SUSPENSION OF eCOGRA SEALS

[Zeth]

I believe Tusk owns Hot Pepper casino and Hot Pepper poker as well. Lots of reports about payment delays, so this is probably related.

They manage Hot Pepper Poker but not the casino, that's owned by a different company. The complete rooms and skins under Tusk is here:

http://www.mypokerprofit.com/poker-network-brands.asp

[Roar]

Hi All

Please accept our apologies for the delay in our response regarding this matter.

We have been in discussions with eCogra and these purely administrative issues will be resolved shortly. We had delayed posting as we thought this would have been resolved in 24hrs, but as I am sure most of you know these kind of things tend to take longer than you would expect.

In no way has our honesty, integrity or customer service been questioned and our reputation speaks for itself!

We are expecting our eCogra seals will be reinstated very soon, but in the meantime it is business as usual.

Thank you for all the messages of support recently from a lot of well respected affiliates in the industry. (You know who you are!)

Jon
CPS

These statements have proven demonstrably false.

Players have low expectations with respect to integrity and online gaming providers. (Take note Jetset and Dominique)

However, at the time Casino Action made these widely publicized statements above eCogra knew, or ought to have known, them to be utterly false. And one can presume MG knew them to be false BUT as a online gaming provider their silence is hardly unexpected as far as players are concerned.

As an organization that purports to represent player interests eCogra are currently treading water. A full and truthful explanation and statement of fact is long overdue.

Being unable to compel groups such as Casino Action to remove the seals reduces the display of such seals pretty useless. Before issuing such a seal organizations such as eCogra ought to require the lodgment of a substantial bond liable to forfeiture should the offending seal holder fail to comply with appropriate directives. That such a simple procedure is not already in place beggars belief.

.

[Casinomeister]

...I think ECOGRA need a spanking email. Irrespective of everything else going on, these images should have been yanked the minute the seals were suspended.

Let's not forget that eCOGRA has no access to the HTML of the sites. They instructed them to have the logos removed, the casino didn't do it. I contacted eCOGRA to give them a heads up on this, and they recontacted the casino to let them know that they hadn't removed the logos. If anyone has a suggestion on how to alleviate this sort of problem, please begin another thread with suggestions. Thanks!

[GrandMaster]

But ecogra control their own site. Until a few days ago, the ecogra logo on the Casino Action sites still pointed to the certificates stating that the casinos were ecogra certified. It has been replaced by the press release. It think it would be possible to achieve by using the referrer that anyone clicking on an ecogra link on any of the Casino Action sites should be taken to that press release.

[JugadorQ]

Hi,

I am one of the players with money at Casino Action. I am a regular player and have deposited 20+ times. If I can speak for other players we have not been contacted at all! I did not have any idea there was any problem with Casino Action until I tried to play on Thursday and the games were with error. I had to find this thread (first another one like it) to know what was the problem.

If eCogra or Microgaming does not have a way to directly contact players when there is a problem, what purpose does it serve?

Even now there are probably a lot of other players who still have no idea at all why they cannot play any games and emails to support have no answer. I am owed over $1000 and another problem is I had over $100 more in loyalty points saving that I will not get no chance.

Still there is nothing I can do except wait someone contacts me about paying me the money to me I had in UKClub Casino. I hope it is soon.

[RobWin]

Let's not forget that eCOGRA has no access to the HTML of the sites. They instructed them to have the logos removed, the casino didn't do it. I contacted eCOGRA to give them a heads up on this, and they recontacted the casino to let them know that they hadn't removed the logos. If anyone has a suggestion on how to alleviate this sort of problem, please begin another thread with suggestions. Thanks!

Meister, I believe that Roar just came up with a great solution regarding the Seal issue as I quote him here:

From Roar: Before issuing such a seal organizations such as eCogra ought to require the lodgment of a substantial bond liable to forfeiture should the offending seal holder fail to comply with appropriate directives. That such a simple procedure is not already in place beggars belief.

That is one of the best guarantee's of compliance that there is, out there in the business world today as this is required on the large construction projects that I work at, it guarantee's that if we fail, the project will get finished and this could work the same way in the event the casino goes under if eCOGRA would implement this policy across the board for all of their Seal Holder casinos...

[NASHVEGAS]

But ecogra control their own site. Until a few days ago, the ecogra logo on the Casino Action sites still pointed to the certificates stating that the casinos were ecogra certified. It has been replaced by the press release. It think it would be possible to achieve by using the referrer that anyone clicking on an ecogra link on any of the Casino Action sites should be taken to that press release.

Too Logical.....That said this industry is really no different than most others to the consumer. The player choses to take the risk (for whatever reason) knowing there are no true fail safe protections....I really have no right to complain (as I often do) as I know the real solution, it is not rocket science....I admire those that uninstall and for whatever reason either quit online gambling and/or take their play elsewhere....Yet, I am also glad this forum gives the player (for the most part) a voice for change not that I see much positive change,JMO!

[NASHVEGAS]

Meister, I believe that Roar just came up with a great solution regarding the Seal issue as I quote him here:



That is one of the best guarantee's of compliance that there is, out there in the business world today as this is required on the large construction projects that I work at, it guarantee's that if we fail, the project will get finished and this could work the same way in the event the casino goes under if eCOGRA would implement this policy across the board for all of their Seal Holder casinos...

Rob, I agree but that $25K surety or performance bond I or other developers often would put up with lets say the city to complete roads at the end of a project was a drop in the bucket compared to the future actual $500K cost to complete the roads. Then the developer goes belly up and the bonds are called by the city leaving the true cost to the taxpayer. Sure you could get a defiency judgement against that developer that went belly up and failed to perform but for what. Bonding is good in theory for online gaming but it better be structured much better than the construction industry!

[RobWin]

Rob, I agree but that $25K surety or performance bond I or other developers often would put up with lets say the city to complete roads at the end of a project was a drop in the bucket compared to the future actual $500K cost to complete the roads. Then the developer goes belly up and the bonds are called leaving the true cost to the taxpayer. Sure you could get a defiency judgement against that developer that went belly up and failed to perform but for what. Bonding is good in theory for online gaming but it better be structured much better than the construction industry!

Oh yea, absolutely agree with you on that Nash...what eCOGRA would have to require is a "Type" of a 100% Surety Bond probably based on the "Player Base Size" essentially insuring each player in their data base for "X" amount of dollars...something along those lines...

[NASHVEGAS]

Oh yea, absolutely agree with you on that Nash...what eCOGRA would have to require is a "Type" of a 100% Surety Bond probably based on the "Player Base Size" essentially insuring each player in their data base for "X" amount of dollars...something along those lines...

Thanks for confirming what I thought you were implying initially with your post pursuant to some type of bonding as a potential solution!