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Amber Coast Casino not paying winnings

Discussion in 'Online Casino and Poker Complaints - old section' started by steveo, May 17, 2005.

    May 17, 2005
  1. steveo

    steveo Dormant account

    Location:
    Australia
    I recently played at AmberCoast casino. Deposited 200 and received a 400 bonus. I then bet the whole 600 on one hand of blackjack and won. I then bet the table max which is 900 and won 2 and lost one. I did this a few times (each time knowing that i could easily bust out) and managed to get my account to over 2,300. I then played video poker to do the turnover required. All of this was in accordance with their terms and conditions. Today i received this email.

    "You had recently requested a cash-out on the total amount of 2,370.00 after participating in a promotion and receiving a Bonus or Bonuses.

    It is a normal proceedure to audit all accounts before processing withdrawals and in doing so it was discovered that your gameplay follows a classic pattern of bonus abuse. In this case it is our policy to refund your deposit and close your casino account.

    For further information regarding this promotion bonus policy please visit our web site's general terms and condition page at <termsofuseurl> or the specific promotion's terms and conditions.

    We apologize for any inconvenience."

    This has got to be some sort of joke. I played to their terms and conditions and went well over the turnover i was meant to and wasn't betting minimum stakes at all in blackjack or videopoker. They have closed my account so I cannot even get my play logs to verify this. I will offcourse be pitching a bitch. Just wanted to post this to make sure anyone else thinking of playing at this casino doesnt as in my opion they may be rogue.
    Thanks
    Steve
     
  2. May 17, 2005
  3. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    thats bs. is this RTG site? If so go to Montana.
     
  4. May 17, 2005
  5. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Hmmm....Guess I better grab my logs.....

    Only withdrew 2 days ago....but this doesn't bode well.
     
  6. May 17, 2005
  7. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    It's a Playtech site that just opened.

    Here's a thread about it already here:

    Amber Coast Casino
     
  8. May 17, 2005
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Spear commented:

    "Unable to confirm that this is a legitimate Playtech operation, as there is no mention of it on the Playtech website, and the WHOIS shows that the domains were registered through GoDaddy's proxy service."

    We have a query in on this with Playtech.
     
  10. May 17, 2005
  11. Annorax

    Annorax Dormant account

    Occupation:
    Poker
    Location:
    Iowa
    Add to it that they're based in Curacao. Who's ever heard of a casino there?
     
  12. May 17, 2005
  13. pstnpstn

    pstnpstn Dormant account

    Occupation:
    computer
    Location:
    Seoul
    I am sorry about that steveo :(
    you should have paid all your winning.
    cause you had fulfilled their terms and condition.

    I know if your winning is small, they will pay to you.
    because your winning is big, they spotted you bonus abuser.

    what is wrong go all in with bonus?
    player have risk lose his all deposit money.
    they should have added this terms
    "Player must not bet all in with bonus." :)

    hope you will be paid.
     
  14. May 17, 2005
  15. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Playtech have responded to us and will be taking measures, because this is a Playtech powered casino, it turns out. I would recommend that we give it a couple of days and see what happens - this is an operational flaw which can be rectified. If it is not, then Amber Coast is off to a very bad start that will not be good for business.
     
  16. May 17, 2005
  17. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    What kind of measures does Playtech normally take? From what I heard in the past they usually like to be hands off and have rubber teeth. I tried telling them that......that this is VERY bad for business. We shall see.....

    Kinda funny, come out and be a GOOD Playtech with fast payments and you could set the world on fire.....Do this and I guess you could swindle 500k-1mil in a month, but then you're pretty much toast.
     
  18. May 17, 2005
  19. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Hi steveo!
    Were you playing in GBP? They got this rule at their website...
    ---> Only players from the United Kingdom are permitted to play in GBP. Players from continental Europe are permitted to play in Euros. Players from the United States, Canada, and all other countries excluding the United Kingdom and the continental European nations are required to play in U.S. Dollars. Any player found to be in non-compliance will not be eligible for any bonus money.

    Website Title: Action Affiliates - Casino Affiliate Program
    Response Code: 200
    SSL Cert: adv.maximacasino.com expires in 6024 days
    Website Status: Active
    Reverse IP: Web server hosts 2 websites (reverse ip tool requires free login)
    Server Type: Apache (Spry.com also uses Apache)
    IP Address: 200.124.131.211 (ARIN & RIPE IP search)
    IP Location: - E-commerce Park N.v
    Blacklist Status: Clear
    Cached Whois: Cached today
    Whois History: 5 records stored
    Record Type: Domain Name
    Monitor: Monitor or Backorder
    Wildcard search: 'action-affiliates' or 'action affiliates' in all domains.
    Other TLDs: .com .net .org .info .biz .us
    X X [4 available domains]

    Name Server: UDNS1.ULTRADNS.NET
    ICANN Registrar: GO DADDY SOFTWARE, INC.
    Created: 2005-03-14
    Expires: 2007-03-14
    Status: REGISTRAR-LOCK


    --------------------------------------------------------------------------------
    Please note: the registrant of the domain name is specified
    in the "registrant" field. In most cases, Go Daddy Software, Inc.
    is not the registrant of domain names listed in this database.


