Joyland Casino: Problem withdrawal request

[hapaboii]

I busted out at Joyland and they had the nerve to offer me some reload bonus. I told them about how they haven't been paying winners anyway and demanded a refund on my $500 deposit. In their response, I couldn't believe that they said this :

"Our Casino is much like any other business; some days we lose money and others we win. We have absolutely no reason to cheat, as being fair will be better for us in the long run."

"You can rest assure that the games are fair and honest, and you do have a very good chance of winning."

They explained how their random number generator is fair, etc. I told them that this was about them cheating players out of legitimate winnings. Apparently they forwarded my messages for further review, doubt I'll hear back.

[jetset]

Well, that's at least two losing players who were not given their deposits back - anyone know of any others?

[TeddyFSB]

Well, that's at least two losing players who were not given their deposits back - anyone know of any others?

I lost my $500 deposit but haven't heard anything. However, my understanding is that Joyland is now trying to return winnings-comps to the winning players. Under this policy I am not sure how losing players can justifiably claim to be shafted by Joyland. I believe there were 3 possible solutions that Joyland could argue for: 1)return all deposits including those of losing players, 2)return all winnings-comp point winnings, 3)pay everyone fair and square. Seems to me that losing players should be entitled to something only under option 1). It should be noted however that Joyland started off with option 0)steal all winnings and losing deposits, and they now think they can get away with option 2).

Anyway, personally I am not planning to PAB over my $500, I'd rather see the winning players get all the winnings (including the winnings from comps of course).

I also wonder if Joyland is contacting now all players they shafted or only the players who PAB'd. I'd like to think that they are contacting everyone, but I wouldn't count on Joyland.

[thelawnet]

qazwsx
Registered User Join Date: Aug 2005
Location: .
Posts: 10


ROFL

Today, 10:01 AM
casinomeister


Forum account deleted

--------------------------------------------------------------------------------

hhlqh's account has been deleted. From the registration sign-up rules:

When filling out your registration information, please refrain from entering merely an "*" or "-" or "dfdfd" in the "about you" or "location" fields. These are considered "bogus" answers and your application will be discarded.

Please feel free to re-register without bogus answers.

So uh, why is it ok for suspected casino shills to post bogus information, but not ok for this random poster on the poker forum?

[GrandMaster]

I lost my $500 deposit but haven't heard anything. However, my understanding is that Joyland is now trying to return winnings-comps to the winning players. Under this policy I am not sure how losing players can justifiably claim to be shafted by Joyland. I believe there were 3 possible solutions that Joyland could argue for: 1)return all deposits including those of losing players, 2)return all winnings-comp point winnings, 3)pay everyone fair and square. Seems to me that losing players should be entitled to something only under option 1). It should be noted however that Joyland started off with option 0)steal all winnings and losing deposits, and they now think they can get away with option 2).

If Joyland only pays winning minus comps then losing players can argue that they only played at Joyland because of the promotion, and since the casino does not honour the promotion, then their play should be voided and there deposits refunded. I don't think that Joyland management will agree with this, but casinos should not be allowed to advertise promotions, then only pay the winners what they would have won anyway and pocket the losers' money.

[Casinomeister]

So uh, why is it ok for suspected casino shills to post bogus information, but not ok for this random poster on the poker forum?

It's a matter of catching it in time. For a while, all new registrations were moderated - in other words they would be reviewed before admittance. This was in response to a bunch of spammers from Russia who were nailing this board, WOL and a number of others with spam. This was his m.o.; sign up at a board usually several times a day with "*" or ghghg in the fields.

He tired of having these accounts deleted and he went away. So now new registrations are not moderated anymore. But nevertheless, when people do sign up like so, I delete them when I come across them.

hhlqh signed up, made a couple of cross postings before I caught it, then wham he got nailed. Since then he's re-signed up with information in the fields.

When qazwsx signed up, he made a number of posts before I woke up, made a pot of coffee, and reviewed his info. And since he had a lot of interesting things to say - I let him continue.

I think there are a number of people who are glad I let him continue to post. He seemed to know a lot of things that some of us didn't realize. Don't you agree?

Too bad he's chosen not to post anymore.

qazwsx

[thelawnet]

When qazwsx signed up, he made a number of posts before I woke up, made a pot of coffee, and reviewed his info. And since he had a lot of interesting things to say - I let him continue.

