Rome Casino

**silcnlayc** · 26th January 2009, 09:21 PM

Whatever happened to the rep on board? Haven't seen him lately defending his stances on things at his casino...

**Simmo!** · 26th January 2009, 09:41 PM

Originally Posted by silcnlayc

Whatever happened to the rep on board? Haven't seen him lately defending his stances on things at his casino...

Probably decided staying out of it is the best policy. On more than one occasion I've had reps say it's not worth communicating with people publically over problems because they just get shouted down by people who are looking for an excuse to vent and hide behind anonymity to be rude, abusive and disrespectful.

[rant]

Unfortunately, gambling is an emotional topic: some people let their hearts rule their heads, others just like to disrupt, some just see an opportunity to show off. And some just genuinely don't have the social skills required to realise a solution can often only be reached with some form of mutual respect and understanding.

Problem is that some think they're being clever and that people will respect them for standing up and taking the "hard-line". They don't stop to think about how they are treating someone else, they are only thinking about what others will think of them. Consequently they are often just making finding a solution to a problem harder as they blunder through, trying to show off.

If they just stopped and thought about it, they'd realise you can actually put over a point forcefully and far more effectively without being rude and by actually doing the opposite - showing respect and acting with some dignity. What's more, people are far more likely to respect their opinions if they aren't rude, aggressive and confrontational.

So, as long as we have a minority that are rude to reps, there is no reason for them to engage publically. If you see someone like that, give 'em a slap for me

[/rant]

**lots0** · 26th January 2009, 10:22 PM

The other day I had a Rome Casino affiliate rep refer me to this thread. They want me to promote them.

I guess if the casino is willing to refer prospective affiliates to this thread they must not be too upset by what people have said here.

The free and open exchange of what people think is always good, IMO.

When I pointed out over the phone who I was, the rep thought that was very funny.

**Nifty29** · 27th January 2009, 01:13 AM

Well I think Rome, Thebes etc have had long enough to do something about all of these issues.

I think its the simple things that speak volumes about any casino - professional presentation, correct grammar/translation, easy-to-use software, reasonable bonus rules, fast cashouts and great games.

So lets look at Rome etc:

professional presentation - Well the site LOOKS professional enough, so we can give them a pass on this one

correct grammar/translation - The image below speaks for itself I think. You might also notice the huge payouts on the 5OAK....

easy-to-use software - Well it loads pretty fast, but look what happens when you logout....you are returned to the login screen (annoying but OK), then you have to click the 'x' in the top right corner to exit...but THEN it actually still sits in your system tray where you THEN have to right click to close it down. I also think the balance display is confusing and having to choose which balance to use and locking and unlocking etc is a pain in the butt.

reasonable bonus rules - In the interest of fair gaming, wagering requirements are 12x (times) your deposit plus play bonus before cashing out any amount higher than your initial deposit amount. At first glance, this look pretty good, but have a look at the paytables...you will be lucky to ever get ahead at all, so it may as well be 50x or 4x, if you cant win it doesnt matter.

fast cashouts - Customers can submit their withdrawal request at anytime. However, Thebes Casino only processes withdrawals on Mondays. Enough said.

great games - Check the paytables and form your own opinion. I think they COULD be great, but the payouts need to be COMPLETELY overhauled.

All of these things are not difficult to implement. Just ask 32Red.

I get Simmo's point about reps etc and I know some people behave like children, but if these guys dont start listening they will be just another promising outfit gone to the dogs...which is a shame as the best thing for the players is tough competition!

**casinome** · 27th January 2009, 02:05 AM

I think everyone has said some good points, but I think a forum is "open." Therefore, people should know what is going on.. this is the only way to exchange information. I see how reps might not want to do that, but as long as the conversation is kept curteous, I think it should be left to be in the open.

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

For the record, Thebes, Rome etc are all one.. I've been in chat and the famous hi you're chatting with so and so from this casino, yet you're not in that casino, has happened all the time at these places... I have no tolerance for this... and I have no tolerance for the fact they are not responding to me about my payout.

**Nifty29** · 27th January 2009, 02:40 AM

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

I rest my case.