    Registrant:
    Domains by Proxy, Inc.
    DomainsByProxy.com
    15511 N. Hayden Rd., Ste 160, PMB 353
    Scottsdale, Arizona 85260
    United States

    Registered through: GoDaddy.com
    Domain Name: ACTION-AFFILIATES.COM
    Created on: 14-Mar-05
    Expires on: 14-Mar-07
    Last Updated on: 30-Mar-05

    Administrative Contact:
    Private, Registration
    Domains by Proxy, Inc.
    DomainsByProxy.com
    15511 N. Hayden Rd., Ste 160, PMB 353
    Scottsdale, Arizona 85260
    United States
    (480) 624-2599
    Technical Contact:
    Private, Registration
    Domains by Proxy, Inc.
    DomainsByProxy.com
    15511 N. Hayden Rd., Ste 160, PMB 353
    Scottsdale, Arizona 85260
    United States
    (480) 624-2599

    Domain servers in listed order:
    UDNS1.ULTRADNS.NET
    UDNS2.ULTRADNS.NET

    So I guess they are more or less connected to Maxima Casino...

    -Ergo-
     
    Last edited: May 17, 2005
  20. May 17, 2005
  21. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Or in short: "you can only cash out winnings from this casino if you lose" :rolleyes:

    Ergopro, they've been switching terms every few hours, so I'd guess the limit on playing in GBP is another new addition.
     
  22. May 17, 2005
  23. steveo

    steveo Dormant account

    Location:
    Australia
    I read every term and condition before playing and that was not in there. I didn't save the page though. But 6 hours after i played they had changed their bonus offer. Thanks for everyones comments so far. As I cant pitch a bitch until the 30th I guess i'll have to wait and see what happens.
     
  24. May 17, 2005
  25. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Thanks for the heads-up...This casino sounds really weird...hmm, I think I'll stay away =)

    -Ergo-
     
  26. May 17, 2005
  27. sirius

    sirius Senior Member

    Location:
    UK
    Incredible!

    I cannot believe this because I received this message from someone at amberone.com after they signed up to my forum in late March.

    I replied with lots of free advice and even offered to help them with their bonus structure! I can only assume they didn't read my message because they are making exactly the same mistakes as the others. I explained in a *lot* of detail how it was potentially fraudulant to do what they have ended up doing here. If the casino didn't want players to play in a particular way, it should have been in the terms and conditions of the offer, otherwise it's open to abuse by the casino. Not only are they removing bonuses and winnings, but they are keeping the deposits of all the players (more than half) who lost playing in the same way. Some of what I wrote to them in April is below:

     
    Last edited: May 17, 2005
  28. May 17, 2005
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I've recently been looking at the T&C's of ALL the Playtechs, and surprise surprise, nearly all of them have this "any play the casino deems to be 'bonus abuse' will forfeit your winnings/bonus/deposit" horse-sh*t!

    It's outrageous. If they don't spell out EXACTLY what it is that you can not do, how are you ever supposed to make sure you don't break their rules??? :what:

    Hope this long-awaited Playtech mediation service is not too far away....
     
  30. May 17, 2005
  31. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    There really is no other way to play those gigantic sticky bonuses than with huge bets. I mean, what's the point of playing $5 black jack or $5 slots if you have an $800 balance, $400 of which isn't real? I fell all the way to $75 but managed a sizable withdraw.....will be very interesting to see how it goes!
     
  32. May 18, 2005
  33. sirius

    sirius Senior Member

    Location:
    UK
    Before they went live they asked under a pseudonym on my forum what a 'bonus seeker' was so they obviously didn't really know what they were doing.

     
  34. May 18, 2005
  35. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America

    Now you tell us :p
     
  36. May 18, 2005
  37. Easycoins

    Easycoins Dormant account webby PABnononaccred

    Occupation:
    Gambler $ Webmaster ;)
    Location:
    Europe
    This is just like someone opening a casino without knowing what is Roulette.

    What do they think? An Online Casino is in any way winning so much that they can throw around with money?

    Seems to be a strange crowd.
     
  38. May 18, 2005
  39. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I keep getting the feeling I could make an ungodly amount of money if they let me run one of these places.........
     

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