Rome Casino - Analysis

[RomeCasino]

Hi Everyone,

I can see that the once-a-week withdrawal is a major turn off for some of you and I apologize. I will be the first to admit that most of our competition processes withdrawals much quicker. However, the US market is a slightly different animal and although I'll do anything in my power to get you all to play at Rome, this term in particular isn't one that I'm willing to change at the moment.

We have thousands of new players depositing with us each month and we do everything we can to keep them happy and playing. If the weekly withdrawals were a major issue for them, they would not continue to play and having had experience from Euro Partners, Prime Casino, and now Rome, this is a business decision that I've personally made based on a lot of data.

At the end of the day, we are running a business and I need to find a perfect balance between keeping all of you happy, and keeping our Casino profitable without cheating or being dishonest. I will always be here to answer your questions and I will always listen to everyone's thoughts. In fact, I encourage it or I wouldn't be here. Many of you have made some great suggestions that we've been implementing for our new games and I'm looking forward to showing you what we've been working on early in the new year. Having said all that, I hope you all continue to play with us regardless of this term. You can however, be certain that you will be paid should you choose to cash-out.

I wish all of you a Happy New Year and good luck at the tables!

BR,

JC.

[winbig]

No comment regarding the ability to immediately "flush" a withdraw request? Say I won on Monday after "banking" hours. That money's going to be sitting in that account reversible until that next Monday? To be honest, that's a turn-off in itself...


[devils advocate]

However, the US market is a slightly different animal

What does the US market have to do with only processing withdrawals one day a week?

[/devils advocate]

[silcnlayc]

Thank you for your honest answer. It is appreciated.

this term in particular isn't one that I'm willing to change at the moment.

That is a shame to be so narrow sighted that you feel it is fair to hold ones money hostage for a week. Fair enough. I too am not willing to change in my opinion that this casino at this time is definitely a place not to play at.

Bad vibes all the way around for I cannot imagine any reason a casino would need to hold a players winning funds for a week unless they do not have the base funds to run with and if this casino is to become one of the top casinos in contention, it cannot do things in a fashion that makes a player not want to come play. It screams short on cash to me.

We have thousands of new players depositing with us each month

I will say this is a slight exaggeration, since a gambler and his money would not tolerate a time frame such as this or to have their winnings held in this way. I am from the old school, if you have a debt, it must be paid...not in a week, but at the time it is created...so if I won today, I would expect to be paid ASAP in terms of processing (instant to 24 hours) just as you would expect to receive a players funds for deposits ASAP to play as most REPUTABLE online casinos do now.

Right now, it is not even on my radar at this point as I believe it isn't on many others either. To be a force in this kind of business, you must be prepared to be the best...not one that starts below grade...


Wishing you and yours a Happy New Year too!
.

[vinylweatherman]

Well, the US market IS a different animal, one that has LITTLE or NO choice now in where to play. A casino that can accept US players can get away with pretty much anything, no matter how many US players will "lump it" with once a week withdrawals, expanding outside the US will prove very hard indeed with such a policy.

I find it hard to see how it is NECESSARY to ONLY have withdrawals processed on one day a week, there is no case for this given other than that "the US market is a different animal". Perhaps it is because it routinely takes 30 to 45 days for payments to reach US players, Rome see no need for hurry at their end, as an extra 7 (or 14 if you are a "random fraudster") days will hardly matter when the expectation is already so poor among US players that they will still play at established casinos where they have repeatedly had to wait weeks for a payment.

From MY point of view, Rome casino is still an unfinished project, as it seems Monday only withdrawals is only one of a number of drawbacks noted. Players who can choose from the entire range, such as much of the EU and many other countries, are going to have fast payments and great games right at the top of their list, and Rome casino currently posesses neither.

It seems also that Rome casino is simply NOT INTERESTED at present in gaining non-US custom, as the situation in the US has been the ONLY excuse given for the once a week withdrawal system.

They probably DO have "thousands" of players, however, many may well have tried the once and moved on, what matters is how many "loyal" players are on the books, those who deposit, play, and withdraw regularly, and are happy with the service since they continue to deposit there.

[lots0]

A few days ago I had a casino rep tell me how much they are being charged by their payment processing company for every US transaction... It is truly out of this world... It is a real wonder how any online casino can afford to continue to do business inside the USA.
(Note to self "see if any US payment processors are publicly traded companies... I'll buy some stock... Their profit has to sky high.")

I don't think the non-us folks truly understand what is going on here in the USA with payments.

On the face of it, it does sound ridiculous that they are only processing payments once a week.

However, once you take a hard look at what is going on inside US online gambling payment system, the once a week payment processing sounds perdy good at least it does to me...

[winbig]

A few days ago I had a casino rep tell me how much they are being charged by their payment processing company for every US transaction... It is truly out of this world... It is a real wonder how any online casino can afford to continue to do business inside the USA.
(Note to self "see if any US payment processors are publicly traded companies... I'll buy some stock... Their profit has to sky high.")

I don't think the non-us folks truly understand what is going on here in the USA with payments.

On the face of it, it does sound ridiculous that they are only processing payments once a week.

However, once you take a hard look at what is going on inside US online gambling payment system, the once a week payment processing sounds perdy good at least it does to me...

Again, I ask:

What does the cost to pay USA players have to do with the price of tea in China?

IE: Why only process payments once a week? Even for non-USA players?

[RobWin]

Sorry guys, but I fail to see what in the hell the US Market has to do with anything when Rome Casino could simply pay out the withdrawals to US players thru Quicktender, since they do offer this option and there would be no US processors involved either...and most all of the other online casinos that offer QT as a deposit and withdrawal option have absolutely no problems whatsoever with processing cashins back to QT within 24 hours time...so this US Market BS is one hell of a lame excuse guys...lets get real here please !

[silcnlayc]

and most all of the other online casinos that offer QT as a deposit and withdrawal option have absolutely no problems whatsoever with processing cashins back to QT within 24 hours time

I agree. Doesn't the players pick up 99.9% of the tab with QT for deposits and withdrawals anyway?

There's got to be a better argument than "I said so and that is all there is to it" .... I still feel it's got to be a cashflow issue to hold funds that long...no business can stay in business long to do this when there are other casino choices out there that actually believe that a player deserves their money in a reasonable time.


.

[lots0]

Again, I ask:
What does the cost to pay USA players have to do with the price of tea in China?

Well for one thing Winbig if the costs are too much the Business can't make money and goes out of business.

Sorry guys, but I fail to see what in the hell the US Market has to do with anything when Rome Casino could simply pay out the withdrawals to US players thru Quicktender, since they do offer this option and there would be no US processors involved either...

Quicktender was started by the big casino software providers... Which, I am sure, look at RomeCasino as an up and coming competitor, that runs on a different software platform...

Unless your casino's software provider is one of the ones involved with QT, using QT is NOT an option.

Rome has targeted the US market and I would be willing to bet the vast majority of their customers are US residents. So the cost inside the US market effects them a great deal, I'm sure.

I would expect that Rome is extremely concerned with slow payouts and high cost of transactions inside the US and that they are working very hard to reduce both.

I don't currently promote Rome.

[winbig]

Well for one thing Winbig if the costs are too much the Business can't make money and goes out of business.

I meant in regards to why they only process transactions once a week, even if the player isn't in the USA.