African Palace Casino STOLE my money

[jetset]

These African Palace and Indio people were bad news when they were with Futurebet, and they certainly don't seem to have reformed judging by the reports here of non-payment, ignoring players etc.

As for Playtech, it's very disappointing that after several months now they still haven't managed to get this disputes channel they boasted about working properly. Very disappointing, and one has to ask whether they really have the will to do this, or if their statements were just cosmetic.

[moneyfornothing]

Add me to the list of people burned by Indio side of this company. I have been waiting over two months for my 4 figure cashout and have not recieved the first real response. Let me explain their only response: I live in an area hit by Katrina and when I returned to my damaged house, I recieved a hard-to-understand phone call asking if I was ok. I was thinking...wow..how nice of them to call. I jokingly told my wife that they were calling to see if I was dead so they would have an excuse not to pay my cashout. At the time I thought that was funny. That was two months ago. Since then I've contacted Playtech-no response. Emailed Mathew Peters-no response. I have been told at least twenty times by the live chat help and phone support that I will be contacted within a day nothing ever happens. Could you imagine having a job where you are instructed to shamelessly lie to your customers day after day? Sorry...had to vent.

A big thanks to Bryan who is trying to help. I hope we all get paid. Best of luck to everyone.

[sookie]

Playtech doesn't care what this casino group does. They will say they are powerless to do anything. Waiting since July...I've been waiting since June. Playtech should hang their head in shame for doing NOTHING!

[Lord_Have_Mercy]

Playtech is officially off my list as of today. I hate that they allow these type of stuff to happen and don't seem to care. Their BJ isn't worth writing home about. And yet to hear anyone winning a Jackpot off their software as often as MG. And this 5 days waiting period for cashouts is sad.

[sookie]

I agree!

[cheleel]

Hi just thought i would comment on african palace i have been waitng since feb for my 1199.00 winnings they completly ignored me. Been promised many times for my money nothing. So i will never deposit there

[Casinomeister]

Originally Posted by Lord_Have_Mercy

Playtech is officially off my list as of today. I hate that they allow these type of stuff to happen and don't seem to care. Their BJ isn't worth writing home about. And yet to hear anyone winning a Jackpot off their software as often as MG. And this 5 days waiting period for cashouts is sad.

You can't lump them together because the licensees have differing contracts. Each have their own payment policies and sometimes these are dictated by third parties. Some provide their own support and payments (like the Main Street group), some don't. So it's like comparing apples to oranges.

As for jackpots, Playtech doesn't have the player base to compare to MG - but they have paid the highest payout:
http://www.casinomeister.com/news/oc...05.html#record

You need to start reading Casinomeister's news

[Casinomeister]

Originally Posted by sookie

Playtech doesn't care what this casino group does. They will say they are powerless to do anything. Waiting since July...I've been waiting since June. Playtech should hang their head in shame for doing NOTHING!

According to African Palace, they're on schedule.

[sookie]

African Palace Casino is the pits. You know my play history. Stop defending this dump and the fact they they make up terms of use to suit there needs, and they ignore everyone. Playtech doesn't have the player base because they do nothing when a place like this treats people like crap.

[tjhooker]

After 6 months, 30 phone calls and 28 emails today I finally got to speak to David, the manager of African Palace. Not that he followed through on his promise to pay me of course...

That's not the reason for this post though. I thought that forum members and Bryan would be interested to know about this email sent from Matthew (the First Grand rep, and seemingly a helpful kind of guy) to a First Grand affiliate, promising that all casino meister complainants had been paid and the disputes were over.

[addresee withheld]

Thank you for getting back to me and for addressing your concerns.

We have been listed on some sites, which came as quite a shock to us, however the situation has been resolved. We had some problems with bonus seekers, who in turn laid a complaint with Casinomeister. If you have a look at our website(africanpalacecasino.com/bonus_us.html), you will notice that the bonus structure has been changed. This new bonus structure was drawn up to avoid a situation like what happened from ever being repeated as we were being spammed with bonus seekers. As mentioned to you Casinomeister, we did not hold back any withdrawals for no particular reason. We had been invaded with bonus abusers and fraudulent players and we had to take a stand. I hope that you understand where we were coming from.

We are in communication with the owners of those websites to have us removed. All the cases mentioned on Casinomeister has been resolved and Casinomeister is aware of this. I sincerely hope that we can still work together. Please contact me should you wish to discuss this further.

Regards,
Mathew

Any comments Matthew?