Diamond VIP Club don't pay out any longer

[rtuder]

Hi,

Diamond VIP Club Casino owe me $1700 for more than 5 months already. There is no discussion about the amount or about some bonus restrictions. They simply don't pay out.
I had 25 discussions with support where they always told me the same staff like "you will receive an e-mail from financial department within 48 hours", "you'll get payed soon",.....

It's impossible to reach someone who has more information and this support obviously is a pure fake.

So hands off, at this time they are definately fraudulent and it wouldn't surprise me if they would disappear in the near future...


Roman

[maxd]

You've cross-posted this at least three times, hijaking other threads in the process. BIG NO-NO! Do it again and your posting rights will be curtailed or withdrawn completely.

For details please read the Forum Rules (http://www.casinomeister.com/forums/...osting_rules):

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.
...
1.11 - Please do not exploit this board to promote your own personal agenda. If the moderators (and members) feel that you are spamming the board with links or ad copy to your website, harassing members with agenda laden posts, or consistently ragging on a casino that did you wrong, etc., your account may be suspended.
...
1.15 - Do not hijack threads. If you have something to say - say it, but please respect the other members by keeping threads "on track". If you have an issue that needs addressing, then please start another thread. Hijacking threads for your own agenda is not only rude, it is troll-like and can lead to a suspension.

[Diane]

Hi,

Diamond VIP Club Casino owe me $1700 for more than 5 months already. There is no discussion about the amount or about some bonus restrictions. They simply don't pay out.
I had 25 discussions with support where they always told me the same staff like "you will receive an e-mail from financial department within 48 hours", "you'll get payed soon",.....

It's impossible to reach someone who has more information and this support obviously is a pure fake.

So hands off, at this time they are definately fraudulent and it wouldn't surprise me if they would disappear in the near future...


Roman

I have no idea what your problem with Diamond might be that is holding up your payout. However, I can tell you that I have had nothing but excellent experience with them. Each week they approve payments on Thursday and my wire reaches the bank like clockwork either Monday or Tuesday -- so 2-3 business days after approval by the Finance Department.

Matter of fact I just recommended this site to another CM friend who is going to give them a try. I wouldn't do that to ANYONE if I had concerns.

Support is helpful and knowledgeable and definitely not a "pure fake". Have you sent emails to finance@diamondvipcasino.com? Your other option is to PM Noah who I believe is the Casino Rep for Rome partners that posts on this forum representing Diamond, Rome and some others that are affiliated.

So heed what Max said -- keep your comments to ONE thread and try to sort it out by going to the casino directly in a calm and business like manner. IMO

Diane

[rtuder]

I have no idea what your problem with Diamond might be that is holding up your payout. However, I can tell you that I have had nothing but excellent experience with them. Each week they approve payments on Thursday and my wire reaches the bank like clockwork either Monday or Tuesday -- so 2-3 business days after approval by the Finance Department.

Matter of fact I just recommended this site to another CM friend who is going to give them a try. I wouldn't do that to ANYONE if I had concerns.

Support is helpful and knowledgeable and definitely not a "pure fake". Have you sent emails to finance@diamondvipcasino.com? Your other option is to PM Noah who I believe is the Casino Rep for Rome partners that posts on this forum representing Diamond, Rome and some others that are affiliated.

So heed what Max said -- keep your comments to ONE thread and try to sort it out by going to the casino directly in a calm and business like manner. IMO

Diane

Hi,

sorry for crossposting but this guys really made me angry.

I wrote about 20 mails to finance@diamondvipcasino.com. There was no response at all.
And this support told me the same phrases in every discussion. They always advised me to write a mail to finance@diamondvipcasino.com or to stuart@diamondvipcasino.com.
They even themselves agreed that they cannot do anything as they are not responsible for payouts.

And I went to this casino in a calm and business like manner the first 15 discussions with support. I lost this manner when they told me the same stuff 15 times as in my opinion repeating always the same statement regardless what customers are saying is also not a business like manner.

I tried to PM "Noah" -- unfortunatelly I couldn't find a user with this username?

thx for your help & best regards

Roman

[Diane]

Hi,

sorry for crossposting but this guys really made me angry.

I wrote about 20 mails to finance@diamondvipcasino.com. There was no response at all.
And this support told me the same phrases in every discussion. They always advised me to write a mail to finance@diamondvipcasino.com or to stuart@diamondvipcasino.com.
They even themselves agreed that they cannot do anything as they are not responsible for payouts.

