Joyland Casino: Problem withdrawal request

[jetset]

I find it worrying that Joyland are not contacting everyone they screwed on this disgusting example of bad casino management.

That indicates to me that they are not even sincere about the (reduced) liability they said they would shoulder in reviewing the cases of players generally as opposed to merely those that submitted PABs.

And there has clearly been no attempt to return deposits to losers.

This does not look good at all, and Playtech's silence and apparent lack of interest on their licensee's behaviour here should be of concern to everyone.

[The Gunslinger]

Originally Posted by jetset

I find it worrying that Joyland are not contacting everyone they screwed on this disgusting example of bad casino management.

That indicates to me that they are not even sincere about the (reduced) liability they said they would shoulder in reviewing the cases of players generally as opposed to merely those that submitted PABs.

And there has clearly been no attempt to return deposits to losers.

This does not look good at all, and Playtech's silence and apparent lack of interest on their licensee's behaviour here should be of concern to everyone.

I think so too!

I'd imagine their stratagy is to simple stonewall players until the community would (as they presume) forget about their transgressions. It's hard to keep posting in a thread about somthing that has been having increasingly fewer and fewer developments of interest.

I think everyone should be asking themselves the same question: What exactly can we (as the community) and they (as first hand concerned parties; the players) do to help bring this to a just solution that won't echo fraud unto the world of online gaming for time to come?

The Gunslinger

[Casinomeister]

Just a heads up to any fraudsters - if you submit a PAB through me you're gonna get caught. And I WILL publicly bust you out.

This goes for any past fraudulent activity - I'm not kidding about this. I will trash your PAB and tell the casino to keep your money. Don't waste my time.

Just a little venting on my part...

[cashroom]

Without players online casino has no casino. This is the same group that changed the terms for a bonus at Carnival and changed there deposit bonus terms when Diamond club joined up with them not to mention some of the bad odds at other Playtechs that I joined up at. What are Bet365 the only descent Playtech left. I will just stick to casinos that I know will pay and have good odds unless it is free. I also am learning programming and guess what? Programs do what I say to do and I also can change the scripting if I want.

[Mr. Petre]

Hey Bryan, I just got back to your email.

[andrew26]

Thanks CM for your help in resolving this.

Note my new signature.

[casinomike]

are you guys receiveing emails from CM on your PAB's ?
I haven't seen one, I'm hoping my spam filters didn't block something important.

I did receive an offer for $500 from Joyland but I have not responded, is this my only recourse on my PAB ?

[ElDuderino]

Originally Posted by andrew26

Thanks CM for your help in resolving this.

Note my new signature.

I thought Joyland was going to wait until it was too late to save face, but it looks like they're beginning to do the right thing. Awesome!!!

I'm guardedly optimistic that they will right all the wrongs they have committed.

I'm still disappointed that they said that people who didn't play low risk games were not considered abusers, yet they haven't paid us. Also, I can't speak for others, but their sister casino bonus banned me, which could have only happened because of Joyland, as I previously lost about $2700 at the casino.

Like I said, Joyland overreacted (by bonus banning everyone across Crown (I presume), falsifying logs, and not paying). I neither know nor really care about anyone else, but I lose more than I win gambling online. If they've treated me like dirt, I can only imagine what they did to saavier players.

Dude

[Casinomeister]

Originally Posted by casinomike

are you guys receiveing emails from CM on your PAB's ?
I haven't seen one, I'm hoping my spam filters didn't block something important.

I did receive an offer for $500 from Joyland but I have not responded, is this my only recourse on my PAB ?

If you have received an offer, it's up to you to do what you want. I'm pretty much through with this whole situation. There are only three PAB's that I haven't forwarded yet - but the casino and Playtech should NOT be sitting around waiting for me to send them player complaints. The ball is in their court - they know what to do, they know who to contact. Playing their customer support is NOT my job. I have a website to run.

As far as I am concerned, this whole episode shows a casino at its worse - they blamed everyone to include their software provider (!) and their traffic (players) for their woes. It couldn't have been much worse.

[scrollock]

Originally Posted by Jay

For the record, Joyland has never responded to my requests for an explanation, not even with "we're not paying you because you're a rotten scumbag advantage player". My complaint to Playtech is now two weeks old and I never got anything past "we have received your complaint and will respond within 72 hours". And I did PAB a week or so ago.

Nothing. No offers (though I think I lost enough that I'm not in the "winnings-comps > 0) category, so that's not shocking), no explanations, nothing.

And now that it's perfectly clear that they're really the same group as Club Dice... Well, I would hope that one provably dishonest casino would be enough to rogue the whole lot of them.

i dont how accurate and upto date this is, but according to online casino city club dice is now owned by empire online, but the website still says crown solutions. so does empire online own them now ?

talking about roguing the whole group, with empire online looking to buy sportingbet now we are talking about a whole lot of casinos being rogued, somehow i cant see it happening.

but if empire online do own this group and they then buy sportingbet, maybe you might some be able to achieve some kind of redress in the UK as i guess that empire onlline would technically owe the debt to you.