**vinylweatherman** · 27th January 2009, 03:26 AM

Originally Posted by casinome

I think everyone has said some good points, but I think a forum is "open." Therefore, people should know what is going on.. this is the only way to exchange information. I see how reps might not want to do that, but as long as the conversation is kept curteous, I think it should be left to be in the open.

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

For the record, Thebes, Rome etc are all one.. I've been in chat and the famous hi you're chatting with so and so from this casino, yet you're not in that casino, has happened all the time at these places... I have no tolerance for this... and I have no tolerance for the fact they are not responding to me about my payout.

That sounds pretty serious in itself, even with only processing on Monday, the most you should have to wait is 2 weeks, for example, withdrawing Sunday, but too late for that following Monday, so having it held over to the next one, paid, and give 3 days approx for it to arrive. 3 weeks is a strech, but beyond this it seems that your payout just has not been processed. In this situation, they should be in touch with you to explain and resolve this "exceptional" situation, yet it seems they are treating it as pretty usual, not deeming it important enough to even reply to Emails.

Given that their is a rep here, and presumably still is, even if not posting, submit a PAB (unless you have used your "free shot" already). This should either get an explanation, apology, and payment, or it will show that something is going "pear shaped".

If they are really all one outfit with multiple skins, then it is certainly relevant that one has problems, even if problems are not evident at the other.

Although Rome got off to what seemed a promising start, and had the backing of people whom we would expect to get this right, having done it before successfully, this can be said of so many recent new casinos, and in many cases it seems no amount of past expertise and experience can save them from failing during the first year.

Perhaps the market (players) just isn't there anymore, even in the USA, and there are just too many casinos fighting for a slice of a dwindling amount of players' money. The "credit crunch" is likely to have made quite a few regular online players think about spending money on other things. Disillusionment is another factor, it is pretty clear that offers are getting tighter all the time, with so many promises not being met (for example, the Thebes no deposit second instalment). The high profile of non-payment issues, for whatever reason, is likely to be scaring off new players, and indeed regular players who probably feel safer staying with their current casinos, and much more reluctant than in the past to try out a new one.
The only customers who probably are not deterred are likely to be those who surf for SUB offers, who are always trying new casinos for the SUB, and then moving on.

**jetset** · 27th January 2009, 11:08 AM

Originally Posted by casinome

I think everyone has said some good points, but I think a forum is "open." Therefore, people should know what is going on.. this is the only way to exchange information. I see how reps might not want to do that, but as long as the conversation is kept curteous, I think it should be left to be in the open.

The payouts are ridiculous. I've been waiting 4-5 weeks for a payout, and for the past 2 weeks, they have not even responded to my emails. To me, this is something that the public should know.

For the record, Thebes, Rome etc are all one.. I've been in chat and the famous hi you're chatting with so and so from this casino, yet you're not in that casino, has happened all the time at these places... I have no tolerance for this... and I have no tolerance for the fact they are not responding to me about my payout.

IMO you have every right to be indignant, Casinome and I salute you for keeping it cool and courteous.

Simmo's comments at post 222 are very valid in this context imo.

The rep [was it Josh??) who was so active here in the early days of these operations needs to be just as conspicuous in explaining what is going on with the excruciatingly slow-pays from these Top Game-powered online casinos.

**silcnlayc** · 27th January 2009, 03:57 PM

The reps were Patricia and Josh and then someone with the initials JC who said this quote..

I can see that the once-a-week withdrawal is a major turn off for some of you and I apologize. I will be the first to admit that most of our competition processes withdrawals much quicker. However, the US market is a slightly different animal and although I'll do anything in my power to get you all to play at Rome ..,

this term in particular isn't one that I'm willing to change at the moment.

Yea, just give me the money

but don't expect to collect any winnings. As you can see...they have one of those FU clauses that they can pay whenever they feel like it. (twisting the terms anyway they please just because they can...and maybe it bit them in the butt for being so arrogant ...with other peoples money..

.

**casinome** · 28th January 2009, 03:51 AM

I'll be honest.. I'm usually not this patient, it just happens to be that I'm pretty busy with other things that I just haven't had the time to put energy into this. I'm giving them another week to see what goes on.. I'll keep people posted...