Joyland Casino: Problem withdrawal request

[jetset]

Posting another belated, detailed (and very controversial) *explanation* like this is not a solution to this mess, although players should note the offer to review specific cases where they (the players) feel they have been treated unfairly.

Unfortunately, this *solution* does not cover the probably significant number of players who don't frequent message boards and legitimately thought the comp points were intended as a real incentive to play....and win.

Judging by the comments made by players here and elsewhere, I get the feeling that all the disqualifications were NOT (as Joyland claims) justified. This was clearly a casino error, and the players are being made to pay for it imo. That is not treating the customer with respect or integrity imo.

And we still have that expunged transactions log question unanswered.

This is not reflecting well on Joyland in my view.

[Amsterdamn]

Update:

After the post on this forum, I contacted Joyland Management and asked them to re-examine my betting pattern for abuse of the comps system. Because I believe I didn't abuse the system, I just hit the Convert Comps button after playing.
Today I was called by Joyland and was told they have credited my account with my winnings, minus the money from the comps. What I think is a fair solution.

So if you believe you didn't abuse the system, contact the Joyland Management and ask them to re-examine your betting history.

[freakin]

Update:

After the post on this forum, I contacted Joyland Management and asked them to re-examine my betting pattern for abuse of the comps system. Because I believe I didn't abuse the system, I just hit the Convert Comps button after playing.
Today I was called by Joyland and was told they have credited my account with my winnings, minus the money from the comps. What I think is a fair solution.

So if you believe you didn't abuse the system, contact the Joyland Management and ask them to re-examine your betting history.

So lets say they offered an incredibly generous $1000 bonus with a 2x wagering requirement because of their own error which you deposited for and played through.

You cash out a healthy profit (D+B+Winnings) and they first steal all of your profits (including B+Winnings) then they decide they'll give you your winnings later, you think thats fair?

You weren't abusing the system and they still didn't pay you what they owed you from their 'software glitch.' I'd be pissed.

Freakin

[caruso]

So lets say they offered an incredibly generous $1000 bonus with a 2x wagering requirement because of their own error which you deposited for and played through.

The situations are not entirely analogous: in what circumstances could this be claimed as an error by the casino? If you had screenshot confirmation of written terms at 2X, there would be no way for them to claim an error.

With such a gargantuan cock-up this was always on the cards. Sucks, I know, but shooting for payment on this 4% comp rate was playing with some serious fire.

[The Gunslinger]

With such a gargantuan cock-up this was always on the cards. Sucks, I know, but shooting for payment on this 4% comp rate was playing with some serious fire.

I understand what you're getting at, but I respectfully disagree.

I don't really think that a casino's likelyhood not to pay should lend to it's consideration when defending the non-payment of players.

Players "cashing in" comp points is not actionable proof that they were "abusing" it.

The Gunslinger

[freakin]

The situations are not entirely analogous: in what circumstances could this be claimed as an error by the casino? If you had screenshot confirmation of written terms at 2X, there would be no way for them to claim an error.

With such a gargantuan cock-up this was always on the cards. Sucks, I know, but shooting for payment on this 4% comp rate was playing with some serious fire.

Joyland's webpage during the time period in question said that comp points were paid out one for every .25 wagered (just like the rest of the Crown Solutions casinos) and it said that the rate at which you can cash in comp points depends on your VIP status. Is it unreasonable to assume a player depositing for a VIP High Roller bonus would not be made a VIP with a higher than average comp point cashin rate?

Freakin

[uscblackjack]

All I can say is WOW!

If Playtech will not fix this mess, then Playtech software should be list as rogue. If the software allows for doctoring of logs, then the software is risky to play.

I understand that Casino really screw up, but players play to win. They don't play to lose money, and they make the rules before hand. THEY SHOULDN'T BE ALLOWED TO CHANGE THE RULES AFTERWARDS!!

This is BS and Playtech needs to fix it.

[Amsterdamn]

After my account got credited (~ $1100) and I cashed-in, Joyland contacted me saying they forgot to subtract the 808 bonus. On the previous call I was told I could cash-in the full amount.
I only got ~$300, so that sucks. I'm done with this casino.

[caruso]

I understand what you're getting at, but I respectfully disagree. I don't really think that a casino's likelyhood not to pay should lend to it's consideration when defending the non-payment of players.

I think your disagreement comes from misinterpretation of my post as defense of non-payment, which it absolutely wasn't; my point was simply that this was an extremely risky situation to attempt to exploit - it had nightmares written all over it, for the reasons I suggested above.

Joyland's webpage during the time period in question said that comp points were paid out one for every .25 wagered (just like the rest of the Crown Solutions casinos) and it said that the rate at which you can cash in comp points depends on your VIP status. Is it unreasonable to assume a player depositing for a VIP High Roller bonus would not be made a VIP with a higher than average comp point cashin rate?

The key being "assume". However VIP anyone is, a 4% comp rate is extraordinary. To achieve such a level, if such exists, a player would have to be a seriously known quantity as a provenly serious sucker, with a lot of sucker-play history in the bag at the casino in question. To achieve that 4% level on signup is, I'm sure, unheard of. On that basis, yes, this was an unreasonable assumption. And again, the key is "assumption": there was no written backup to any of this. It was always going to be far too easy for the casino to fudge its way out of.

At the risk of chasing my own tail here, again I say: kudos to you folks for a good spot and a ballsy shot, but the potential payment issues in my opinion far and away outweighed the potential winnings. Ten bucks or a million, if they ain't going to pay, don't touch it.

[jetset]

After my account got credited (~ $1100) and I cashed-in, Joyland contacted me saying they forgot to subtract the 808 bonus. On the previous call I was told I could cash-in the full amount.
I only got ~$300, so that sucks. I'm done with this casino.

These guys just go from bad to worse, it seems and by now they know damn well that their actions lack integrity and fairness.

That being the case, they are best left to sink into oblivion in my view - who knows what trick they will next try to play.