African Palace Casino STOLE my money

[watercreature]

Hi XXX

Thank you for playing at African Palace Casino.

It has been noted that you have not taken part in promotions offered by
African Palace Casino and its affiliate casino's in the true spirit as
intended. From your pattern of play at African Palace Casino and other
affiliated casino's, it has been noticed that you only generate the sub
minimum wager required in order to be entitled to cash out after
receiving the bonus.

On at least one other affiliated casino, you again wagered the sub
minimum required in order to be allowed to cash out after receiving the
bonus and never returned to this casino to play further. When we plan our
promotions, the aim is to reward loyal and regular depositing players
with FREE bonuses. Unfortunately, your pattern of play across our
affiliated casinos has not shown this intention of becoming a loyal and
regular depositing player.

As a result, as per our terms and conditions, your initial deposit has
been returned to you and all bonuses and winnings have been declared
void.

You are most welcome to continue gaming at African Palace Casino. You
will however, not qualify to receive any future promotional bonuses.

Thank you for your cooperation and patience with this matter.

Should you have any questions or concerns, please do not hesitate to
contact the African Palace Casino Support Team. They are available 24
Hours a day, 7 days a week, at:

E-mail: support@africanpalacecasino.com
Toll Free: USA: 1800 704 5870 UK: 0800 917 5936 Canada: 1866 682 3483
South Africa: 0800 66 77 88
International: +1 800 704 5870
Fax: +1 800 931 1066


With Best Regards,
African Palace Cashier Department

African Palace Casino
http://www.africanpalacecasino.com/

They stole $1600 fromk me

I have never played at their afflilate "indio casino" and I have played at 4 playtechs which are the clubdice sticky group and megasport casino which i have busted out of all 4. Please help, I am also going to pitch a bitch and hope the meister can help me out

[Dirk Diggler]

Oh my god!

So the player meets the wagering requirements as set out by the casino and they steal their winnings........because they met them

What a complete joke! I mean this bonus is even sticky so it's not as if the casino is even giving away free cash.

Watercreature - IIRC their affiliate manager or the like is on this forum and has helped players in the past so you should try him first. He should be under 'Casino Operators' which is written in blue towards the top of the forum.

[tim5ny]

I love the part when they say that you are welcome to continue gaming at African Palace. Don't you feel honored that they will still let you play after stealing your money like common criminals? I hope they pay one thousand fold in lost business after people read this thread. I hope you get your cash and run.

[jetset]

These guys were a problem when they were with Futurebet (remember that wrangle they had with FB over software with the players caught in the middle and neither side giving a damn until they had to?)

They've been relatively low profile since switching to Playtech software, but it looks as if they're starting their nonsense again, which may well indicate that they're running low on cash.

Bad history + new bad treatment of players = red flag.

If that affiliate DD suggests has no success I would take this straight to Iris Toledano through the Playtech dispute channel on their site - on past record the guys who own this operation and Indio are bum communicators.

[Casinomeister]

Mathew Peters is their affiliate manager who is a member of this board:
http://www.casinomeister.com/forums/members/mathew-peters.html

I PMd him last night to notify him of this thread.

[tesla]

I got the exact same message as watercreature! Obviously African Palace is still up to the same old tricks. What really annoys me is that I don't even get FREE money since the bonus is taken away.

[watercreature]

Thanks for all the reply here is there reply
Hi XXXX

Thank you for your email.

Please understand that it is not our intention to with-hold your winnings. In the true sprit of gaming enjoyment we offer bonuses to enhance your gaming experience. We do, however, take special notice if these bonuses are abused, simply to meet the bare minimum in wagering requirements.

We assure you that all the money you have deposited, has been refunded and as such don't see this in a discriminatory light. From your pattern of play at our network of casinos, it has been noticed that you only generate the sub minimum wager required in order to be entitled to cash out. When we plan our promotions, the aim is to reward loyal and regular depositing players with FREE bonuses. Unfortunately, your pattern of play has not shown this intention of becoming a loyal and regular depositing player.

We believe that abuse of the bonus system is unfair behavior on the players part. We also feel that winners are our ambassadors and as such don't like to with-hold winnings, but in the name of fair gaming we can't be taken advantage of when offering bonuses. Please also note that our terms and conditions do clearly state that, 'In the event of any dispute regarding a wager or winnings, the decision of the casino shall be final and binding.

Based on the above explanation, I sincerely hope that you understand the reasons for us taking this stance.

Warm Regards,
Cashier Department, African Palace Casino

Email: support@africanpalacecasino.com

Toll Free Phone:
USA:1800 704 5870
UK: 0800 917 5936
SA: 0800 66 77 88

Toll Free Fax:
USA:1800 931 1066
UK: 0800 915 6760
SA: 0800 66 77 99

International:
Phone: +27 31 201 1920
Fax: +27 31 202 8780

African Palace Casino
http://www.africanpalacecasino.com


I have yet to get a reply from the operator link, I have contacted my affliliate and they said they will try to contact African Palace Casino. I have yet to contact playtech, as I can not find it. Do they also take part in these forums?

[nektar4d]

http://www.playtech.com/
menu > contact us > player inquiry

(right now the link doesnt work stating "Unable to connect to SQL server" but generally it does. Nevertheless I am not sure of the efficiency of the contact but it is supposed to try something)

[jetset]

Playtech were strongly advised when setting up this dispute channel that it should be quickly responsive and management supervised, so there may have been a technical glitch that will be quickly sorted out.

This latest response from African Palace is unacceptable - if the casino sets the T&C's and if the player fully complies with them he is entitled to full payout.

This has been said ad nauseum on every major fora, but some of these operators still just don't (or won't) get it. The "spirit" of the bonus has nothing to do with it - we're dealing with specific numbers and amounts promised in return for certain actions, and if the player is within the casino's clearly stated boundaries he gets paid. Period.

What happens after that is up to the casino. If they feel the player is taking advantage of them then they can exercise their right to exclude him from further promos or even close his account. Or they can tighten up their T&C, or impose special conditions in respect of that particular player. All of these remedies are within their control.

But they first pay what they owe in terms of their own T&C.

Any other way of handling this is wide open to abuse by the casinos, and we see that abuse by disreputable and dishonest outfits far too often.

[Catwoman]

Hello,

Got the exact same email as the others about a week and a half ago after winning $2147.

Before posting on here I emailed Mathew Peters to give him a chance to sort it out, but just got the exact same email as watercreature above telling me they were still stealing it.

What's even more disgracefull than what has happened to the other players is that I deposited and lost $600 the same day prior to getting the win. They have kept this $600 and confiscated my $1897 winnings making them $600 up on the day even though I won.

It really makes you feel like stopping online gambling altogether when this shit happens.

Have complained to playtech, lets hope they will do something.