African Palace Casino STOLE my money

[caruso]

Kind of fuels the fire for the anti-gambling briagde, doesn't it? Software provider on the verge of hitting the UK stockmarket, with undisputed debt to one single player for $30,000. Self-regulation at its best, LMAO.

These people certainly know how to shoot themselves in the foot. Shouldn't they be looking to at least do a bit of image-wallpapering at this time (if not a genuine effort to clean up) by prioritising customer service?

Isn't this the exact opposite of what they're doing?

Or does AP / Indio somehow assume they'll be able to just carry on regardless through it all?

Anyone feel like mentioning this to them?

[tjhooker]

Some of you may remember me some time ago from such threads as "African Palace stole my money", and "African Palace are a load of *****"". For those who don't, I was owed €5000 from this outfit, and spent a long time making sure I got my money, which ended with calls to Playtech Marketing Director's mobile (hello Iris if you are reading), visits to the Playtech stand at various trade shows (yeah it was me who changed your screen savers and then the passwords), and ended by threatening to go to the national newspapers.

I got my money, and now I even make a little more from my sly purchase of www.africanpalace.co.uk, which redirects to my own casino portal (Bryan if this breaks forum links rules accept my apology and email me).

Anyway, i've been away from this forum for a fair old while, due to the stress of the African Palace problems, and just wanted to check in to say to everyone owed money- it is possible, you can get your money back, just keep at it. And if anyone wants any advice on more specific tactics I can't mention on here (not illegal, just polite to keep it off forum, phone numbers etc), then let me know.

Good luck everyone

TJ

PS- My offer stands- if any of you lot are good at SEO etc, then i'm happy for the africanpalace.co.uk redirect to be used for an anti- African Palace purpose. If it will help counter the PR being put out by them and maybe rank high in Google, then i'm happy to put something else up (though will include a link to my site)

[sookie]

I'd say they should be on the front page.

[tjhooker]

Hi Sookie, how you doing? How's 32 red treating you these days? Respectfully like the high roller you are? And African? Or shouldn't I ask??

I'm not a techie at all- I run this portal with a friend, and it makes literally a few $ a month (more of a bonus portal really), so the AP redirect helps a little bit, but as I said, if anyone wants to design a landing page etc, be my guest, i'm happy to host something (within reason)- I think well written stories about people's nightmares would be more useful, or even just a few links back to CM telling people to read them before making a decison. As I said, i'm happy for anything so long as it's legal, not too defamatory, and has a link or two/ banners to my site, as i'd like one or two decent and happy high rollers this side of 2009.

As for me, i've switched to the real casino. I play for £5 a hand, lose or win around £200 a night on a Saturday night, get fed and watered and the dealers all act like they fancy me, just as they are paid to do. And guess what, when I win they give me my money there and then, no ID, no waiting, no phone calls, no forums. Madness

[Casinomeister]

Originally Posted by tjhooker

I got my money, and now I even make a little more from my sly purchase of www.africanpalace.co.uk, which redirects to my own casino portal (Bryan if this breaks forum links rules accept my apology and email me)...

What you should do is instead of redirecting that URL to your portal, is to set up an information page on how players can solve their problems if they have any at African Palace etc. Links to Playtech, here, Antigua, wherever. There should be nothing derogatory - just straight forward informative stuff to assist wayward players (or ones smart enough to google African Palace).

Redirecting to a portal seems too opportunist.

[caruso]

Point taken about the lack of African Palace warnings - that page DOES seem a heaven-sent opportunity to get the information out which is not being best utilised. There should be a link to the facts about African Palace / Indio, high up on the left hand menu, or even better planted directly on the homepage.

However:

Originally Posted by tjhooker

For those who don't, I was owed €5000 from this outfit, and spent a long time making sure I got my money, which ended with calls to Playtech Marketing Director's mobile (hello Iris if you are reading), visits to the Playtech stand at various trade shows (yeah it was me who changed your screen savers and then the passwords), and ended by threatening to go to the national newspapers.

Top marks to you, TJ. Yours is the perfect example of what players need to be prepared to do to collect their rightfully-owed money - action all the way. And as we see: it works.

May others now follow your lead.

[caruso]

BTW, I missed this post by the new African Palace affiliate manager at WOL. The last one lasted about three days in the job before throwing up his hands in exasperation. Maybe this one will stay the course and sort things out.

email: paskaran@firstgrand.com

phone: USA:1800 704 5870
UK: 0800 917 5936
Canada: 1866 682 3483

I recall it was the arrival of a new affiliate manager that resulted in the final resolution of the Angelciti debacle.

[Casinomeister]

Paskaranp is the new casino rep here for the African Palace group. He just signed up today, and he is willing to take on any complaints that have come my way:

http://www.casinomeister.com/forums/...paskaranp.html

I'll be going through the PAB pile to see if there are any loose ends.

[sdaddy]

Thanks for the heads up. This new development does seem encouraging.

I have just emailed Paskaran with my details and am waiting to hear back.

Good luck to all the other affected players.

[caruso]

Any luck with this new fellow?

BTW, good to see the African Palace rogue section entry has now been somewhat updated:

http://www.casinomeister.com/rogue/a...diocasino.html