kiwi casino - resolved

[dominique]

That would be the first time I heard anything bad about Kiwi!

[Gaming Partners]

I deposited £100. Got a £100 bonus and played one hand of £200 blackjack.

I was on £400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my £100 back but due to a pattern of bonus abuse in the casino I'm not getting the £200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting

Seymour,

Thank you for your feedback on Kiwi Casino.

Please email your Kiwi Casino Username to casinohost@kiwicasino.com so that we can look further into the situation you have put forward.

Bryan, thank you for your post. We are always open to hear constructive criticism regarding Kiwi Casino although, as you have mentioned, we do prefer, in respect of the players privacy, to have the opportunity to resolve issues directly with the player.

Regards

Manager
Kiwi Casino - www.kiwicasino.com
Kiwi Bingo - www.kiwibingo.com
Gaming Partners Affiliate Program - www.gamingpartners.com

[mucullus]

Has this issue been resolved?

[seymour]

No its been over a week and I'm still waiting for a reply.

[paul02085]

Nothing like quick service.

[tim5ny]

Seymour,

we do prefer, in respect of the players privacy, to have the opportunity to resolve issues directly with the player.

Regards

Manager
Kiwi Casino - www.kiwicasino.com
Kiwi Bingo - www.kiwibingo.com
Gaming Partners Affiliate Program - www.gamingpartners.com

Sometimes the player doesn't get any respect until he posts at a forum like this. Most people that complain about a casino have already tried to work things out on their own before posting.

[Gaming Partners]

Kiwi Casino has recently been the target of a significant level of player bonus abuse from the launch of its new UK (GBP) casino. In our view Seymor's play on Kiwi Casino UK is an example of this abuse. Betting an entire balance after depositing the exact level of the bonus match on Blackjack Switch is the classic beginning scenario of bonus abuse.

Various factors are considered when banning a player as a bonus seeker beyond their play alone. It is not something Kiwi Casino takes lightly, however in some cases it must be done to protect the casino from players with abusive playing habits who are there to take advantage of the bonus system in place. Bonus abuse is a difficult situation in the online casino industry and sometimes there are situations where we as the casino operator must make a decision, based on the best information available at the time, as to how to proceed.

UKDafoe has hit the nail on the head in his post regarding the play:

Because I think the only people who bet like that are bonus abusers.

From the 1st of July, bonus system changes have taken place in Kiwi Casino to prevent further bonuses abuses of this nature from occurring.

Regards

Kiwi Casino Management

[paul02085]

"For the other members who are quick to judge with only the player's information at hand - you ought to wait until you have the full story before going off on tangents."

I guess we have the full story now?

[mucullus]

Very very sad to hear this from kiwi casino.

[Webzcas]

This convinces me more that bonuses, in particular new player sign up bonuses are bad news. You obviously get players in the form of bonus hunters that abuse them and casinos rightly trying to stop said bonus hunters. Unfortunately however some innocent players can and do get caught in the crossfire. I'm not referring to this particular case, just making a general observation regarding new player sign up bonuses.