African Palace Casino STOLE my money

[watercreature]

I have sent several PABs to the Casino Rep here, and I have also sent these to Playtech as well. Mathew Peters got back with me yesterday saying he was looking into these. If you haven't yet PABd, you need to.

I sent a PAB to you a few weeks ago. Did you recieve it Bryan?

[mafaldina]

Of course, I played with their bonus. But they did not call me bonus abuser. I do not understand the reason of the delay.

[Casinomeister]

Watercreature - sent off on the 8th. Mathew Peters has it.

Word came back last night that jpmomo was paid. Others complaints are still being reviewed/acted upon. Mathew Peters should be able to give you updates during my absence (urlaub).

Still waiting for resolutions on the following:
Watercreature
Catwoman
tjhooker
pongpong
sookie


Most of these are for delayed payments.

And if you haven't listened to this week's webcast - you should.
http://www.casinomeister.com/radio_show.html

[tesla]

I got paid, thanks casinomeister, matthew, and playtech.

[Catwoman]

Just returned from two weeks holliday and haven't received any reply from Playtech complaints procedure at all, or anything further from Martin Peters apart from that he was looking into it. This is despite complaining over 3 weeks ago.

They're trying to steal $1897 from me even though I met the terms of the offer. This is made even worse by the fact that earlier the same day I lost $600 that I'd deposited at African Palace but they are keeping that.

If this is the way both African Palace and Playtech are going to treat their players then why the hell should anyone play at any playtech casino at all?

[jetset]

I've flagged your complaint with Playtech, Catwoman - let's hope this will now receive urgent attention.

[Catwoman]

Thank you Jetset - lets hope they actually bother to do something.

[tjhooker]

Quick update, though there's not a huge amount to report. I have been sending Mathew PMs every couple of days and receiving very little in return; promises of follow-ups with management then nothing until I send another message. I get the impression that he's a genuine person doing what he can but it's not having a lot of effect. I understand that Bryan is back today, so hopefully he will see that not a lot has happened since he went away. I'm going back to Playtech today so will see what they can offer.

If anyone else has news, or has been paid, can they let me know. It will give me hope if nothing else.

Cheers

TJ

[Casinomeister]

Waiting for an update...

[tjhooker]

Just received an email from African Palace saying my €500 withdrawal request would be processed if I gave my bank account details. Apart from the fact that i'm owed €5000 not €500* (cheeky), whats the advice of giving my bank account details?

I'll be so glad if and when this is over. The maddest thing of all is that of all the Playtech casinos, this was one of the most interesting to play, if only due to the dealer shouting 'Blekjack' in a sexy South African accent! If it hadn't been for this hassle, they would have won all their money back and more. I think Playtech may have looked at their overall figures on me across their casinos and realised i'm by no means an advantage player. Still turning €200 into €5000 was no mean feat in the first place!!

So, as and when I get it, i'll be thanking Bryan for his help and the help of this site- get that Amazon wish-list updated mate

TJ

*(BTW- phoned them to tell them about their little slip and they've resent the email with the correct amount now)