African Palace Casino STOLE my money

[thelawnet]

"Unfortunately, after consulting with our management as well as our legal department, there is nothing more I can do to assist you with this complaint.

I want it to be clear that we do not support their decision, but as you know, there are many Playtech licensees and not all of them follow the same terms and rules but as long as this was clearly stated in the terms we do not have a way to force them to make a different business decision and the final decision is theirs, regardless if we support it."

Wow. Why aren't Playtech up on the rogue list?

They are refusing to help?

They are endorsing a decision to steal tens of thousands of dollars?

That's sick.

And even more sick considering that they must make much more than that every year in licensing revenue from African Palace.

'Dear Player,

According to the casino's terms and conditions, they can steal your money.

We don't give a shit, as we are laughing all the way to the bank with our share of the stolen money that we can continue to earn from this casino.

Regards,

Playtech'

This is outrageous.

Playtech makes tens of millions in revenue in a year, and is prepared to do NOTHING to protect people cheated. Their dispute resolution says 'there is nothing we can do, because we aren't actually prepared to help you, and we're just hear to help our licensees make more money.

Wrong, very wrong.

[thelawnet]

You can't win with these swindlers.

Good luck getting your money...I've pretty much accepted I'll never get mine.

This should not be happening at a major-label casino.

That Playtech don't care speaks volumes.

[sookie]

To boot I don't get shit now according to African Palace because god forbid I should have enough balls to tell the world what a bunch of con artists they are.

We are out here gambling to get paid when we win, not sit around and beg for our f***ing money for 3 months.

It's a bunch of BS, and Playtech loses my business all around until they get up off their back ends and do something!

[thelawnet]

To boot I don't get shit now according to African Palace because god forbid I should have enough balls to tell the world what a bunch of con artists they are.

We are out here gambling to get paid when we win, not sit around and beg for our f***ing money for 3 months.

It's a bunch of BS, and Playtech loses my business all around until they get up off their back ends and do something!

It's not about Playtech losing business. They need to put their hand in their pocket and pay.

But they won't because they are clearly not aiming to be the upstanding reputable business that will succeed in the future more regulated online gaming market, and instead just stick to being some offshore casino company that just cares about shifting as many casino licenses as they can.

With Playtech possibly heading for IPO, I can't see why they can't recognise that the companies that will make the megabucks won't be the home of African Palace, it will be the safe, regulated casinos such as Microgaming, Boss or Cryptologi.

[tjhooker]

I guess what I still don't understand is which of those terms and conditions relate to not being paid out at all? I can understand Playtech if they looked at the monthly limit and then told you that was binding. What I can't understand is what clause they are using not to pay you at all? What clause in the terms and conditions says that they don't have to pay you at all, and for which Playtech is agreeing with?

[sookie]

When I was getting the runaround with African Palace on my payment, which was requested around 6/14/05, I knew something was wrong. After a month I still hadn't been paid a dime and they were making excuse after excuse. Finally when they through up the terms of use crap to try to limit my payouts I said "how can you do that when I lost three times what I won with you and you e-mailed me saying I was the highest level VIP entitled to faster payouts, etc.". I told them to try to lift the limits and pay me like I should be paid-if you knew how much I played you would say those T&C should not apply to me. They kept saying they would try to do something but then two months later I had received $3,000 total. Now it's about 3 months plus and I've gotten a total of $4,500. That doesn't add up to $3,000 per month, huh?

So then I complained to Playtech. That's when they said that they couldn't do anything about the terms of use and that was that.

So....then I contacted the meister, who said I should have read those terms of use (that like I said were probably made up the night I won and put on the site).

Playtech since won't respond to me anymore and African Palace got on the phone with me (David) and said he ain't paying me nothing because I put something on the site about them.

Playtech hasn't responded to this so I guess they don't give a rat's ass whether I ever get paid or not. Their loss, I was one of the top player's at their casinos.

I will say that the fact that 2,100+ viewers have read this gives me some satisfaction that my voice will not be left unheard and that others will avoid this casino and Playtech until they get their acts together.

We're playing here and risking our asses to get paid when we win! Maybe they'll realize that one day!

[caruso]

I agree that on this basis Playtech should be considered a rogue provider from this point.

That ain't going to happen, because 30% of Playtech's profits go back to their affiliates, and the cash cow is not about to be put out to pasture.

And the simple reason Playtech won't do anything is because they don't, at this point, feel they need to. They're making out very nicely and don't see any reason to piss off any of their licensees. If that changed, if pressure were brought, they might rethink. But at the moment it's staus quo and let's not rock the boat, boys.

In fact, the claim that they can "do nothing" is ridiculous: they can revoke any license any time they want. As far as their licensees go, they are omnipotent.

[tjhooker]

I agree too, although it's a very difficult call from an affiliate point of view. As a partner in a brand new affiliate website, I am faced with having to decide whether to propose terminating all the Playtech links due to lack of confidence in the company. To be honest, I know they are not up there with boss/crypto, but I always considered them to be very above-board and fair, and certainly as a director Iris isn't one to hide behind a web of secrecy like the staff of so many other gaming providers- the web is full of press releases and interviews with her- the kind of thing that made me happy to spend my money with them.

I'm just so disapointed in all concerned. African has a great website and has made the most of the Playtech customisation- they run on a fast server and the graphics and sound are top notch. And armed with a great repuatation i'm sure they would create a long-term business success, with many happy players. I know I would have been back to spend most if not all of my winnings there. At the end of the day this is the place I managed to turn €200 into €5000 (just as I have turned £1000 into £0 many many times), and instead of paying out quickly and asking me back, they've put me through absolute hell, and in the process turned me off the entire web gambling thing altogether. Playtech, for their part, are being very small-minded if they don't underwrite rogue casinos, it can't do their business any good, especially in a climate of possible IPOs.

After a year of playing casinos, i'm just stunned that this is actually happening to me, and from a brand I trusted. In a forum of big VIP players some of you may be able to put this down to experience; for a small-time player like me, it's wiped out my bankroll and more.

TJ

[sookie]

I'm glad to see it isn't just me...as African Palace tried to suggest. They try as a last resort to turn it around and blame us for wanting our money. What the???

[Dirk Diggler]

A suggestion for anyone who is that seriously p*ssed with Playtech's hands off approach to their licensees could be to write an article about all the goings on.

Then send it to the Financial Times and Independent etc (and all the other financial focused British press) whom I'm sure would be very interested on the unethical behaviour of a compnay looking to list on the FTSE......just a thought mind you