I think there are a number of people who are glad I let him continue to post. He seemed to know a lot of things that some of us didn't realize. Don't you agree?

Too bad he's chosen not to post anymore.

qazwsx

Well that seems sensible enough.

I guess you have his IP address (es?), and as a courtesy to the rest of us who follow the rules and post our locations and info, it would be only fair if you let us know where it reverses to/who owns it, whether it is an ISP or whatever.

[caruso]

If Joyland only pays winning minus comps then losing players can argue that they only played at Joyland because of the promotion, and since the casino does not honour the promotion, then their play should be voided and there deposits refunded.

You would be pushed to call this comp point...err...glitch / mistake / cock-up (or whatever) a "promotion".

Interestingly, I see that the promo (the actual one, not the comps) has now been changed. Even more interestingly, I cannot find a single term or condition relating to it anywhere, having fine-toothcombed the site. When I click on the promo advert, all it brings up is the download.

Covering all traces of the evidence?

Then there's that wretched "floating" download button, always hovering in your face. What a horrible, tacky site.

The person I feel sorry for in all this is the fella who hit a 20K royal - I hope the hell he gets paid. To hit such a nice win and get screwed must be galling beyond belief. At the very least, the casino must honour the winnings from the promo, even if they re-calculate the comps.

All of this confirms my opinion that shooting for these 4% comps was a gargantuan error of judgement on the part of the players. The casino just wasn't going to pay.

[ElDuderino]

This group is horrible. Today I asked for a withdrawal reversal bonus (as I had been given one last time I was fortunate enough to withdraw) at Monaco Gold, and I got this:

"Dear xxx,

Greetings from Monaco Gold Casino. This is Denise from the support team.

We have received your request for a bonus for reversing the withdrawal. However, we regret to inform you that your bonus request has been declined by our system. The reason may be as a result of your history in online gaming and/or banking and credit card systems. The reason may also be as a result of gaming habits the casino determines to be bonus abuse. In any event, we are unable to credit your account with the bonus you have requested. Please note that this is done in accordance with our casinos Terms of Use which and be found at www.monagoldcasino.com/termsofuse.html and reads as follows:

“The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered in Baccarat, Roulette, or Craps. The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future.”

We sincerely apologize for any inconvenience caused, and hope that we have your cooperation and understanding in this matter.

Should you have any questions or concerns, please do not hesitate to contact the Monaco Gold Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

xxx
Monaco Gold Casino"

That's horrible. I didn't wager on roulette, blackjack, or craps, and the last time I played at their casino I WAGERED OVER £200,000 FOR A BONUS WITH AN 18,000 WR!!!!!! Good gravy, if that's bonus abuse, I'll be a monkey's ass.

I am hopin Bryan's only biting his tongue until Joyland shows they really intend not to do anything, because this is really, truly sickening. Joyland won't even acknowledge that they're part of Crown Solutions, then they use the fact that I played at Joyland fair and square, got screwed by them, and then bonus banned.

I'm going to stop before I say anything I'll regret, but time is rapidly coming to the point where I'm going to let EVERY SINGLE CASINO AFFILIATE I KNOW ABOUT THE ROGUISH BEHAVIOR OF THIS GROUP. Monaco Gold didn't say a damn thing when I busted my initial bonus there, but I dare win a bit, and I'm an abuser. Disgraceful.

[jetset]

I think Grandmaster makes an excellent point here, although like him I doubt this Joyland management will honour their obligations on the comp points issue:

QUOTE:
If Joyland only pays winning minus comps then losing players can argue that they only played at Joyland because of the promotion, and since the casino does not honour the promotion, then their play should be voided and there deposits refunded. I don't think that Joyland management will agree with this, but casinos should not be allowed to advertise promotions, then only pay the winners what they would have won anyway and pocket the losers' money.
UNQUOTE

And we will likely not know what the end result of all of our efforts have been because Joyland will be picking off the complainants with direct individual offers and probably not addressing everyone prejudiced by their questionable actions in this sorry affair. Their deployment of the non-disclosure and positive posting conditions says a lot about their integrity in this issue imo.

So unfortunately, they will probably get away with most of the consequences of their screw-up, although the damage they have done to their reputation will linger for some time and that will cost them some business in the medium term.

But if they continue to operate like this, imo they will not survive or grow.