Casino stops communicating & closes account please help .

[bigmartinus]

Hello everyone ,

In April this year I asked the on-line casino manager two times to close my account (for my own protection)

begin june i got a bonus in my mail box ,played lost did a lot of buy in finally got a future 100 free spins ... in that game the bonus game.. and the game was not played because of an error .

I had made a complaint for not receiving any credits for a bonus game that I got in the free spin game > Reel Party Platinum Videoslot < (a connection error ) the casino says that there where no problems and all the winnings where payed no further discussion is possible they closed my account as I asked .

I am very disappointed because of this and would like to fight for my right
I want them to refund my money that I lost after April 2011

what can I do ?

Best regards ,
Bigmartinus

[sparkz]

Nothing.

To sum it up. You wanted to close your account for your "own protection". If your "own protection" is that you have a gambling problem then you should of kept on emailing a re-enforced that not carry on depositing (I can admit that I had been a problem gambler in the past, I lost more than I could afford to quite a few times and when I started losing I kept depositing more and more to win it back which never happened, since Then I went into recovery and didnt play a thing for quite some time. Now I have the occasional £20 or so every now and again only).

Now regarding the missing bonus.

Bonuses like that are already decided when you get the bonus. It knows exactly what it is going to pay you the moment you get it. What usually happens if there is a connection error is that when you reload it the winnings it was going to pay you should appear added to your balance. Ask them for the logs of the "100 free spin" round with the feature bonus on 1 of the spins. This should show that

[bigmartinus]

I asked for the log files the online casinos the answer they wont gife information ore files free, I think it is very unfair, last year I had a dispute case, it was not resolved.

Now I want to righteousness and justis , i want to fight it , need advice how to comunicate and solve the problem .....

thanx in advanced for any help

[vinylweatherman]

I asked for the log files the online casinos the answer they wont gife information ore files free, I think it is very unfair, last year I had a dispute case, it was not resolved.

Now I want to righteousness and justis , i want to fight it , need advice how to comunicate and solve the problem .....

thanx in advanced for any help

That's a rogue action in itself. Players are entitled to this information, and this seems to suggest the casino KNOWS it has something to hide, and doesn't want to be "found out".

Another rogue behaviour is where a player asks for their account to be closed because they have a gambling problem, and not only does the casino fail to do this, but it carries on contacting the player to make them "break" and start playing again.

Is this casino ALREADY in the Rogue pit?

If not, PAB right away to ensure it gets what it deserves.

If it IS already in the pit, this experience will tell you WHY it ended up there.

[Nifty29]

YOU and you alone deposited again after asking for your account to closed. YOU are 100% responsible for your actions and the casino doesn't owe you a cent in that regard.

If the casino cannot provide the log showing your 100 free spins, then you should consider a PAB. It is a Rival casino so it might not be any good but its the only hope you have. Can you see your play history in the cashier? It should at least show where the spins were triggered.

The casino should have closed your account upon request, but you could have uninstalled the casino or not deposited or called gamblers anonymous. If you aren't prepared to do these things, you will never succeed in dealing with your addiction.

[KasinoKing]

In April this year I asked the on-line casino manager two times to close my account (for my own protection)

begin june i got a bonus in my mail box ,played lost did a lot of buy in finally got a future 100 free spins ... in that game the bonus game.. and the game was not played because of an error .

I had made a complaint for not receiving any credits for a bonus game that I got in the free spin game > Reel Party Platinum Videoslot < (a connection error ) the casino says that there where no problems and all the winnings where payed no further discussion is possible they closed my account as I asked.

OK, could be a "lost in translation" problem here -are you saying:
You asked them to close your account in April, but they didn't. Then you were allowed by the casino to deposit several times in June before finally getting this big "win", and then after that the casino closed your account & refused to communicate?

I think you should name the casino, then members here might be able to give you better advice.
(Not all Rival casinos are the same).

Can you see your play history in the cashier? It should at least show where the spins were triggered.

The play history would definitely show what happened, but as the OP's account is closed he will not be able to access this info.

KK

[maxd]

In April this year I asked the on-line casino manager two times to close my account (for my own protection)

Please send me (maxd) or Bryan (Casinomeister) a Private Message to let us know which casino you are talking about here. If they are an Accredited casino we will look into this for you ASAP: Accred casino are expected to take player self-exclusion requests VERY seriously.

[ergopro]

No issue that comes from a Rival (white label) surprises me anymore
Btw, if you ever have a similar issue regarding account closure with another Rival casino, there's a player self-exclusion page in the cashier that can be found under the "Help"-button if I remember it right.

[KasinoKing]

Please send me (maxd) or Bryan (Casinomeister) a Private Message to let us know which casino you are talking about here. If they are an Accredited casino we will look into this for you ASAP: Accred casino are expected to take player self-exclusion requests VERY seriously.

Definitely NOT accredited - it's a Rival casino.
(We can tell because the slot he said he was playing is a Rival game!)
KK

[vinylweatherman]

YOU and you alone deposited again after asking for your account to closed. YOU are 100% responsible for your actions and the casino doesn't owe you a cent in that regard.

If the casino cannot provide the log showing your 100 free spins, then you should consider a PAB. It is a Rival casino so it might not be any good but its the only hope you have. Can you see your play history in the cashier? It should at least show where the spins were triggered.

The casino should have closed your account upon request, but you could have uninstalled the casino or not deposited or called gamblers anonymous. If you aren't prepared to do these things, you will never succeed in dealing with your addiction.

Let's say a blind man drops his wallet on a patch of grass, so doesn't hear it fall. Would it be right to take advantage of the situation by saying it was his responsibilty to know that he was blind, and therefore to have taken special precautions, or is society responsible for helping the vulnerable by going over to him and telling him he was walking off without it.

Compulsive gambling is a disease in the same way that alcoholism is. If you were told someone is an alcoholic, would you keep pestering them to come down the pub with you for a pint and a chat?

This casino not only didn't close the account in April, but two months later:-

begin june i got a bonus in my mail box ,played lost did a lot of buy in finally got a future 100 free spins ... in that game the bonus game.. and the game was not played because of an error .

They were happy for him to start LOSING again, but when he WON some of it back, but encountered a game error, they decided they would fob him off with a "couldn't happen, you liar" and closed his account as they should have done back in April.

Whilst it doesn't stop him playing elsewhere, they are at least being responsible by not seeking to profit from someone's illness or disabilty.

Given that Rival have been seriously hurt by the recent US events, it seems they will do ANYTHING to get deposits from players that can still play.