African Palace Casino STOLE my money

[sookie]

So they still haven't paid you then? I can't believe they are still in business.

[moneyfornothing]

Any updates? I just hit the 3 month mark without being paid.At this point I don't think anything short of divine intervention will get these guys to pay what they owe. At what point do you give up? Has anyone been paid after waiting 3 months?

[tjhooker]

I have some good news regarding my situation, but I will refrain from posting until it is sorted 100%; there's still one element that I am waiting for; once it's done i'll post an update here. Should be done by mid next week. I will also be posing an amusing question primarily for the UK posters to do with African Palace and a purchase I recently made.

All will be revealed next week. Til then, anyone waiting for cash don't give up.

TJ

[tjhooker]

OK, well my last post said i'd write again within a few days when everything had been sorted. That was over a month ago, and it's only just been sorted today.

So, after 7 months, 55 emails, 70 phone calls to the casino and Playtech I have now been paid every cent of my €5000 owed to me. I received €3000 last month, and was promised the balance into my bank account the next day. Now it seems that a month later the balance is actually being paid into my Neteller instead. No matter, it's all good.

I would like to thank the Casinomeister, for his initial help and hard work, and for allowing me to use this forum to keep in touch with other people owed cash. And i'd like to thank all those other people, especially the ones I am now working with to get this outfit closed down (you know who you are).

I know that there are many people on this forum who have lost a great deal of money, and i'm happy to help where I can- I think I created just the right amount of fuss and irritation for the casino, while being professional and rational in all my dealings with Playtech management. Drop me a PM and maybe we can work something out. I'd also appreciate anyone who has a good idea on what to do with my shiny new domain- www.africanpalace.co.uk

Overall, if you are owed money, don't give up. You deserve to be paid, and i've proved that with enough hassle, they WILL pay up eventually. Good luck everyone

TJ

[sookie]

I wrote to Playtech after a delay in my monthly payment due December 20th and received the monthly payment yesterday (only a little over a week late-a record for African Palace). Every month I have to ask for my monthly payment and get Playtech involved to help me get it. I am still waiting for the balance of my four figure withdrawal (since June 2005), but happy to get anything from this place.

I hope others reading this forum will at least learn a lesson from our mistakes playing at African Palace/Indio.

Now they are trying to skate by their terms of use and not pay me the balance of what they owe me come January when I'll be with them for a year. Their terms of use say after one year of being registered with the casino you are entitled to a maximum of $20K per month. So my thought is after January 5th, I will have been registered with the casino for one year. Their rules, not mine. Then I should get the balance of my withdrawal as a lump sum since it is less to 20k. Unfortuneatley I wrote management and was told I was not eligible for this. They never bothered telling me why. That was 12/18 when I received an e-mail from them telling me the accounts department will explain to me while I'm not eligible for higher payouts. Never heard a word after.

They try ANYTHING to skate around paying people timely. Hopefully we can give them the outcome they deserve, which is to be out of business.

Glad again you got paid TJ....what a nightmare that I'm sure you are happy is over!

[adamruns]

wish I saw this thread first. Deposited played with the bonus got the balance up to a nice figure. Overall I did over 10k in wagering and then when I went to cash out I was denied my winnings and only received my deposit back.

What can I do? is pitching a bitch just gonna waste Brian's time? Contact playtech themselves?

One thing I will be doing is telling everyone not to play at this site.

[sookie]

I'd Pitch a Bitch and write Playtech. The only way to get these folks out of the business of ripping people off is to collectively complain.

[Slotmachine]

Every month I have to ask for my monthly payment and get Playtech involved to help me get it...

....come January when I'll be with them for a year.

I'm just wondering... why did you keep playing there if you had to get Playtech involved every month to get your money?? Why didn't you quit after the first sign of problems

Cheers,
SM

[sookie]

I haven't played there since I won and couldn't collect in FULL at one time. They ignored my VIP status when I finally won and said I had to get paid in $3,000 installments according to their terms of use.

Their terms of use say once a user is REGISTERED with the casino for one year (which will be January for me) they can get $20,000 per month.

So, I did stop playing immediately with them when they gave me the runaround and told me I could only get my money in installments.

They got 5 times the money I won at least before I won and didn't have a problem taking everything I deposited at once. Then when I won they didn't want to pay me in full.

Still waiting for the balance of my money....and I should get it all now since I've been registered for more than a year...but they'll find an excuse to get around that too.

This is a DUMP! Use your money somewhere reputable like 32Red

[Slotmachine]

Right...I understand your predicament now. Hope you get paid in full.

Looks like this casino is on the Meister's Not Recommended list. To me, they seem crooks, and should be on the Rogue list...


Cheers,
SM