PAB Year End Report Uploaded

**Casinomeister** · 2nd February 2011, 06:27 PM

The year end report has been uploaded here:
http://www.casinomeister.com/pitchab...mmary_2010.php

2010 brought us a total of 276 PABs which resulted in $242,000 paid to players and affiliates. RTG powered casinos generated 53 PABs, MGS 36...while Cryptologic generated 4. (Wagerworks = 0 PABs for 2010)

MGS had 76 PABs in 2009, which is interesting since they had half that many this year. In 2009, there were 314 PABs total.

Interesting reading if you have the time.
http://www.casinomeister.com/pitchabitch/index.php

And the past six months have been loaded up as well...

http://www.casinomeister.com/pitchabitch/dec2010.php
http://www.casinomeister.com/pitchabitch/nov2010.php
http://www.casinomeister.com/pitchabitch/oct2010.php
http://www.casinomeister.com/pitchabitch/sept2010.php
http://www.casinomeister.com/pitchabitch/aug2010.php
http://www.casinomeister.com/pitchabitch/july2010.php

**rainmaker** · 2nd February 2011, 06:42 PM

Thanks, I love reading casino-complaints

Betfair

My favorite complain (from october): "Player complained that they used to enjoy the casino's games but didn't any more"

By the way Casinomeister, "July" is a broken link.

**maxd** · 2nd February 2011, 07:33 PM

Sharp eyes will catch the fact that the total recovered back to players for 2010 ($242,00) has dropped sharply from 2009 ($458,000). I believe this is largely due to a couple of big-ticket issues that got settled in 2009, thus bumping up the total for the year.

**Simmo!** · 2nd February 2011, 07:57 PM

Originally Posted by Casinomeister

RTG powered casinos generated 53 PABs, MGS 36...while Cryptologic generated 4. (Wagerworks = 0 PABs for 2010)

MGS had 76 PABs in 2009, which is interesting since they had half that many this year. In 2009, there were 314 PABs total.

Possible that the PAB reduction on MGS was due, in part, to the final seperation of US players to a new platform ruling out many.

The Wagerworks bonus structure is probably helping keep the figure low - the bonus often only gets awarded AFTER playthru is complete. Nothing to argue about really - a very good way of handling affairs IMO. Plus no US players of course. And WW (IGT) licencees are usually top quality outfits - Paddy, Virgin, Rank, Coral etc.

Would be interested to know how many of the 276 complaints involved bonuses?

**maxd** · 2nd February 2011, 08:06 PM

Originally Posted by Simmo!

Would be interested to know how many of the 276 complaints involved bonuses?

That usually runs about 60-70% (of valid, processable issues). I'd have to go through all the monthly reports case by case to give a definitive answer.

**Simmo!** · 2nd February 2011, 08:14 PM

Originally Posted by maxd

I'd have to go through all the monthly reports case by case to give a definitive answer.

Go on then...I can wait

**maxd** · 2nd February 2011, 08:35 PM

Sure, I'll get right on it. You hold your breath and I'll get back to you ASAP.

**Simmo!** · 2nd February 2011, 09:21 PM

Originally Posted by maxd

Sure, I'll get right on it. You hold your breath and I'll get back to you ASAP.

hurry up

**jetset** · 3rd February 2011, 06:12 AM

That's a lot of work for just two guys, so kudos to you both, Max and Bryan.

The numbers are interesting, as are the causes for complaint which provide a further indication that bonusing remains a serious issue for the industry.

I believe the number of complaints generated by an operator/software provider has to be viewed against the backdrop of the size of the operator and the volume of transactions handled, which may explain why Microgaming licensees have positioned that company relatively high on the complaints list, whilst more questionable providers are lower down.

Gotta agree on RTG, though!

And Playtech did surprisingly well - they have a lot of sites out there.

I'm glad you have categorised complaints by software provider - perhaps that will practically illustrate to these software companies how important it is to not only choose their licensees with care, but to monitor their behaviour as well.

A 'bad operator' list based on number of complaints might also be useful - that would be a good warning device for players (assuming of course that most of the complaints against that particular operator were valid)

**greasemonkey** · 3rd February 2011, 09:10 AM

a few notes/questions:

Is it a typo on many of the months statistics as when you list Club World it says MICROGAMING beside it... or is this different than the rtg group?

You mention once that Cleopatras palace was taken over by 32 red???? If this is the case its the best news ever. Is this fact? If so, can we go back and ask the operator for our payments? (I have had a CDS complaint in for MONTHS but they are "still waiting to hear from the operator").

After seeing all of this work that you and Max do I would like to apologize for the long "greasemonkey vs. Clubworld" post. http://www.casinomeister.com/forums/...dins-gold.html

I never realized how much work you guys do and how insignificant my complaint probably looked.

Thanks for all the work