Welcome to me! PM with reps work?

**adhum** · 9th August 2009, 04:18 PM

Hey. I searched for complaints on a specific site and was redirected here with information about this specific site.

I was wondering if there is a really good success rate with contacting the corresponding reps and handling issues that Live Support is "unable" or in other words a bit more resistant to rectify immediately.

Hoping to resolve my issue so that I can be at ease of mind.

Thanks for any advice/help anyone can give.

I read about the PAB process and know that steps should be taken prior. I'm willing to exhaust all methods prior before getting to that stage.

Adam

**slotheadlizard** · 9th August 2009, 04:25 PM

Hello, welcome to the forum. Is your issue with a casino on the approved list? This info. may help in getting your question answered. Thanks

**adhum** · 9th August 2009, 04:30 PM

The site is NOT found on the Accredited ( http://www.casinomeister.com/accredited_casinos.php ) sites list. HOWEVER...it is NOT on the Rogue/Blacklisted sites. There is an available Representative.

I was wondering if I should make a public message about my issue, or immediately contact the rep as my first means of resolving an issue.

Thanks for your reply!

Adam

**GGW Laurie** · 9th August 2009, 04:58 PM

hello and welcome Adam to the forum, contacting the rep on here first would be what i would do, if all fells then P.A.B to Maxd

....................laurie

**same_old** · 9th August 2009, 05:03 PM

Originally Posted by adhum

The site is NOT found on the Accredited ( http://www.casinomeister.com/accredited_casinos.php ) sites list. HOWEVER...it is NOT on the Rogue/Blacklisted sites. There is an available Representative.

I was wondering if I should make a public message about my issue, or immediately contact the rep as my first means of resolving an issue.

Thanks for your reply!

Adam

yes first you need to try and resolve the issue as best you can yourself with the rep, probably a good time frame would be 2-3 weeks to try and get your issue sorted, if things dont go as planned then by all means come here and PAB.

**Jasminebed** · 9th August 2009, 05:05 PM

Welcome Adam. Start by PMing the rep. Give them the necessary details (acct no, real name, issue) and give them a week to respond before doing anything else.

Hope this resolves your issue. If not, the PAB services are available to you.

**adhum** · 9th August 2009, 05:12 PM

Thanks all for the information.

Still waiting to see what the "Tech Support department" comes up with first.

A PM is next on my To-Do list.

**maxd** · 9th August 2009, 06:35 PM

Hi, Max Drayman here. I'm the PAB Manager hereabouts.

First off, welcome to Casinomeister.

Secondly, if you do decide to go ahead with that PAB please start by reading the Pitch-A-Bitch FAQ. There's a lot of info and guidelines related to the PABs that you need to know before getting started and the FAQ is the place to learn all that.

Regards,
Max.