Joyland Casino: Problem withdrawal request

[jetset]

Originally Posted by Vesuvio

Now there's a quote worthy of Joyland

I agree - one for the classics in online gambling!!!

[thelawnet]

It is pointless to respond to your bile, as its convincing nobody. Blah, Blah, the casino clearly stated the comp ratio in the software, but people who played were somehow evil for doing so. yeah whatever. I would suggest that there is no point in responding to any more of this garbage. Lets instead move this on to you, who claim to be interested only in poker, but yet have an intricate knowledge of this situation. You only signed up yesterday, but claim to be concerned about bryan and this forum. You claim that all the innocent players were paid, and you are just here to defend poor joyland. You claim to know what was done to transaction records. You are convincing nobody with this anonymous charade. So come on, forget joy land, let's talk about you.

[JohnGalt]

Originally Posted by qazwsx

ROFL

The same John Galt that spends 23 hours a day posting at bonuswhores? The same John Galt that may not have been involved, but has a dozen friends that are owed five figures?

Yes, he is uninvolved and unbiased </sarcasm>

I guess all you did is go to BW and check my username to see how many posts I had. Why don't you try READING THE BEGINNING OF THIS THREAD.

While I don't have any animus towards the posters at BW, they are not my "friends", they are just random people on the internet, none of whom I have ever met. My position as stated has been about as pro-casino as it gets, that I felt this was a mistake that players took advantage of and that their comp points should be recalculated to the right amount. However, there is clear evidence of wrongdoind by Joyland that apparently you just want to sweep under the rug. Good strategy, and good luck.

[mary]

Anybody try contacting Antigua on this? Modifying the play or transaction logs is probably a violation of their license.

A note of precedence: Cryptologic paid out millions to players who had won when Crypto got hacked.

As the Gunslinger points out, this was a configuration value entered by an employee, not a software glitch or outside attack. The company should be held liable. To do otherwise is to give them a free pass to screw around with the comp point system to entice deposits and rip off players whenever they feel like it. The fact that they have not proactively contacted their losing players in this situation shows that they're happy to take advantage of it to their benefit.

[scrollock]

qazwsx, anychance that you are the now unemployed comps manager for joyland? hence your anger & vendetta in this thread, also judging by your example of a risk free bet, you certainly have the same level of mathematical ability.

[Aindreas_Daoc]

Originally Posted by scrollock

qazwsx, anychance that you are the now unemployed comps manager for joyland? hence your anger & vendetta in this thread, also judging by your example of a risk free bet, you certainly have the same level of mathematical ability.

Now I'm reading this thread purely for entertainment.

[TrixSlice]

Top three posts:

Those players, who abused the system, will not receive their withdraws, because they used a breach, instead of letting us know about it.
I am aware of the fact that this should had been traced by us, and it was

This ^ cracks me up. Darn you guys! The ship was going down and no one told the captain! Arg!

As far as the transaction logs, they were not altered in ANY way. They were corrected.

These ^ are the words of a pyscho.

.. also judging by your example of a risk free bet, you certainly have the same level of mathematical ability.

^... so so true. This one just mirrors the crap I talk about how poorly most casino operators.. don't operate.


My transactions weren't altered, probably because I made zero dollars even after the huge amount of comps I earned. Maybe next time, eh QAZWSX?

PS - I just posted this thread and realized it is getting more offtopic then it should be, as CM pointed out.

So is it Empire Poker that bought the whole buliding? Crown, Imperial E-Club, Intercont.? I think someone should give them a call, point this out to them. This is pretty important, as if Joyland continues to lie to thierself, it's going to bring down that whole group. Each and every casino that shares their building even if they are not truly related. That's just how business is: ruthless. But you still gotta pay the customer.

PSS - Also, someone with good standing should also contact Antigua or the legal jurisdiction where Joyland is based. Perhaps we should start compiling any screenshots and saved emails people have in a *case* folder? I've never filed a PAB, so I'm not sure if Bryan accepts screenshots and emails as proof, but it's probably worth compiling.

