (if ever at all) so this all will come to an Happy Ending.

[thebescasino]

Hello everyone,

Allow me to introduce myself, my name is David and I am the casino manager for Thebes Casino.

Having read this thread I noticed that in various posts Thebes was being associated with Rome Casino. Whilst it is true that we run on the same software provider namely Topgame this is where our connection with Rome Casino (and any other Topgame casino) ends.

However I did notice a number of very valid comments and I wanted to answer these on behalf of Thebes Casino and clarify some other issues.

Let me give you a little background information about Thebes and our operation so far,

Thebes Casino was officially launched on the 1st December and yes we did initially start with a $55 no deposit bonus which was given in two parts. The first part of $11 was credited in December and the following $44 in January
2009.

Yes we did have some issues with support being overloaded at that time, this also resulted in some people not getting the bonus and we contacted those that were affected and credited them with the bonus.

Following on from this we launched a $22 No deposit bonus for the month of January which was well received and as far as I am aware caused no problems for players.

We did have one issue where a player was told by the support staff that a deposit was needed in order to cash out

winnings from the No deposit bonus. This maybe the case at other Topgame casino but it is certainly not the case at Thebes. The player then went on to lose his money. This was brought to my attention and I made sure that the
players winnings were paid out in full.


Obviously over the last 2 months some issues have come to light (all of which are also mentioned in this thread) which needed to be adressed urgently. Below are the major ones and what we have done to adress them.

1. Support

As one member correctly stated support is handled by Topgame and has been overloaded a lot. To cope with this we iimmediately brought our own staff online to assist and are in the process of hiring more.

2. Wagering Requirents

I only mention this because of the fact I noticed at the beginning of this thread that someone mentioned 80 times for Rome. Thebes has been running on 12x wagering requirements since day one.

3. Withdrawal Terms

Simply put I could not agree more , the once a week withdrawals are ridiculous. We knew this was unacceptable from the start and have been working on implementing faster cashouts. This has taken some time as we needed to set it up with our provider but it will be completed in the very near future. I do not have the exact date but I will be more than happy to keep everyone informed of progress.

I do ask that you do not let any bad experience at another Topgame casino put you off trying Thebes. No, I cannot guarantee that there will never be any problems or mistakes, however I can promise you that I will do everything to make sure that any problem is adressed and mistakes fixed.

Yes we are a new operation running on a new platform and there are many areas in which we need to improve, however at Thebes we are working very closely with Topgame (who btw have been very responsive to us) to provide players with a real alternative to the other online casinos out there.

It will take us some time but with your help and feedback I am positive we can succeed. I therefore ask that if you have any comments/suggestions/ideas and/or complaints regarding Thebes Casino you either post them here or contact me directly at david@thebescasino.com and I will get back to you as soon as possible with an answer.




Kind Regards





David

[me_and_ed]

Hello everyone,

Allow me to introduce myself, my name is David and I am the casino manager for Thebes Casino.

Having read this thread I noticed that in various posts Thebes was being associated with Rome Casino. Whilst it is true that we run on the same software provider namely Topgame this is where our connection with Rome Casino (and any other Topgame casino) ends.

However I did notice a number of very valid comments and I wanted to answer these on behalf of Thebes Casino and clarify some other issues.

Let me give you a little background information about Thebes and our operation so far,

Thebes Casino was officially launched on the 1st December and yes we did initially start with a $55 no deposit bonus which was given in two parts. The first part of $11 was credited in December and the following $44 in January
2009.

Yes we did have some issues with support being overloaded at that time, this also resulted in some people not getting the bonus and we contacted those that were affected and credited them with the bonus.

Following on from this we launched a $22 No deposit bonus for the month of January which was well received and as far as I am aware caused no problems for players.

We did have one issue where a player was told by the support staff that a deposit was needed in order to cash out

winnings from the No deposit bonus. This maybe the case at other Topgame casino but it is certainly not the case at Thebes. The player then went on to lose his money. This was brought to my attention and I made sure that the
players winnings were paid out in full.


Obviously over the last 2 months some issues have come to light (all of which are also mentioned in this thread) which needed to be adressed urgently. Below are the major ones and what we have done to adress them.

1. Support

As one member correctly stated support is handled by Topgame and has been overloaded a lot. To cope with this we iimmediately brought our own staff online to assist and are in the process of hiring more.

2. Wagering Requirents

I only mention this because of the fact I noticed at the beginning of this thread that someone mentioned 80 times for Rome. Thebes has been running on 12x wagering requirements since day one.

3. Withdrawal Terms

Simply put I could not agree more , the once a week withdrawals are ridiculous. We knew this was unacceptable from the start and have been working on implementing faster cashouts. This has taken some time as we needed to set it up with our provider but it will be completed in the very near future. I do not have the exact date but I will be more than happy to keep everyone informed of progress.

I do ask that you do not let any bad experience at another Topgame casino put you off trying Thebes. No, I cannot guarantee that there will never be any problems or mistakes, however I can promise you that I will do everything to make sure that any problem is adressed and mistakes fixed.

Yes we are a new operation running on a new platform and there are many areas in which we need to improve, however at Thebes we are working very closely with Topgame (who btw have been very responsive to us) to provide players with a real alternative to the other online casinos out there.

It will take us some time but with your help and feedback I am positive we can succeed. I therefore ask that if you have any comments/suggestions/ideas and/or complaints regarding Thebes Casino you either post them here or contact me directly at david@thebescasino.com and I will get back to you as soon as possible with an answer.




Kind Regards





David

Hi David,
Welcome to the forum. What you say is all great for Thebes but the issue here is with Rome and a player not being paid and no communication.

[RobWin]

Hello David and welcome to Casinomeisters Forum, if you truly mean everything you say and it sounds like you do then I will have to look into becoming one of your affiliates and promoting your operation. Are you guys connected with 7Spins Casino in any way?

[silcnlayc]

Hi and welcome! Hopefully the attitude of your casinos decisions do not become as arrogant as Romes.

Thank you for coming on board and hopefully you will fix the outdated weekly withdrawal rules...that keep many of us from playing at any casino with these terms..

.

[thebescasino]

Hi everyone,

First of all thank you for the warm welcome :-), I much appreciate it.
I want to make clear that I did not intend to post here to disturb a Rome Casino thread or promote Thebes. I simply wanted to explain our situation as there were a couple of posts which mentioned both Rome and us. If someone would be so kind as to create a new Thebes Casino thread I will be more than happy to answer any questions there.

To just quickly answer your question about 7spins, no they are a seperate operation running on the Topgame platform and we do not work with them in anyway.


Kind Regards


David

[Simmo!]

I want to make clear that I did not intend to post here to disturb a Rome Casino thread or promote Thebes. I simply wanted to explain our situation as there were a couple of posts which mentioned both Rome and us.

Perfectly reasonable Let's keep the thread on the Rome track though from hereonin chaps. As David said, another thread to discuss Thebes is acceptable if anyone wants to comment.

[rkj87]

I FINALLY RECEIVED MY MONEY!