Joyland Casino: Problem withdrawal request

[BJesus]

So all do not play any money at Playtech until this is resolved. This kind of player response will help us big time.

No longer will the player get stolen from!

[kavaman]

If they decide to void winnings they should pay peoples losses back too.

-kavaman

[TrixSlice]

Voiding winnings seems greatly outrageous to me. I was not a big winner, but I don't think that's fair. Joyland could have turned this into great publicity - oops.

[cardsandmore]

Got a reply from Playtech.

Dear xxxxxx,

Thank you for taking the time to fill in the player inquiry form.



A customer support representative of Joyland casino should call you during this week in order to better explain the situation to you.



Please do not hesitate to contact me in the case you do not hear from the casino, or if you need further assistance.



Best regards,

Iris Toledano

[ElDuderino]

This is now beyond unacceptable. Joyland called me and left an unintelligible message saying I should call them, but not leaving a phone number. The phone number on the website just rings through.

I have e-mailed them and told them that I had no faith in their operation, and I would prefer to correspond with them via e-mail so I have a record of the interaction(s). No response.

This is disgusting. I hope Playtech steps in and/or CM takes up our cause when he gets back, because this is the worst customer service I've ever seen.

Dude

[BJesus]

This is Playtech's response to me as well. Reputation is not that important to them I guess.

Casinomeister is the final hope as they are not going to pay as things stand.

[jetset]

I agree that this only serves to exacerbate an already bad situation, and Joyland have still not responded to our enquiries and chasers.

To be fair to Playtech, they have little experience in the mediation line having only recently started their disputes channel. They should be acting as the mediator between the player and the casino rather than simply getting the casino to call players.

I have contacted Iris today underlining the importance of handling this growing crisis in a more appropriate manner - let's hope they have the smarts to get this situation in hand asap.

[TrixSlice]

Jetset, I'm sure everyone appreciates you taking control of this situation for now.

[120sam]

I've never played at this casino, but have been following this thread with interest. Reports of changing transaction logs and not responding to customers is a reason for me to avoid all casinos in this group.

I have a question - I've never played there, but am I right in understanding that it's normal for players to convert their comp points before they cash out from this casino? Apart from John Galt it's what everyone seems to have done.

If that's so, then has everyone who cashed out during the week that the casino entered the wrong conversion rate been refused their winnings because they clicked on the comp points button before cashing out?

Excuse me if I've got the wrong end of the stick, like I said, I've never played there and don't even know what comp points are. But it did occur to me while reading this thread that the casino has had whole week of people depositing and wagering, taking all the money from the losers and all the winnings back from the winners. That really is a no-risk business!

Plus many of those who were innocently but pleasantly surprised by the conversion rate, and those savvy players who realised it must be a mistake, will have deposited and wagered more than they normally would have. Players who would normally have left with a win have carried on playing instead.

The casino must have made an absolute fortune during that week, and it looks like they intend to hang on to it. The increased profit for them during their "mistake week" must exceed the dreams of the most optimistic scam merchant.

It makes me wonder why rogue casinos put so much effort into working out new ways to fleece punters when they could make much more money with a simple mistake. At least they could if no-one held them accountable for it.

Is anyone going to hold this casino accountable? Playtech? Bryan? The parent company? Players boycotting playtech? I sure hope so.

[TheBloke]

I got the exact same email, even though my complain was different to most peoples' - I was asking for my deposit back (if they took all winnings, then all deposits should be returned too), rather than claiming doctored winnings.

Looks like Playtech have set up a stock response email for anyone emailing about Joyland, regardless of its contents! Looks like it's pretty simple running a dispute system - just forward everyone on to the casino! Effective.