kiwi casino - resolved

[seymour]

I deposited £100. Got a £100 bonus and played one hand of £200 blackjack.

I was on £400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my £100 back but due to a pattern of bonus abuse in the casino I'm not getting the £200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting

[UKDafoe]

Because I think the only people who bet like that are bonus abusers.

[mikekloeg]

u can only play slots true?
terms

[frafi]

bonus abuse?
There is a 50/50 change for them to loose it all in one shot.

[nafanny29]

I deposited £100. Got a £100 bonus and played one hand of £200 blackjack.

I was on £400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my £100 back but due to a pattern of bonus abuse in the casino I'm not getting the £200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting

If BJ is not specifically excluded then it is not bonus abuse but rouge casino abuse

[thelawnet]

I deposited £100. Got a £100 bonus and played one hand of £200 blackjack.

I was on £400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my £100 back but due to a pattern of bonus abuse in the casino I'm not getting the £200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting

That is disgusting rogue behaviour, if that is the whole story.

Absolutely wrong.

The main thing being that a £200 bet on blackjack with no cash to double up is a sucker bet anyway. Well over half of the time the casino will get your £100. And the rest of the time they get your winnings. I bet they wouldn't give you your money back if they lost.

So > 50% they win, and the rest of the time you lose

So heads they win, tails you lose.


T&Cs here:

In the interests of fair gaming, Kiwi Casino requires you to have wagered a minimum of 8 (eight) times your deposit and bonus before cashing out any amount higher than your initial deposit amount. Bets placed on Baccarat, Craps and Roulette do not count towards this wagering requirement.

This play bonus gives you the chance to play on a much larger variety of games when you are new to Kiwi Casino and is for wagering purposes only. The first deposit play bonus will be removed from your account after a withdrawal request.

R - O - G - U - E

[clawback]

Kiwi you need to address this issue.

A player puts his full balance down on 1 hand and wins so you hit the lock account button and kindly escort him out the door with only his deposit

What a bunch of jokers.

[samchopra]

if thats the whole story
thats outrageous
although it might be the best play for the player to double up real quick and take away the casinos long term edge, its his money and he could do what he wants with it
that bonus abuse is a garbage term
no where in the t and c does it say how you can play with your money

[Casinomeister]

Welcome to the forum Seymour - first posting = complaint

But please take the consideration to read the posting rules for this section. I'll repeat them since you seemed to have skipped this:

http://www.casinomeister.com/forums/...ead.php?t=6735

Before posting a complaint in Casinomeister's forum, please consider the following:

There are ways to deal with your complaint privately.

If the offending casino is powered by RTG, you can contact Montana Disputes section:
http://disputes.montanaoverseas.com/

If the casino is a member of eCogra, you can contact Tex Rees here:
http://www.ecogra.com/dispute.asp

You may also "Pitch a Bitch" with the Casinomeister here:
http://www.casinomeister.com/problems.html (this service is only for forum members and subscribers to our newsletter, no exceptions)

There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
http://www.casinomeister.com/operators.html

Fraudulent complaints will not be tolerated. This is not a message board that condones the bashing of casinos. If you are posting a public complaint, ensure that it is free of subjective and insulting comments and that it is truthful.

All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue.

Kiwi casino is a member of this forum, and if you would have taken the time to follow these simple instructions, you could have PMd them to let them know what is up - thus expediting your issue to be addressed. But I guess I'll do that for you.

For the other members who are quick to judge with only the player's information at hand - you ought to wait until you have the full story before going off on tangents.

[seymour]

Im really sorry casinomeister and believe me I'd rather my first post wasn't a complaint. I'd already emailed kiwi casino a few times and they weren't budgeing. You say you have spoke to someone about the issue?