Joyland Casino: Problem withdrawal request

[casinomike]

hello,
I am having similar problems with Joyland. I signed up to their casino on the 4th of August and deposited $500 and did receive an $808 signup bonus. I played some video poker (allowed by their terms) and had a very good run, then played blackjack (also allowed) and had some more very good luck. I made some cashouts that night just over ten thousand USD. I also played well over their required wagering for the bonus, and it was removed from my account on cashout.

much to my suprise they simply refunded my $500 deposit, and locked out my account. I have not been able to login to the casino since 8/5, and have received minimal support. Their email reply said I would be contacted as soon as possible (I have not yet been phoned). I have made attempts to call their support but could not reach anyone. Now I am reading about people having problems with this casino as well ? how should I proceed?

[Casinomeister]

These are the forum members who have PABd about Joyland:
sookie
Josyck
rufim901

The response time is very slow, and Playtech's "player inquiries" form is down, which really pisses me off. I've requested Playtech to get this back up as soon as possible.

[sirius]

Joyland was launched in early 2003. At the time it was independent (license Joyland Gaming Inc. but the license closed in March 2004) and you could choose to view it as either a Korean language or English site.

Crown Solutions Gaming Limited is the new casino license name for Club Dice from January last year.

The Club Dice group have had problems before. I remember one person claimed they stole thousands from his account but the casino claimed he played the money out. I also had a lot of problems with them.

Club Dice was the first Playtech Licensee. Although now called Crown Solutions Gaming, the company and license name used to be Celebrity Clubs GY Ltd / Club Dice Casino Ltd and the company address was from Nicosia, Cyprus (I've noticed a lot of casino companies from there and this includes the infamous CasinoBar).

[sirius]

I think you can assume Club Dice has strong ownership links to Playtech as it was their first licensee and Playtech was based in Nicosia, Cyprus too.

[Josyck]

Joyland called me yesterday. They told me that there was a software error that gave me more comp points than usual and therefore all my winnings were void and my deposit returned because I had played risk free. What?????.
This is not true. I did not play risk free! I played with my money and the bonus I received for signing-up. I am lucky and I win, then I cash my comps and I withdraw. The next day I reverse the withdrawal and I continue playing with that money and win more and withdraw again, and now they invent this story to not pay me my winnings.

This is absolutely incredible!

[Johnny Empire]

Have you yet taken action?

Curiously, is your PAB one of the three listed in the newsletter?

Have they responded at all to attempts to contact them.

This kind of action is very disturbing

The Gunslinger

I haven't PAB yet because Bryan is on vacation. Playtech has been down.

I did contact the casino CS. They said there was a bug in their system, and so they were voiding all wins for that day. Deposits were being returned instead.

Somehow I don't think deposits were returned for people who busted out though.

[hofdaddy]

I am in the same boat as the rest of you. The first time I talked to CS they accused me of being dishonest. The whole system was like this for a week before they caught it. I ran up $6200 there and even ran up a $2000 session under their "new" rules and they still declined my withdrawls. I got my original deposit back of $500 but they are claiming that my winnings were all comp points which is entirely untrue.

I sent an email to the manager yesterday and was immediately called by a CSR. We talked for about 30 mins and I explained what was going on and she called me back about 10 mins ago. She said that it was "managements decision" to not give me the $2000 that I won under the "new" rules but also not give me anything but my deposit. So basically I played about 12 hours of BJ and JoB for nothing.

[andrew26]

I am in the same boat. I won $356.75 playing by the rules the casino set up. I requested a withdrawal and even provided the documents they requested to validate the withdrawal.

When my withdrawal hit Neteller, it was $356.75 less than what they had confirmed earlier.

This, to me, is the worst kind of sleazy trick a casino can pull and makes me think twice about the whole concept.

[schankwart]

Josyck, this is one of the top three most disgusting excuses for non-payment that I have heard from any Online Casino EVER, and believe me, I have heard quite some.
Joyland seems to attempt a mass rip-off at the moment. I can not imagine what they are up to but this scam needs to be shut down immediately and all players paid.
Phew.

[JohnGalt]

To shed some light on the situation, they did indeed have an obvious mistake in their comp point system, which apparently (according to hofdaddy) lasted for an entire week (I knew of the mistake but not the time period).

This mistake was, they were giving 4 comp points for every 1$ wagered, and they converted comp points to $ at the rate of 100 comp points for every $1. Obviously this is a 4% rebate, which is obviously a mistake, and it must have been especially obvious to the people complaining here.

Also, this happened during a transition in their comp points system. Before the mistake it was 4 points/$1 wagered, 4000 points to $1 cash, afterwards it was 1 point/$10 wagered, 100 points to convert to $1 cash. So you can see, they made a mistake (a really, really stupid mistake) in the transition.

This is open to debate, but in my mind they are within their rights to retroactively change the comp points to what they should have been, since this was an obvious error people were taking advantage of. However, voiding actual winnings and altering transaction histories is 100% unacceptable.

I think everyone here should put out in the open how much of their winnings was from gambling and how much was from comp points. I mean I understand there's another factor here of people getting lots of comp points and then using them to run up a huge balance where otherwise maybe they would have busted, so I guess any winnings generated purely with converted comp points could be taken back as well.

But when it's part converted comps and part their cash, I'd say the winnings have to be honored, and if someone just deposited, got the bonus, won money, converted their comps, then cashed out (which I feel is the majority situation here) then the winnings should be honored, minus the extra comps.