African Palace Casino STOLE my money

[KasinoKing]

Jetset is 100% spot on. Payout first, change T&C's or close account second.

If the casino operators can't see this they are either incredibly thick, or more likely they just don't want to understand.

The African Palace e-mail is just ridiculous.
It's like me saying to Jetset 'if you can jump over this 6 foot high bar I'll give you $10,000', but then refusing to pay out when he did it because he only cleared the bar by 1/16" !!
Totally ludicrous!

I hope everyone who AP are trying to rob get their legitimate winnings.

Anyway, I had been thinking about trying out some Playtechs, but all these horror stories I keep seeing are really putting me off.
Does anyone out there know if there are ANY genuinely reputable Playtech casinos?
.

[watercreature]

Thanks for everyone who tried to help, there has been zero progress and I have a feeling there is much more than 3 people who they sent this shaddy email to. The playtech player inquiry is up and running again, so i suggest everyone who has not got paid contact them asap.

[nektar4d]

Does anyone out there know if there are ANY genuinely reputable Playtech casinos?
.

Bet 365 and Acropolis have great service. Bet 365 pays me in an hour with moneybookers! I have read also that with neteller they pay instantly.
Tropez also is generally acceptable.
I have tried also many others for the last 8 months and got to know the hard-way their traps. There are groups that are better to be avoided for sure and others which you can get your winnings typically after 1 or 2 "usual" obstacles...

(One thing you should know if you want to play slots, is that the autoplay function is not supported yet to all playtech casinos. Also half of them support the "live" camera games and the rest do not)

[jetset]

The list of disqualifications seems to be growing, possibly indicating that these African Palace people have been hammering a lot of players.

I would suggest you spread the word for any other aggrieved gamblers to post here, too - it will be a useful indicator of what's going on with this operator, and something we can perhaps take up with Playtech.

[KasinoKing]

Bet 365 and Acropolis have great service. Bet 365 pays me in an hour with moneybookers! I have read also that with neteller they pay instantly.

BET365 are NOT reputable.
When they changed from Boss to Playtech they said new and EXISTING customers would get a 100% bonus.
So I deposited £100 and got the bonus. But about 3 days later, after I had done about 90% of the WR, they suddenly removed the bonus and sent me a standard vague BS letter letter with no explanation. I e-mailed a couple of times - but they never answered.
I let it go at the time because luckily I hadn't lost anything. I wonder if it's worth pursuing now through this Playtech mediator...?

Back to African Palace: On this board alone we have heard of 3 players being ripped off. So how many do you think are suffering the same thing world-wide? It's got to be 1000's!
They must not be allowed to get away with this swindling.

[santo]

I got the 365 bonus no problem as an existing customer.. so perhaps worth pursuing. It wasn't a blanket policy at any rate.

[bearbear]

It's amazing how convenient it is for the casinos to bring such player abuse up when there is a significant win involved. I am quite sure if you were a player that continued to lose his winnings and deposits, that they would most likely continue pumping promotions at you and never say a word. Get a win and they investigate you in hopes to find some reason not to pay. I myself know that although there are certainly some reputable places to play online, it might be best not to deal with online casinos at all. First you have to be lucky enough to win, then you have to be lucky enough to get paid. Its almost like you have to win twice lol. Again, there are some good ones out there, but it seems like there are more and more that will find any reason in the world not to pay you. What a joke.

[tjhooker]

Hi there, my first post on the forum, but I saw this thread and thought I should note my problems alongside everyone else's. I am owed €5000 from African Palace, and have been since June. I have done everything by the book, wagered loads more than I had to in the first place, got really lucky (which was good as I was hugely down at other casinos so it just balanced my books up really). Then when I tried to cash out, I got stonewalled. Live help were no good at all, and everytime I phoned I was told the cashier was open at at a slightly different time to when I was calling (this changed on a daily basis, basically it seemed to be whenever I called I was 'just too late' to catch them). I informed live help that I was taking my issue to Playtech, and duly filled out the customer complaint form. Within a day I had an email from African saying that their banking system was down and they were going to pay by Neteller, so I gave them my neteller account details. Since then, I have had nothing back, live help won't help, cashier is closed every day etc etc. In desperation, I turned to this site for some help, and used the Meister's advice to get in contact with the First Grand affiliate rep, to whom I wrote a polite note to look into the situation. I received a form letter back from him, and have heard nothing since.

Next step is to use the 'pitch a bitch' on this site, but I wanted to do everything by the book first. Now i'm just adding my experience to this thread. If anyone has any other advice then I would be more than happy to hear it.

Cheers

TJ

[thelawnet]

Just as a reminder, the other casino in this group is Indio. AVOID!

[vedat]

hello this is my chat with african palace they said my style works i can get the bonus and play for win
"i want to play at your casino but i want to sure if my playing style works for your casino" here their answer
--------------------------------------------------------------------------------
** You are now speaking with Harsha, Casino Support. **
Harsha : Hi vedat and Welcome to Casino Support. How may I assist you?
vedat : hello
vedat : i want to play at your casino but have a quesion
vedat : i will deposit first time of 100$ and will get 100$ right
Harsha : As a special Welcome Bonus, we will DOUBLE your First Deposit, up to $100 FREE! For Example: Deposit $100, Play with $200...
Harsha : On your Second Deposit, we will credit your account with a 25% Bonus, up to $150 FREE! For Example: Deposit $100, Play with $125...
Harsha : On your Third Deposit at African Palace Casino, we will credit your account with a 50% Bonus, up to $125 FREE! For Example: Deposit $100, Play with $150...
Harsha : On your Fourth Deposit at African Palace Casino, we will credit your account with a 75% Bonus, up to €100 FREE! For Example: Deposit €100, Play with €175.
Harsha : On your Fifth Deposit at African Palace Casino, we will credit your account with a 100% Bonus, up to $80. For Example: Deposit $80, Play with $160.
vedat : its a great offer and i saw that i want to play blackjack i will deposit 100$ first but my playing style is for winning
Harsha : Sure that wont be a problem
vedat : i play with bifg bets try to make my money 1000$ or 1500$
vedat : for my first time deposit of 100$
vedat : will the be a prblem
Harsha : That will not be a problem
vedat : thats cool as long as i have wagered enough i can cash out right
Harsha : yes, that is correct Vedat