Joyland Casino: Problem withdrawal request

[wobble33]

Originally Posted by jetset

OK, thanks - I ran a test on that Playtech dispute page just after posting earlier and realised that it was down and probably had been for some time.

I've used a few private addresses I have for Playtech to try and get a reaction from them to this calamitous situation, drawing their attention to the content of this thread. Let's see what sort of attention that gets after the weekend.

jetset
this is strange, i am clicking on that link www.playtech.com and it works fine for me...........

[raol]

Originally Posted by wobble33

jetset
this is strange, i am clicking on that link www.playtech.com and it works fine for me...........

http://www.playtech.com/current.play...complaints.php

works for you?

Or what URL is it that you get to work?

[wobble33]

Originally Posted by raol

http://www.playtech.com/current.play...complaints.php

works for you?

Or what URL is it that you get to work?

raol
http://www.playtech.com/
if u just hit contact us, scrool down, the form appears.......

[wobble33]

Originally Posted by wobble33

raol
http://www.playtech.com/
if u just hit contact us, scrool down, the form appears.......

guys
i get this when i hit that page, so if u are not getting to the site, no idea what the problem is.........
Full Name *
Address 1 *
Address 2
City
State / County
Zip Code
Country * Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Asia (unknown country) Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Isl. Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas island Cocos Islands Colombia Comoros Congo Congo-Kinshasa Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Europe (unknown country) Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Heard and MC Donald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar/Burma Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Samoa San Marino Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia / South Sandwich Isl South Korea Spain Sri Lanka St. Helena St. Kitts and Nevis St. Lucia St. Pierre and Miquelon St. Thomas St. Vincent Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Virgin Islands U.S.A. Uganda Ukraine United Arab Emirates United Kingdom Uruguay US Minor Outlying Islands Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis and Futuna Islands Western Sahara Yemen Yugoslavia Zambia Zimbabwe
Phone Number 1 *
Phone Number 2
E-mail *
PROBLEM INFORMATION

Casino Name * 24kt Gold Casino 50 Stars Casino Acropolis Casinos Action Online Casino African Palace Casino Amber Coast Casino Aspinalls Online Casino Baraka Bingo Baraka Casino Bet Casino Bet Royal Casino Bet365 Casino BetFred Poker Bingo 777 Black Widow Casino Brandy Casino Carnival Casino Casino Del Rio Casino Fortune Casino King Casino Las Vegas Casino Tropez CDpoker Centrebet Poker City Club Casino Clubdice Casino Dafa888 Diamond Club Casino Diamond Club Poker Diamond Deal Casino Europa Casino Fair Poker Festive Bingo Flamingo Club Casino Giant Vegas Casino Golden Palace casino Goldgate Casino Grand Banks Casino Grand Online Casino Indio Casino Joyland Casino Kiwi Bingo Kiwi Casino La Isla Bonita Casino Las Vegas USA Casino Magic Box Casino Mapau Bingo Mapau Casino Maxima Casino MegaSport Casino Miami Beach Casino Miss Bingo Monaco Gold Casino New York Casino Noble Poker Only Bingo Playgate Casino Playgate Poker Poker770 Prestige Bingo Prestige Casino Prestige Poker Race Track Casino RoyalDice Casino Ruby Bingo Sky Kings Casino Slots.com Sports Interaction Casino Sports Interaction Poker Sterling House Casino Sun Palace Casino Swiss Casino Tiki Bingo Totesport Casino Twin Aces Casino USA Casino USA Poker Vegas Casino Online Vegas Red Casino YOU Bingo Zipang Casino
Casino Username
Have you contacted the casino about your claim? Yes
No

Have you charged back this account, either on this occasion or in the past? Yes
No

Details of your claim *
* I hereby agree to the terms below:
I have an account in a Playtech-powered casino
All information I am submitting is true and complete.
I was of the legal age in my jurisdiction or older when the deposits or wagers in question were made.
Any financial instrument used to make deposits in my account are registered in my name.
I abided by all rules at the casino/s at which I played.
I am submitting my claim/s within 60 days of the date of the dispute in question

[raol]

Originally Posted by wobble33

guys
i get this when i hit that page, so if u are not getting to the site, no idea what the problem is.........
Full Name *
Address 1 *
Address 2
City
State / County
Zip Code
...

