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Thread: SlotsOasis - withdrawal delay

  1. #11
    paganes is offline Newbie member
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    Today from SLOTOASIS , 56 days from my withdrawal request...

    I understand your frustration and I am working as hard as I can to ensure you receive your funds quickly. Unfortunately our processor had a bit of a backlog so it will be going out any day now. I wish I could give you a clearer date as to when they will arrive but at the moment I am just waiting on them. As soon as I have an update I will be in touch. I apologise for this delay.

    Kindest regards,

    Jessica Rose
    Withdrawal Department


    I must waiting...

  2. #12
    footdr is offline Banned User: PITA violations of the Forum Rules
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    Quote Originally Posted by paganes View Post
    Today from SLOTOASIS , 56 days from my withdrawal request...

    I understand your frustration and I am working as hard as I can to ensure you receive your funds quickly. Unfortunately our processor had a bit of a backlog so it will be going out any day now. I wish I could give you a clearer date as to when they will arrive but at the moment I am just waiting on them. As soon as I have an update I will be in touch. I apologise for this delay.

    Kindest regards,

    Jessica Rose
    Withdrawal Department


    I must waiting...

    A 56 day backlog is called "a bit of a backlog". They don't expect anyone to fall for that. Perhaps they need an additional processor or one that can provide a better turn around time.

  3. #13
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    Quote Originally Posted by The Viking View Post
    and for some reason im getting more promo mails now then ever before, need more cashflow maybe ?
    I was going to say the same thing!

    It's a crying shame because they used to be a really great group of casinos - on par with Club World. Louise was an awesome rep and was very quick to sort things out for the players, but she was the only person who could really help with anything, the rest of their customer service people had zero authority to do anything and most times didn't even know what you were talking about.
    "I feel sullied and unusual" - Captain Jack Sparrow

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  5. #14
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    I am also getting promo emails from this group, 1-2 a day. I haven't played there in over a year, since the first pay-out slowdown. My patience is tried with a 7 days payout. 30 days or more would send me way over the edge.

    Diane, I can tell you why there is no Rep from Rushmore here now. I wouldn't want to come on a forum and take all the heat that would be generated from players that aren't getting paid. Don't think Rushmore could pay me enough to take all that heat. LOL!

  6. #15
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    Quote Originally Posted by Diane View Post
    Right now, I believe they are in the "middle" - which is a lot of casinos; good, bad, mediocre.

    Not accredited and not Rogue......however, Bryan did issue a warning about them several months back, if I recall.

    Diane
    I believe they have been walking a path along the edge of a cliff for some while, and by sheer luck have merely slipped a couple of times, but not actually fallen off. They continue this walk however, and the setting sun makes it harder and harder for them to see where they are going. Some loyal players aren't worried about watching where THEY are going, but have their eyes fixed firmly in front, following in their every footsteps, as in the past they have never actually fallen off, no matter how bad the slips have looked.

    The only way to safety is a different path, towards the bright lights of the non-US market, but staying at a respectful distance so that their loyal US players can stay close without getting lit up.

    Rushmore group have gone to some lengths in the past to make non-US players feel unwelcome. The main way they did this was to restrict bonuses to ONLY those deposit methods US players use to get around UIGEA, but that non-US players would steer well clear of, even if they could be accepted as clients. There have been numerous complaints from non-US players who have been shafted because they tried to claim a bonus sent to them, but found they had to use a "US only" deposit method like the then Quicktender, or a US Dollar based card, in order to even qualify.

    The result should have been obvious, many US players, and few non-US players. US processing falls apart, cash disappears, and there is not enough non-US turnover to smooth things over. The fact that non-US players are now getting the same excuses is evidence that non-US monies are being used to prop up the US processing side, and are being lost along with US funds when processors run with the money, or the DoJ intercepts it.

    The bank wires are NOT failing because the player has made a mistake in the information, it is because the banks, including intermediaries, have discovered the nature of the transaction and blocked it. Using the correct information isn't going to help, and asking the player again and again to resend it is nothing more than a tactic to buy time and make it appear that something new is being done or an error has been found.

    It may be that Rushmore group has been blacklisted by many of the processors that still operate in the US, so they CANNOT improve matters to match what other US facing casinos have been able to achieve.

    The recent "be aware" from Max also states that it is no longer the case that "everybody gets paid in the end" as is widely believed among loyal followers.
    Empty Fruities Astern Capt'n
    Back to port for unloading.
    Full Sails - before we get raided ourselves.

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    Diane (22nd December 2011)

  8. #16
    Lucky1 is offline Newbie member Achievements:
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    Oh My Poor Winnings!!!! LOL

    I agree with all said because I'm one of those NON-US players waiting to be paid from Rushmore but from what i see there are not many people complaining when we take into account the amount of players they may have. I'm not going to get obsessed as to how they run their business or actually whether they will pay me or not because it will accomplish nothing. The fact is, i stumbled upon their casino and happened to win within a month of playing there , surely if they chose not to pay me i will never return and if they do i will 99% not return . Their Loss!!!!! I'm sure they know they are sliding into the abyss!!!

    Merry Christmas and may the New Year make us all big Winners!!!!!

  9. #17
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    Quote Originally Posted by anniemac View Post
    I am also getting promo emails from this group, 1-2 a day. I haven't played there in over a year, since the first pay-out slowdown. My patience is tried with a 7 days payout. 30 days or more would send me way over the edge.

    Diane, I can tell you why there is no Rep from Rushmore here now. I wouldn't want to come on a forum and take all the heat that would be generated from players that aren't getting paid. Don't think Rushmore could pay me enough to take all that heat. LOL!
    I hear you..........

    But if you want to be in business, you have to be willing to take the heat from your customers when you fail to meet expectations.

    I am saddened about the deterioration of the site. I cannot defend them in any way.
    My suggestion repeatedly to the VIP team (Shane, Ann, and Thomas) was get someone on the forum to respond --- they have ignored me and all the good people here who deposited in good faith.

    Per Max, they are aren't being responsive or helpful in resolving PAB's either. I guess we mark them off the list.

    Their fault. I don't play there any more either.

    Diane

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  11. #18
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    Well-trained personnel can take the heat from the most hostile customers. However, if they do post here what excuse can they give that can be acceptable to the players? They have used the 'processor' excuse far too much so any Rushmore rep that comes on Board had better be prepared for a lashing.
    senseless gambling addict

  12. #19
    takethemoney is offline Banned User - Chargebacks at Slotastic
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    Quote Originally Posted by footdr View Post
    A 56 day backlog is called "a bit of a backlog". They don't expect anyone to fall for that. Perhaps they need an additional processor or one that can provide a better turn around time.
    Virtual pays faster than that.

    Ok, that was in jest. VIRTUAL DOES NOT PAY

    Rushpod group needs to be rogued. They, IMO, are not redeemable, at this point. Looks much the way Lock Casino fell off the planet with promises and more promises. They either have the money to pay winners or they are a poorly mismanaged casino and they can't pay because all the money went up the operator's noses. Some people simply can't manage a profit, much less a business. Look at the way Warren Cloud - Oliver Curran died....out on a yacht....probably because of too much money and too much coca. Success can sometimes bring out the worst in people's demons. We're seeing it now.

  13. #20
    paganes is offline Newbie member
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    Today im received my money from slotsoasis...58 days from my withdrawal request...Im happy...

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    Larsenne (23rd December 2011)

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