Joyland Casino: Problem withdrawal request

[The Gunslinger]

I would dispute that these guys have good support, from personal experience at Monaco Gold.

I appreciated your post, and am not trying to disagree.

I have not personally had significant negative experiences with CS at New York or Monaco Gold really to speak of. However I can appreciate that others have.

However I have not heard or seen these other casino pull anything as underhanded as this. New York and Monaco tend to be fairly generous with their promotions etc., and using them as a benchmark I wouldn't have through that a casino under the same management would have resorted to fraud to cover up losses, that's all.

Thank you for your informative research.

The Gunslinger

[Vesuvio]

However, I thought it was a mistake and that is why I personally did not play there all week making $1000's.

But you did play there during the week?

[JohnGalt]

Well I guess I stand corrected. I thought someone else had said they were in the same affiliate group but were not necessarily the same management. I still don't get why you can call joyland and no one answers, no one answers emails, etc., where I don't believe that's the case for Carnival.

As for my personal situation, no, I did not play there during that week. I did play there prior to that week. I did have already earned comp points during that week. But I did not convert them until they had fixed the system (I would have had about $1000 in comps had I converted them).

I'm not saying people did anything "wrong", per se, just that people should have, like me, realized it was a mistake. There's nothing wrong with playing and hoping it wasn't, but if it was, I personally don't see anything wrong with the casino rectifying the situation in some way, by converting the comp points to the correct ratio, or whatever.

Now of course there's evidence that casts doubt on whether it was a mistake, but I will withhold judgment until I hear from the casino.

Obviously the casino did a lot of other things wrong, e.g. altering transaction logs, and have behaved poorly. But that doesn't necessarily mean they should pay out $100ks because of a glitch.

[largeeyes]

Well, yes and no, depending on your level of savvy. If you were aware of the comp point glitch and had a large enough bankroll, your effective risk would be pretty close to zero. Your only practical risk would be that if the casino caught on they could possibly freeze your account, etc.

Again, I hope everyone gets paid.

Except you are risking them going hey, these are the wrong comp rates, we want all our money back. Sound familiar?

[The Gunslinger]

Obviously the casino did a lot of other things wrong, e.g. altering transaction logs, and have behaved poorly. But that doesn't necessarily mean they should pay out $100ks because of a glitch.

How can you call it a glitch?

It was a misconfiguration, at best.

They are of course in their right to correct the misconfiguration (if it was infact that.) But we're talking about comp points that were cashed into funds and were in the process of withdrawal. They have no right to do what they did (any of it.) No casino cries for the people who lose money every day by playing 1 or 2 coins instead of 5 on Video Poker machines. No casino cries for the people who play slots instead of of other games with a better return. Casinos shaft people out of money (or at least return) all the time and no player comes and and claims they should get their deposit back. BUT as soon as a situation arises where a player could actually statistically win all of a sudden it's a "glitch?" Plllllllllease. I might have been born at night, but it wasn't last night.

I think that Crown Solutions should disallow people from playing Progressive machines until they reach a decent return. I think they should get rid of sucker bets in table games to prevent players from making choices which would adversly affect their return. I think they shouldn't allow people to play Megajacks at their casinos until it reaches $1250 to get the standard return of Jacks or Better. If you're going to bitch about fair, make it fair.

All these years casinos never batted an eye to look out for the players well being. They're in bussiness to take our money. There's nothing wrong with that. That's the market at work. It's just completely confounding to see that when the situation is reversed for as little as one week, all of a sudden all hell breaks loose and the casino refuses to pay anyone and deems winnings void because players were statistically winning.

I'll take every dollar I've ever wagered at a Crown Solutions casino, multiply it by the house edge of whatever game I was playing, and that's how much money I want back from them. If they're going to screw other players out of money, they should have enough left over to pay me back for every dollar I've statistically lost there. I mean, c'mon, there was a glitch in my mental capacity, and had NO IDEA I was actually going to lose.

Wow, my idea seems rather childish doesn't it? Also sounds a little familiar.

The Gunslinger

[jetset]

Forgive me if I have missed something, having been absent for the past couple of days, but reading over the past three pages I have not noticed any reference to what Playtech have to say about this.

Have any of you guys with complaints contacted the Playtech dispute service, and if so what do they have to say about these charges of changing transaction records, not communicating or responding to emails, cancelling wins on grounds of software problems with comp points etc etc?

This sort of licensee behaviour should be catching the eye of the Playtech people because it is not only giving their software a bad name, it's deterring players from using this casino, with consequent lost royalty revenue.

[jon593]

Forgive me if I have missed something, having been absent for the past couple of days, but reading over the past three pages I have not noticed any reference to what Playtech have to say about this.

Have any of you guys with complaints contacted the Playtech dispute service, and if so what do they have to say about these charges of changing transaction records, not communicating or responding to emails, cancelling wins on grounds of software problems with comp points etc etc?

This sort of licensee behaviour should be catching the eye of the Playtech people because it is not only giving their software a bad name, it's deterring players from using this casino, with consequent lost royalty revenue.

i to have been having the same problems as eveyone else with joyland. deposit $500 play bonus of 808 for their "high rollers" entry bonus. played well past requirements then decided to cash out but first had to cash in my comp points and to my surprise i had $450 worth of comp points.so i go and request a withdrawel of $2157. a few days after requesting withdrawel i get an email saying the winning portion is to small to be sent to neteller and is being reversed back to my account which they never showed up and a $500 deposit was put back in my neteller (deposit returned) so i then go to my account transaction history to see if any withdrawels or anything are still pending and to my surprise there were no record of them only the deposit,bonus,comp point cash in,and the $500 but no $2157. this all coupled with the $500 deposit to my neteller being removed prompted me to call them which is when i was told it is a "management decision" that because of a software error all winning incurred during the error were null and void and they were returning deposits.

i have refrained from posting in this thread because i currently have a dispute with playtech that i filed on aug 8 but have yet to hear anything back from them

[TheBloke]

Have any of you guys with complaints contacted the Playtech dispute service,

I've tried, by going to www.playtech.com, and selecting 'Contact Us-> Player Inquries'

This results a page saying just 'Unable to connect to SQL server'

I think that the fact that Playtech can't even run a simple contact us page says a lot about the quality of their service and their attitude towards their consumers.

[jetset]

OK, thanks - I ran a test on that Playtech dispute page just after posting earlier and realised that it was down and probably had been for some time.

I've used a few private addresses I have for Playtech to try and get a reaction from them to this calamitous situation, drawing their attention to the content of this thread. Let's see what sort of attention that gets after the weekend.

[Amsterdamn]

Just to let you know I've got the same issue. Deposited 500 for the 808 bonus on august 4th. Played, and cashed out on august 6th.
Only got my deposit back after a few days, and my transaction history has been altered. I'm still emailing with CS, but to no help yet.