Vegas2Web Unacceptable Delays

[Nifty29]

fwiw, when we were having problems with our payment processor, we weren't able to accept deposits...

A very good point Viktar

I have no doubt now that they are stalling for one reason or another.

The thng I can never understand is why, if it is a processor problem, they dont just TELL the players involved. Most of us are reasonable people, and as such would at least accept that they were genuine by bothering to communicate the issue and apologise.....the unreasonable will email every four hours anyway and get abusive, so that cant be used as an excuse.

As it stands, it is clear that this casino doesn't give a toss about its players, so anybody thinking of playing there should bear that in mind.

Want to know the MOST insulting part of all this now? I've been bonus banned. LMAO.

Way to go Vegas2Web (now known as Vegas2Weeks)

[LHofsdal]

Vegas2weeks LMAO!!!!

It is sad that they won't even bother to communicate with you. The silence from them is unacceptable. No matter what the problem is, given there is a problem, they should atleast be communicating. I can see if you were in the US, then it would be understandable, but you aren't.

If VWM is right, and you have to wait until Friday, that would make it 3 weeks, that is way to long. Their silence leaves them wide open for speculation of the worst kind. It seems to me they don't care, but they will be losing a player, and maybe some more after other members read this.

I hope you get your money soon.

LH

[Larsenne]

Dear Nifty.

Stick to accredited casinos and you should not have those problems.

Regards

L'arsenne

[ergopro]

Another Rival with cashflow issues.

[SlotMonster]

A very good point Viktar

I have no doubt now that they are stalling for one reason or another.

The thng I can never understand is why, if it is a processor problem, they dont just TELL the players involved. Most of us are reasonable people, and as such would at least accept that they were genuine by bothering to communicate the issue and apologise.....the unreasonable will email every four hours anyway and get abusive, so that cant be used as an excuse.

As it stands, it is clear that this casino doesn't give a toss about its players, so anybody thinking of playing there should bear that in mind.

Want to know the MOST insulting part of all this now? I've been bonus banned. LMAO.

Way to go Vegas2Web (now known as Vegas2Weeks)

Sorry, I forgot to mention that we actually processed few withdrawals BEFORE the problems started, and they got stuck somewhere "in the processor". The problem with processor was in their database crash. We then "switched off" the option of Credit Cards deposits, but after they actually were up and running, we found out that they were unable to recover all their data (which is mostly transaction records), and we HAD to RESEND money to players who were involved to fulfill our financial obligations and to be within our processing time. It means that some players probably received the money TWICE, but we've never heard anything from them or from our processor regarding these "lost" transactions.

[mrjones]

hi something for nifty ...

Hi ,

Thank you for contacting the Vegas2Web helpdesk!

, I can confirm that we did experience an issue 2 weeks ago in
which all payments were delayed. The issue was resolved over a week ago
and all players have since received their winnings.

As per your request, your casino account has been locked. Should you
wish to re-open your casino account, please feel free to contact our
helpdesk and one of our friendly agents gladly assist.

Regards,
Lisa
Vegas2Web
For 24 / 7 / 365 customer support, please use one of the following
toll-free telephone lines, email or live chat facilities;

USA 1 - 866-311-6263
UK: 0800 404 9889
Italy: 800 789 387
France: 0800 911 674
Germany: 0800 182 3223


E-mail support

We also have a live chat facility available on our web site where you
can chat instantly to one of our customer support agents.

Visit site here

i did contact the casino this morning & got a reply within 3 hours of sending my e mail , so i dont see why youve had nothing back from them .

[chuchu59]

hi something for nifty ...

Hi ,

Thank you for contacting the Vegas2Web helpdesk!

, I can confirm that we did experience an issue 2 weeks ago in
which all payments were delayed. The issue was resolved over a week ago
and all players have since received their winnings.

As per your request, your casino account has been locked. Should you
wish to re-open your casino account, please feel free to contact our
helpdesk and one of our friendly agents gladly assist.

Regards,
Lisa
Vegas2Web
For 24 / 7 / 365 customer support, please use one of the following
toll-free telephone lines, email or live chat facilities;

USA 1 - 866-311-6263
UK: 0800 404 9889
Italy: 800 789 387
France: 0800 911 674
Germany: 0800 182 3223


E-mail support

We also have a live chat facility available on our web site where you
can chat instantly to one of our customer support agents.

Visit site here

i did contact the casino this morning & got a reply within 3 hours of sending my e mail , so i dont see why youve had nothing back from them .

This reply, but in more detailed fashion, should have been sent to Nifty to ease his concerns. Otherwise, one could easily be sceptical as to whether the casino has a cashflow problem. Ah wait, they cant reply to Nifty with that mail because he hasnt received his funds yet.

[LHofsdal]

Why are they so willing to communicate with everyone else but Nifty? I don't get it. He is the one waiting for his withdrawl. I am sure he has sent e-mails inquiring about his withdrawl, but yet he has not gotten a detailed response like that.

It amazes me how this place will go out of their to please everyone that is not owed any money, but the people who are owed get total silence.

Just unreal.
LH

[SlotMonster]

Nifty, have you notified them about this thread, btw? The silence is working against them now...

[Nifty29]

I've been told there are "issues" with moneybookers payments

Mind you, I only received this email because a friend of mine who's a VIP asked them to thanks Diane )

Never will they see a cent from me, and I recommend anyone who cares about prompt payment do the same.