Joyland Casino: Problem withdrawal request

[ElDuderino]

Has anyone got a SATISFACTORY settlement from these guys, or are they only offering the $500 they originally offered? I'm in touch with them and giving them one more chance before I let Empire Online know what they're getting into by acquiring Crown Solutions...

[jon593]

Has anyone got a SATISFACTORY settlement from these guys, or are they only offering the $500 they originally offered? I'm in touch with them and giving them one more chance before I let Empire Online know what they're getting into by acquiring Crown Solutions...

i got all my winnings minus comps

[ElDuderino]

Hmm... you still should be entitled to *some* comps, no? Did they decide their rate was too much and they should give everyone zero comps? Oh well, if they don't take the initiative and bargain with me soon, I'm spilling this whole damn thing to every ear at the iPoker network and Empire that I can find. I will also discourage my high MGR friends from playing at Empire. Hell, I generated $800 in rake each of the last two days, I'll just take it back to Eurobet. Hahaha.

[tal23]

I still haven't gotten an offer,
or any response at all since they
emptied my account.

[Jay]

No reply of any kind from Joyland, and no reply from Playtech's fake complaint resolution system (other than a week ago saying that they'd referred the problem once again (with apologies) to Joyland's management, and Joyland would be responding within 24 hours.. Great system.. When you have a problem with casino management, they just forward the issue back to the crooks to "resolve", and then ignore the whole thing).

With all due respect, I don't understand why in most cases, the "evil casinos" list includes the siblings of casinos that rip people off, but here, where a huge number of people have been ripped off, the group gets a free ride -- according to Joyland's own website, they're owned by the same folks as Carnival and ClubDice and USA. And Playtech's resolution system is obviously a sham... they're up to three rogue licensees and counting...

[JohnGalt]

I'm pissed that we still have no explanation at all from the casino or anyone. I still don't know what relationship this casino has with the others in the group, let alone what happened and why they altered transaction logs. In my opinion this is just about the worst thing any casino has ever done because it has never offered any explanation of what happened, what its motivations were, etc. No attempt was ever made to enter into a dialogue. Apparently they care about their players so little that they won't even speak to some of them AT ALL. Even total scumbag rogue casinos sometimes reply to email.

[scrollock]

i vowed to myself not to post on this thread after my last post, but it looks like there is more financial irregularities going on a crown solutions which are possibly connected with them "cooking" the books for their deal with empire.

too long to explain, but it can be found in the other forum

http://www.casinomeister.com/forums/...4459#post74459

[The Gunslinger]

I think Joyland should, in good faith, send out T-Shirts that say

I played at Joyland Casino for the Favorable Comp Rate
and all I got was this stupid T-Shirt

The Gunslinger

[caruso]

Did the $20,000 royal flush fella ever get his money?

[ElDuderino]

Did the $20,000 royal flush fella ever get his money?

I sent them a quite cordial e-mail, and was pleasantly surprised to get a response saying they'd look into my situation. My voicemail is really backed up, but I think they may have called (repeatedly). I will report back when I hear from them via e-mail or phone.

I don't think they realize the effect that the people they stiffed could have on their future business. Heck, maybe they do, I certainly do so. I don't want to alert Empire Online to their actions; I just want my money. Will keep you guys updated.