African Palace Casino STOLE my money

**sookie** · 24th October 2005, 01:06 AM

Just want you to know that African Palace has paid me now according to their terms of use, $3,000 per month. But don't be impressed. That means it will take me 8 months to get paid from them in full. I was the highest possible level VIP player. This is a warning that you should NEVER play here if you intend on winnning and getting paid timely. Not for the serious, or even semi-serious player. Play somewhere where they pay you ASAP like 32 RED. I was treated the WORST I have ever been treated by this casino, and it was the worst playing experience (winning experience) I've ever had-in fact it's the ONLY bad experience I've ever had with an online casino.

African Palace - it's like a dollar store compared to 32 Red, which is more like Saks Fifth Avenue.

The only gratification I can get out of posting these notices is to make sure others are warned and avoid this place. Obviously posting these types of things doesn't help me get paid, and when you are owed five figures, you can see that I must be pretty upset and disgusted with this place risk my own money by warning people. But I don't care, everyone should know that if they play here and win, they'll try to avoid paying you ANY WAY THEY CAN!

And, Playtech did NOTHING for me, so no more Playtech for me either, since they have no control over the users of their software!

STAY AWAY IF YOU ARE SMART!

**thelawnet** · 24th October 2005, 01:28 AM

Originally Posted by sookie

Just want you to know that African Palace has paid me now according to their terms of use, $3,000 per month. But don't be impressed. That means it will take me 8 months to get paid from them in full. I was the highest possible level VIP player. This is a warning that you should NEVER play here if you intend on winnning and getting paid timely. Not for the serious, or even semi-serious player. Play somewhere where they pay you ASAP like 32 RED. I was treated the WORST I have ever been treated by this casino, and it was the worst playing experience (winning experience) I've ever had-in fact it's the ONLY bad experience I've ever had with an online casino.

African Palace - it's like a dollar store compared to 32 Red, which is more like Saks Fifth Avenue.

The only gratification I can get out of posting these notices is to make sure others are warned and avoid this place. Obviously posting these types of things doesn't help me get paid, and when you are owed five figures, you can see that I must be pretty upset and disgusted with this place risk my own money by warning people. But I don't care, everyone should know that if they play here and win, they'll try to avoid paying you ANY WAY THEY CAN!

And, Playtech did NOTHING for me, so no more Playtech for me either, since they have no control over the users of their software!

So how did you get paid if Playtech didn't help? I am a little confused.

**sookie** · 24th October 2005, 01:32 AM

They are subjecting me to their terms of use for players less than 12 months with the casino. So they are paying me $3,000 per month, which means it will take 8 months to get paid in full. Maybe read the history further down in the post. Playtech said all they can do is make them honor their terms of use. I say that's bullshit when you play 5 times what you win, get promoted to the highest level VIP, then finally when you win...they dissapear and won't talk to you anymore (African Palace). I guess the Rogue list speaks for itself though.

**Macgyver** · 24th October 2005, 01:48 AM

Originally Posted by sookie

They are subjecting me to their terms of use for players less than 12 months with the casino. So they are paying me $3,000 per month, which means it will take 8 months to get paid in full.

I understand your frustration, but getting paid (even if it takes 8 months) is better than not getting paid at all, correct?

**sookie** · 24th October 2005, 01:53 AM

You'd feel the EXACT same way. In fact, you would probably pass out and fall over if I told you how much they got before I won anything. They were absolutely fabulous when I was losing!

I even sent Playtech my complete pay history...which should have literally made them sick to see that a player like me would be subjected to their stupid terms of use.

They made those terms of use up when they ran into financial problems-I guarantee it! I can change my companies web site in 15 minutes, and you wouldn't be the wiser unless you copied the terms of use to your local machine when you signed up with the casino.

No more Playtech for me, everyone else can do what they want, but not me. They don't want to help after seeing my play history, they can all kiss my money goodbye. No Playtech casino will ever get another dime from me. And I've played at Brandy, Mapau, and always been paid immediately, but it only takes one Playtech experience to make me take a stance. If they cannot control the users of their software, then who can?

I'm off to 32 Red where they pay you in 24 hours!

**Macgyver** · 24th October 2005, 04:09 AM

Sookie, I do understand the high level of frustration and can empathize with how upset you are. I just wanted to inject a thought that it could be worse than it is ... it should be a lot better, you're right.

Always plan for and expect the worst case scenario, then hope for the best.

**tjhooker** · 27th October 2005, 08:38 PM

Hi everyone, just thought i'd update the forum on my own situation with African Palace (see many previous posts in this thread for details).

I am still owed �5000 from this casino, and having been through Playtech, Bryan here on the site, and attempts to deal with the casino direct, I have received none of my winnings at all. What is particularly is is that unlike other people on here, I have never been accused of mis-reading terms and conditions, or bonus abusing, or anything else. I think everyone (including the casino) is clear that I won the money 100% legitimately, but I have been met with a complete brick-wall. I did think at one point that the marketing director of Playtech was fighting my corner, but last I heard from her was "let me know when you get paid". I have recently sent Bryan an update by email, but have heard nothing (while I am aware that he has no special powers, I did read that he had met with Iris in person so thought he may have had more chance of a sucessful communication with Playtech). I have given up emailing the casino as I just get the auto responses, and every time I phone the manage is in a meeting.

So Bryan, if you are reading this, or Iris, or African Palace, or anyone who has recently been paid- please get in touch. As I have said before, this is not money I can afford to write off.

Thanks for reading guys

TJ

**Casinomeister** · 27th October 2005, 09:05 PM

Hi TJ,

I've been waiting for an answer from Playtech on this. This is truly disappointing.

**sookie** · 27th October 2005, 09:12 PM

dying to tell you what I think of the help I got from Playtech...or lack of help...but I'll bite my tongue.

**tjhooker** · 27th October 2005, 10:01 PM

Thanks for the reply Bryan, I know you do this out of the goodness of your heart, and it helps somewhat to know that someone out there at least cares!

More updates as and when i get them. I'm going to try African Palace themselves again for a bit now, as some people seem to have got resolution from them directly.