Joyland Casino: Problem withdrawal request

[Jay]

I heard back from Joyland finally.

Because my play included not only high-stakes blackjack and video poker, but also high-stakes roulette (even though I was spending five minutes at a time making cool patterns on the roulette board and at points winning and losing many hundreds of dollars per spin, and not playing "red and black" or whatever), I get zippo. My response to their short statement received no reply, so they've obviously made the determination not to pay me, period.

I found it interesting that their reply made reference to "the forum", as if obviously all my questions about the stolen money should have been answered here (or a different forum?), and why on earth would I expect a personal reply in under six weeks?

As far as I'm concerned, even if I was betting the same amount on red and black and sitting there spinning the damned wheel, that's valid casino play. They certainly wouldn't be refunding my money if their comp points had been set lower -- they would've made me a VIP and sent gifts to my house. Therefore keeping ANYONE'S money is dishonest here. If I was playing on a signup bonus, fine, there are often rules about restricted games. But I wasn't. I was playing my own money.

And I've never seen a single word justifying, or even admitting, the crude and obvious doctoring of transaction logs (which I wouldn't be surprised had to be done on Playtech's end). As if I'd forget cashing out a sizeable win, especially when I have email confirmations with transaction numbers.

Forget "advantage play" and "software errors" and all that. Playtech has a casino that altered transaction records. Their response, twice, to my complaints was "we've forwarded your information to Joyland management and you'll hear back from them." It's disgusting.

I really don't expect to see any money from them now, nor do I think that Playtech, with its ever-growing stable of rogue casinos and blind acceptance of a casino group that cancels withdrawals and alters withdrawal records for its users, will do a thing about it. I'd love to be proved wrong.

[sdaddy]

Originally Posted by casinomeister

In Vegas, I was assured by Playetech that all issues will be resolved. I'm just beginning to unpack, so give me a day or so to get both feet planted down....

Good to hear. Will this even include the unpaid players at African Palace/Indio?

[Bruce Hamilton]

Originally Posted by sdaddy

Will this even include the unpaid players at African Palace/Indio?

I doubt even Bryan can squeeze water from a rock.

[sdaddy]

Originally Posted by Bruce Hamilton

I doubt even Bryan can squeeze water from a rock.

That's likely true. Okay, I probably read more into that Bryan's statement, which probably just referred to this case. Neverthess, if Playtech truly wants to make things right, then they ought to address the issues with African Palace as well. Sorry to take this off-topic.

[caruso]

Originally Posted by sdaddy

Will this even include the unpaid players at African Palace/Indio?

Anyone owed anything by Playtech should get onto the Powers That Be in the proposed float on the London stock exchange.

I reckon this is a God-sent opportunity to clear all outstanding player debts at Playtech.

[Casinomeister]

Originally Posted by sdaddy

Good to hear. Will this even include the unpaid players at African Palace/Indio?

It pretty much means that if anyone is owed any money legitimately, they will be paid. I haven't had the time to do many individual follow ups at the moment; I suspect that there is activity in the background that is taking care of each player issue.

[jon593]

Originally Posted by casinomeister

It pretty much means that if anyone is owed any money legitimately, they will be paid. I haven't had the time to do many individual follow ups at the moment; I suspect that there is activity in the background that is taking care of each player issue.

does this mean comp $ will be payed to players who have already accepted a settlement of winnings-comps?

[Bruce Hamilton]

Originally Posted by jon593

does this mean comp $ will be payed to players who have already accepted a settlement of winnings-comps?

If someone filed a lawsuit against you and you made a settlement offer that was accepted, would you want them refiling if you hit megabucks? Poor analogy I know, but the end result is the same.

[jon593]

Originally Posted by Bruce Hamilton

If someone filed a lawsuit against you and you made a settlement offer that was accepted, would you want them refiling if you hit megabucks? Poor analogy I know, but the end result is the same.

i know but i just figured i would get that clarified

[caruso]

Originally Posted by jon593

does this mean comp $ will be payed to players who have already accepted a settlement of winnings-comps?

I would stake a lot of money on that being a "no".

In the first place, an accepted settlement is just that: accepted.

In the second, they seem to have made their stance on that comps issue crystal clear anyway.

Shooting for those 4% comps was just...nuts. Sorry, can't put it any other way. Like playing Russian Roulette with all six cylinders loaded.