Tell me the exact URL of that page. Is it http://www.playtech.com/current.play...complaints.php ?
If i click "contact us" on the bottom of the page i get to http://www.playtech.com/current.play.../contactus.php which is the "sales inquires" form.

[wobble33]

Originally Posted by raol

Tell me the exact URL of that page. Is it http://www.playtech.com/current.play...complaints.php ?
If i click "contact us" on the bottom of the page i get to http://www.playtech.com/current.play.../contactus.php which is the "sales inquires" form.

raol
thats the link, if you put you mouse over it u can hit either one, sales inquiriesplayer inquiries. hit contact us, and 2 blue links come on, sales, and player enquires. fill it in, then submit the form.

[cardsandmore]

I am new to all of this and found this site through another forum. I had the same thing happen to me where they took away my meager winnings. I was able to get onto playtechs site and submit a complaint there but have not heard anything back as of yet. As soon as I do (it has been roughly 48 hours) I will come back and post what they reply since it seems this is widespread.

[jetset]

Originally Posted by jetset

OK, thanks - I ran a test on that Playtech dispute page just after posting earlier and realised that it was down and probably had been for some time.

I've used a few private addresses I have for Playtech to try and get a reaction from them to this calamitous situation, drawing their attention to the content of this thread. Let's see what sort of attention that gets after the weekend.

I've received a response from the marketing exec at Playtech, Iris Toledano who is also responsible for the disputes channel.

She assures players that she is aware of this Joyland problem and the threads here and elsewhere regarding the complaints, and says she is working closely with the casino in order to resolve each and every complaint they receive (either directly from the player, or through Playtech and the forums).

Apparently the reason for these hassles and complaints is that "....this casino was purchased by another operation and their terms and conditions are not identical to the T&C of the previous owner." I have pointed out that this still does not address the question of disqualified winnings due to a comp calculation screw-up and hope to obtain further input from her on that point.

I have also drawn her attention to the need to communicate with the player community and the disfunctional Playtech disputes channel, which she has assured me will receive urgent attention.

She has not disclosed who the new oeners of Joyland are, and it is disappointing that my attempts to get a reaction from them have thus far been ignored. That's not a good sign.

I hope that dispute page will be up again in short order, and as soon as that happens complainants should lodge complaints. This is useful not only to get resolutions, but to give Playtech an idea of the magnitude of this problem and the hostility it is creating for them.

[thelawnet]

Originally Posted by jetset

I've received a response from the marketing exec at Playtech, Iris Toledano who is also responsible for the disputes channel.

She assures players that she is aware of this Joyland problem and the threads here and elsewhere regarding the complaints, and says she is working closely with the casino in order to resolve each and every complaint they receive (either directly from the player, or through Playtech and the forums).

Apparently the reason for these hassles and complaints is that "....this casino was purchased by another operation and their terms and conditions are not identical to the T&C of the previous owner." I have pointed out that this still does not address the question of disqualified winnings due to a comp calculation screw-up and hope to obtain further input from her on that point.

I have also drawn her attention to the need to communicate with the player community and the disfunctional Playtech disputes channel, which she has assured me will receive urgent attention.

She has not disclosed who the new oeners of Joyland are, and it is disappointing that my attempts to get a reaction from them have thus far been ignored. That's not a good sign.

I hope that dispute page will be up again in short order, and as soon as that happens complainants should lodge complaints. This is useful not only to get resolutions, but to give Playtech an idea of the magnitude of this problem and the hostility it is creating for them.

New owner? There are plenty of links on the web search for 'Casino Pays Joyland', showing they joined this group (which is another name for Crown Solutions, the owner of Monaco Gold et al) on July 15th.

The events in question seem to post date that by a couple of weeks.

Not sure who the *old* owners were - Joyland was originally owned by Joyland Gaming Inc., which is marked by Antigua Gaming as having closed in October 2004.

So any clues who the owners were in the mean time?

[jetset]

Afraid not - as I said Playtech did not disclose their identity, Joyland management has not thus far responded to my enquiries and I would guess that only independent investigation is going to bring the current ownership identity forth.

What about a specific request for information to Antigua? Does the Who Is show anything useful?