[Casinomeister]

I have just forwarded the PABs that have come in since yesterday (after I opened the PAB back up) to Playtech and Joyland.

So far a total of 16 complaints have been filed via the Pitch a Bitch section totalling in the neighboorhood of around $111,000 in claimed winnings.

[scrollock]

Originally Posted by mary

Anybody try contacting Antigua on this? Modifying the play or transaction logs is probably a violation of their license.

A note of precedence: Cryptologic paid out millions to players who had won when Crypto got hacked.

As the Gunslinger points out, this was a configuration value entered by an employee, not a software glitch or outside attack. The company should be held liable. To do otherwise is to give them a free pass to screw around with the comp point system to entice deposits and rip off players whenever they feel like it. The fact that they have not proactively contacted their losing players in this situation shows that they're happy to take advantage of it to their benefit.

as someone said this thread is becoming off-topic, rather than concentrating on the problem at hand.

I would have to disagree with you mary, about that the casino should be held liable because it was an employee that had enterted the value. i have worked in the industry before and know that input errors are very common and if every casino/bookmaker was held liable to them all, then each one would be bankrupted at some point.

however what makes this case different, is that the evidence is clear that a "wrong value " wasnt entered, but a value that was decided by management, which was then entered correctly by the input operator. it was not a case of an input operator being handed a figure to input into the system, who then consequently entered a different figure.

the evidence for this, is that they changed the figure from a 100 to a $, to 150 to a $, if the original figure was input so grossly wrong in the first place, then why the small change in its value, when it was corrected? and even after it was corrected, it was still possible make money by using optimimal play, i find it highly unlikely that a casino would make the same highly expensive mistake twice.

it is quite clear what has happened,a very incompetent promo manager took the decision to set the comps value at 100 to a $, they then seen that were losing money, so then thought "lets change it 150", they were then still losing money, eventually at some point they have managed to call in some body who can count, who has then pointed out what the problem is.

even if the first figure was a mistake, the second figure wasnt, as a decision was taken to change it to that, but as that was so close to the first i can only conclude the first figure was what was intended.

if it was a computer glitch or an input operator typo, then i would have to take the stance of john galt, however as the evidence is contary to this, then i will have to take the opposing view, in that everyone should be paid.

[Jay]

Originally Posted by qazwsx

As far as the transaction logs, they were not altered in ANY way. They were corrected.

Says the casino employee, pretending to be a third party. You seem to know a lot about it.

In my case, I requested a fairly large withdrawal. I got an email confirmation of the withdrawal request, with a transaction number. It was declined without comment by the casino, and the money disappeared. Emails to the casino went unanswered, and they didn't answer their phone. The online transaction logs were changed to remove my large withdrawal altogether, though two smaller withdrawals were "declined" also, but remained there. Of course, I have the EMAILED transaction numbers...

I'm so glad they "corrected" the logs by removing the declined transaction. That was very confusing before they "corrected" them to remove evidence of their actions.

And Playtech's "72 hour response" to my complaint is now 2 days overdue.

Anyway, now I see that Joyland has responded HERE, first with some BS about how everyone is satisfied, and then after that lie didn't stick, with a long explanation (three weeks after the fact) about what happened and why they confiscated all the funds, and now something about how they'll reconsider if people re-complain about it?

They have my email. They have my phone number. If they're so freaking honest and above-board, why weren't any of those explanations emailed to ME? Surely they knew what they were doing right around the time they blocked my cashouts and stole my money.

They post good intentions in public, but make no effort to actually inform their customers personally about why they did what they did. Why should I have to re-submit a complaint? Did they purge my original complaint from the system along with the logs, so that they could make the claim that everyone involved was satisfied? Is there ANYTHING honest about this casino? Is Playtech itself now condoning rogue licensees, who can have second thoughts about their promotions after the fact?

Just asking.