And I went to this casino in a calm and business like manner the first 15 discussions with support. I lost this manner when they told me the same stuff 15 times as in my opinion repeating always the same statement regardless what customers are saying is also not a business like manner.

I tried to PM "Noah" -- unfortunatelly I couldn't find a user with this username?

thx for your help & best regards

Roman

Roman,
A lack of response surprises me greatly. Were you polite and respectful when you asked your questions or did you blow your stack and get abusive? I can understand the frustration of being told the same thing over and over, but your experience is highly unusual from my dealings with them. Responses have always been timely and follow up has been good.

Apparently "Noah" represents Rome Casino, but not Diamond VIP which is one of the affiliated companies in the group.

I have forwarded your posting here to someone I know at Diamond VIP who "might" be able to help. I do this under the assumption that you have been totally forthright and candid with us here and in the hope that you haven't been totally off the deep end with them to the point they don't want to help you. I can't guarantee my help will result in anything -- but I did bring your complaint to their attention.

Now lets see what happens. Caveat -- I don't work for them, represent them, or do anything with Diamond VIP except play there as a satisfied customer. I also don't want to be the lightning rod for people who have Diamond problems when they come up. But I will try to help right now.

Diane

[Diane]

Roman,
A lack of response surprises me greatly. Were you polite and respectful when you asked your questions or did you blow your stack and get abusive? I can understand the frustration of being told the same thing over and over, but your experience is highly unusual from my dealings with them. Responses have always been timely and follow up has been good.

Apparently "Noah" represents Rome Casino, but not Diamond VIP which is one of the affiliated companies in the group.

I have forwarded your posting here to someone I know at Diamond VIP who "might" be able to help. I do this under the assumption that you have been totally forthright and candid with us here and in the hope that you haven't been totally off the deep end with them to the point they don't want to help you. I can't guarantee my help will result in anything -- but I did bring your complaint to their attention.

Now lets see what happens. Caveat -- I don't work for them, represent them, or do anything with Diamond VIP except play there as a satisfied customer. I also don't want to be the lightning rod for people who have Diamond problems when they come up. But I will try to help right now.

Diane

__________________________________________________ ____________________________________

Update ---

My contact at Diamond VIP has looked into the matter (without sharing any details with me) and sent me an email this morning indicating that payment has been authorized to you.

I suspect you will receive an email or confirmation soon. From my personal experience once a payment has been authorized, it should arrive via wire within 2-4 business days. But, and its a BIG BUT, that assumes they already have all they need to process the wire successfully. Obviously I am an established customer so my payments come like clockwork without delay.

I have no idea what the hold up was or why it took so long ----- but I am confident that since I was told "payment was being processed" that it will arrive.

I don't represent them or anything, I just took a leap of faith that your problems were something that just needed to get in front of the right people and I offered to do that as a random act of kindness to a fellow CM member. So don't hold me accountable for however this goes -- all I did was try and help make a connection.

FWIW,

Diane

PS...........if this is resolved and you get paid. Please have the courtesy to come back on CM and let everyone know that it all worked out in the end

[Sean DiamondVIP]

Hello all players on this thread,

My name is Sean, and Following this issue and the need for representation of DVIP to better help players be heard, I will be the official rep for DiamondVIP.

I'd like to thank Diane for being such a great help and letting us know of these issues. I will be here from now on for any questions/complaints/problems you may want to alert me to, and help you get those resolved as quickly and painlessly as possible.

Roman, I will be PMing you so you can tell me exactly what happened to you in this process, and so I can investigate.

Please feel free to PM me or email me at sean@diamondvipcasino.com at any time!

Best Wishes,

Sean

[musclemx]

hello i have same problem in it casino, me user name mapluche
nothing me response ... please help

[Diane]

hello i have same problem in it casino, me user name mapluche
nothing me response ... please help

Send Sean a PM (private message) or email at his address given above sean@diamondvipcasino.com -- better than doing it here and posting your user name for the casino.....

Diane

[Sean DiamondVIP]

hello i have same problem in it casino, me user name mapluche
nothing me response ... please help

Hello musclemx,

Just saw this. Please PM me next time or email me at: sean@diamondvipcasino.com as its not always easy for me to detect new posts. I will begin investigating on your behalf after Sunday.

Best Wishes,

Sean