Joyland Casino: Problem withdrawal request

[BJesus]

Time for player action I think.

Total boycott on all Playtechs until they get involved Joyland need to at least start showing they are not thieves and reverse some decisions.

People who have won without comps from the sign up need paying otherwise the email is a lie and at last we have written proof.

Who are the happy players on the phone I certainly was not.

JETSET what will happen to them if they stand by these decisions?

And we need a seperate discussion on £25+ per hand Video Poker is it no risk?

[jetset]

Here are some of the options if these people do not come right:

1) The obvious one is to withhold your future business from them...and that's more effective if you email them and tell them your doing it and why and want your account closed. If enough players do that they will see the practical effect of their actions and that focuses the mind of casino operators wonderfully.

2) Spread the word about their play to protect other players who may not know about this behaviour.

3) Lodge complaints with Playtech through their disputes channel - again a significant number of complaints helps to reinforce the message that players are pissed about this.

4) Bryan will have already noted this and I anticipate he will lend his weight to these complaints. It may be an idea to submit them as PABs, too, perhaps noting that you have also complained to Playtech so Bryan knows where he is with this.

5) Depending on the jurisdiction, it sometimes pays to make their license hot with legit complaints to their licensing jurisdiction.

6) These guys are going into Casino Cautions this week as I see no signs of a fair resolution here so far.

[DrNo888]

I certainly have not been contacted by phone, email, or any other channels.

[Pinababy69]

Did I miss something? I did not even see a mention of the alteration of players logs/history?

[BJesus]

Thanks Jetset for the reply.

I will close all my Playtech Casino accounts tonight

I have never had reason to close a single casino account in the past.

[120sam]

I'm boycotting playtech already, and I'm not even involved in this, just horrified by it.

How's this for an idea - we all get spam from playtech casinos right? I keep getting stuff from Club Dice etc anyway. How about every time you get some playtech casino spam, you click on reply, copy a link to this thread, and click on send. If we all do it they'll get the message pretty quickly, and other playtech casinos will start putting pressure on playtech to sort out Joyland.

[juanage187]

Hi everyone,
I found this thread from a search on Google after having the same problems with Joyland Casino. I had some great luck and won a good amount of money playing blackjack, video poker, and slot machines. Now my account is locked and I've only received my original deposit back! I feel I am being treated horribly just because I was a winner. I just read the post by liatk speaking for Joyland, and he said they did this because of risk free bets! How is betting $50 a hand in blackjack and video poker risk-free? I am glad I found this site, and hopefully we can work together to help get everyone paid.

[ElDuderino]

Originally Posted by liatk

To all Joyland Casino players ,

We reviewed the players who played at Joyland Casino and the Casino management decided to cut the winnings of players who were seen to be abusers of the system. These "abusers" were the people who saw the failure in the system and played non-risky games in order to accumulate as many comp points as possible. Joyland's fraud department then refunded the initial deposits of all those players and decided to call each one of them personally.

What a joke... I bet $100/spin video poker, which is the same that I have bet at other Playtechs BECAUSE I AM WILLING AND ABLE TO GAMBLE. Non-risky? I challenge you to deposit $1500 OF YOUR OWN MONEY at an online casino and bet $100/spin and tell me it's non-risky. Hmmmph.

Originally Posted by liatk

All players that play at Joyland Casino have to agree with the terms and conditions prior to playing where it states that the Casino Management is able to make decisions such as this. If you wish to re-read these terms and conditions please see http://www.joylandcasino.com/en/terms.html.

I *DID* read the t and c, and I faithfully followed it.

Originally Posted by liatk

If, by mistake, some players still have not been contacted via phone, be sure that you will be contacted - we will NOT forget you!
All players we have managed to reach over the phone were pleased, satisfied and full of understanding.

I have asked, repeated, to be contacted via e-mail so that I have a firm record of my correspondence with Joyland. You behavior in this matter leaves me no other choice than to have a paper trail of our correspondence.

Originally Posted by liatk

There was no intention from the Joyland Casino to offend anyone, they simply intended to protect themselves against casino abusers.

There's that phrase again. Either your grammar is terrible, or you're deeming me a bonus abuser. Ha! I can only imagine how you treat ACTUAL abusers... do you cut their toes off?

I consider my treatment by Joyland in this matter a personal affront. I hope Bryan, after seeing all the facts, gets us paid OUR MONEY. If I don't get paid and/or I keep getting lied to and belittled by Joyland, I will never play at any Playtech casino again, and I will follow through on this solemn vow: I will cost Joyland as much business as I can through negative word of mouth, whereas up to now, I have done nothing but sing Playtech's praises. And that, my friend, is a promise.

[ElDuderino]

P.S. I just googled "joyland casino" and this thread was the first hit, under CASINOMEISTER CASINO COMPLAINTS.

Joyland is being very penny wise and pound foolish. It's not too late too admit you're wrong and rectify the situation.

[thelawnet]

Originally Posted by liatk

To all Joyland Casino players ,

In response to the CasinoMeister forum posts, we trust the following explanation will clear up everybody's questions and confusion.

The main issue revolves around the fact that there was a mismatch in the way comp points were calculated.
We reviewed the players who played at Joyland Casino and the Casino management decided to cut the winnings of players who were seen to be abusers of the system. These "abusers" were the people who saw the failure in the system and played non-risky games in order to accumulate as many comp points as possible. Joyland's fraud department then refunded the initial deposits of all those players and decided to call each one of them personally.

This is untrue. It is a real shame that you are choosing to slander people who did nothing of the kind. Perhaps you need some lessons in statistics, but playing video poker at maximum (or indeed minimum) stakes, is anything but non-risky, and people stood the chance of losing money (and indeed I believe one poster in this thread lost all his deposit).

All players that play at Joyland Casino have to agree with the terms and conditions prior to playing where it states that the Casino Management is able to make decisions such as this. If you wish to re-read these terms and conditions please see http://www.joylandcasino.com/en/terms.html.

Perhaps as you are making the decision to steal players winnings, you should do more than simply say 'read this long document', and you could perhaps point to the sentence where you say 'we can steal your money if you win'.

If, by mistake, some players still have not been contacted via phone, be sure that you will be contacted - we will NOT forget you!
All players we have managed to reach over the phone were pleased, satisfied and full of understanding.

Ha ha ha ha.

Joyland - "Hello, This is Joyland casino. We're stealing your winnings. We know that you won £20,000 playing video poker and continued to play after that because of the high comp points, but we have decided that you were playing 'no-risk', so we are going to steal your money'

Player 'Oh wonderful Joyland, land of happiness, I can see where your casino gets its name. I am so pleased to hear this news, I have reached a new level of joy and understanding.'

Yeah right. What a lot of rubbish. If you

(a) refuse to correspond by email, but contact people by phone to avoid creating a paper trail
and
(b) confiscate everyone's winnings

who is happy about that?

Those of you who have not been contacted by Joyland support, or those who have further queries, please could you call the Joyland support again.
Toll Free US/Canada: 1-866-516-0607 and International: 1-268-481-2265

Perhaps you could reply to people's emails as well?

We would like you personally invite you to come back and play at Joyland casino despite the past matters.

Yeah great idea.

Player deposits £500. Player hits Royal Flush

Player cashes out. 'Dear Player, due to a pattern of bonus abuse, blah blah blah, we are stealing your money.'