Rome Casino hasn't paid me in 8 weeks owes me $13,200

[luvmycop]

I did pm you back asking you if my withdraw would be processed and in MY account this week. I didn't hear anything back after that email. Im glad they are trying to work on withdraw process with the casino because i do enjoy playing on this site.
But however it is very discouraging when you have chat personnel that always tells you the same thing. Come back later, they are not finance, contact support, come back tomorrow, finance is not here. Reach them by email I could go on.
I feel that the customer service could be alot better then what it has been and is. Also I feel that there should be a number where players can talk to a human being and not a computer. Main problem here is the communication, they do not answer any question and or emails. I have sent at least 8-10 i the passed 2 weeks and ZERO'S RESPONSE.

[chuchu59]

Hi All,

OK, I understand that the latest complaints regarding delays may give this impression, but it is not true and we are definitely not 'smart rogues'.

We have recently had to resend some withdrawals, some of which have been very delayed. This is true. This has to do with US banking regulations and volume of withdrawals but is only temporary. This is definitely not our MO. We've reached where we are by doing well by our loyal players and when something like this happens it only detracts from what we're trying to do.

Our mistake, and its not a small one I'll grant, is not to have informed the players of this, as we were not sure how long the delay would be if at all and we did not want them to panic. In actuality, it caused more panic than anything else, ironic or not, it obviously was the wrong call, which brings me to announce the following:

We are not ignoring this and that we do care about player satisfaction. Jennifer our finance department head will not be continuing her employment with us, and a new finance person with a solid background in customer relations will be taking her place and will outlay completely new procedures for handeling withdrawals so that players will be notified in advance if there are any issues with their withdrawal in terms of delays and will be able to keep track of their withdrawl status. I will share the new procedures with the forum as they are formed and completed.

Look, I undersand that the first thought is always one of a Casino trying not to pay, but we always pay justified winnings and are not interested in avoiding or delaying payment on purpose, its not good for anyone. We don't wait for players to post, most delayed players have emailed us and their issues were resolved. When they post we obviously help, it is not a causal connection.

I hope that the changes starting next week with the changing of personnel will reflect how important it is to us to provide good service and that we do not delay on purpose. Better to use actions and not rhetoric to accomplish this.

Well, I could retract the word 'smart' but definitely not the other word. You have been given ample opportunities to sort out your problems yet they persist and you are simply rehasing 'old' and 'used' explanations. If this came from a casino that's new on the block we should adopt a wait and see attitude but I am sorry your grace period is over. Whether you are delaying on purpose will be a lengthy debate. What is true, however, is that there are considerable delays and only players who bring issues to the open can get the issues solved speedily.

[sandykauf]

This casino is most defintely Rogue..Their intent is to not pay. Period. As soon as the player complains on public forums such as this one or gambling grumbles, then then respond. It may be good or bad ..e.g the player they stiffed out of 2500 claiming fraud and then this case where they lock the account. Why they are not in the rogue pit at this website, I'll never know.

[chayton]

Before I start my ramble I would like to stress that I do not condone what recently got GoWild removed from this site, in fact I back CM`s decision 100% (no matter what my personal opinions are), but here, once again we have Rome casino deliberately stalling on payouts, can someone please explain how this outfit constantly does this (in the end it boils down to exactly what GoWild done, no matter what the circumstances are), and gets away with it?. I`ve lost count of the amount of times that the only reason a player got paid is down to them complaining and Noah sorting it out.

GoWild done this once and got removed from this site, come on Bryan, can you honestly say you feel *comfortable* with this constant flow of delayed payouts from this lot?, at the end of the day they are no different to GoWild, how many players at Rome that have been subject to this treatment, and have not expressed their predicaments at relative gambling sites, has Noah stumbled upon and ensured their payments?, my guess is none.

GoWild was only removed from the accredited casino section. Rome Casino has never been accredited - as far as I know anyhow.